Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 63,484 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 63,484 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just before final payment on my new business quote I called the insurer Ageas to ask why the question on claims didn’t allow for a joint buildings and contents claim to the selected, it’s one or the other. They checked and came back to say that my quote was now void. I don’t really understand why when the quantum was still entered in full. Really disappointed that this nullified the two cheapest options. If I had gone ahead without checking I wonder if this would have affected any future claims. Maybe this relates to just a systems issue but whatever the case it seems petty.”

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Posted 2 years ago

“Nightmare.. every quote goes to pay then will not accept card payment two wasted weeks...”

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Posted 2 years ago

“Your website would take payments no message after 2hrs gave up”

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Posted 2 years ago

“U wont give vouchers u to have apps that just shockin if no app a voucher should b sent to customers it just not fair i got no voucher and still took .out insurance very un fair”

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Posted 2 years ago

“Found it difficult to get into brad bingley And the reward is difficult”

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Posted 2 years ago

“East site to navigate.”

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Posted 2 years ago

“Comparison sites are no longer providing competitive quotes”

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Posted 2 years ago

“quote price changed when i went through. rang the company (admiral) and they went through all the quesitons again, then increased the price despite the fact none of my answers had changed.”

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Posted 2 years ago

“As a 74 yr old I didn’t understand how to confirm contract, so it failed, I contacted axa instead, a good deal,thanks.”

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Posted 2 years ago

“House insurance went fine but it wouldn't let me claim my reward full of promises won't be using it next year.”

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Posted 2 years ago

“Thought I had gone through Topcashback, but too confusing to know whether I had!”

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Posted 2 years ago

“I've bought quite a bit of insurance over the last few months through Confused.com the Morethan home insurance policy purchase went smoothly, though I couldn't redeem the voucher through the Lidl app( it needed to be be deleted through the app in order to change an email address which I didn't know how to at the time) and it seems Confused.com won't help, saying I've lost my chance on that one, seems somewhat mean considering how much business I've put their way !”

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Posted 2 years ago

“Not the most straightforward”

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Posted 2 years ago

“All went well until claiming my reward -a Lidl voucher I dont have a Smart phone Still waiting for an answer to how this can be resolved”

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Posted 2 years ago

“Not really a great guide with table comparing the different levels, just a load of separate quotes. Some of the providers in the same category couldn’t really tell me why they were competitive with the other insurance companies so felt it was all a little bit pointless really. Sticking with my current provider.”

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Posted 2 years ago

“bought home insurance but confused.com did not know and kept asking me to buy.”

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Posted 2 years ago

“Not too sure what is going on with this company after paying for a new policy received an email,telling me my policy was about to expire”

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Posted 2 years ago

“confused about where to pay and when ths”

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Posted 2 years ago

“confused was correct, jumping all over and no where near the price quoted on your site it worked out much mor”

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Posted 2 years ago

“Getting insurance was ok. So far the reward is a joke, have an email to reveal code except access is denied as it has detected unusual activity.”

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Posted 2 years ago

Confused.com - Home Insurance is rated 4.6 based on 63,484 reviews