Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,457 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult to find out what i wanted”

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Posted 2 years ago

“Intelligent Insurance wanted some further information which I responded to immediately. I am still waiting for them yo come back to me !!”

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Posted 2 years ago

“Easy to use to compare insurance quotes and took out the policy but then could not claim a reward as confused.com wouldn’t recognise my address and I couldn’t put the claim through. Not happy as I could’ve used a different site.”

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Posted 2 years ago

“Starts off ok but did not give level of cover and had to phone”

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Posted 2 years ago

“Guarantee to beat my renewal price, but they don't know my renewal price and no way of telling them. Didn't beat my renewal price.”

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Posted 2 years ago

“Where is my Lidl voucher???”

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Posted 2 years ago

“After logging in and signing up to your website I purchased home insurance from Churchill. I then applied for a reward which was advertised but have heard absolutely nothing from you. This is really sad”

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Posted 2 years ago

“Having lots of problems getting my rewards,nobody listening to what I am saying on my emails”

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Posted 2 years ago

“Advertised you would receive a free benefit if home insurance purchased through Confused but this does not happen - postcode not recognised when trying to claim this”

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Posted 2 years ago

“Your system is confusing.no pun intended. When you have buildings and contents. If you had a claim on contents. Like us. you should be able to protect your no claim,for buildings. No claim in over 10 years. But your systems, penalise,us for having a claim,on contents, so you hit us for both.buildings and contents. That's not right. That's why,Your rating us low.”

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Posted 2 years ago

“I did not want Caroline Cripps on the policy but it was impossible to remove her name so I could not insure the building. There needs to be an ability to change or remove names. When I reverted to the insurer Swinton, they could not retrieve the information so I just wasted about an hour.”

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Posted 2 years ago

“Best price and get voucher incentive as well”

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Posted 2 years ago

“Quote was incorrect and excluded me and my £28000 of items altogether. Only a long and expensive phone call corrected the error.David pullen”

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Posted 2 years ago

“I selected Admiral Insurance, filled in all the forms, paid by credit card (I assume paid) at that point it all went pear shaped. I don't know if I have insurance or not. Not fault of Confused.com, but still struggling”

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Posted 2 years ago

“good and helpful but needs to be more informative as the insurance company charged me extra than the quoted value”

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Posted 2 years ago

“Having spent time sourcing deal the company wouldn’t accept credit card payment”

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Posted 2 years ago

“The cashback didn't track.”

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Posted 2 years ago

“The insurance "Admiral" quoted an agreeable price but when i visited Admiral by telephone They insisted i had made a claim with Saga- My previous insurer for 17 years..Although Saga refuted this claim when asked, supporting my 100% no claims and stating that no claim or cost ensued from a telephine enquiry to them,- "Admiral" called it an "Incident? " and wanted a large rise in premium from the Confused website quote.. I call that fraud..I was disgusted and continued with my Saga quote. No Reflection on Confused`s useful website but i will never deal with Admiral again ...Rob Pegg”

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Posted 2 years ago

“Please allow space in the name field.”

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Posted 2 years ago

“Helpful of Confused to contact me before the premium was due, but they didn't provide a good list of alternate insurers - they only came up with insurers who would be more expensive than my current one. I went through comparethemarket.com instead to find the best deal.”

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Posted 2 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,457 reviews