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Cobweb Reviews

4.7 Rating 6,297 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once we established the process between Global Relay and Cobweb had fallen down and that the charges over the past 12 months+ had been incorrect our Relationship Manager and Technical Support issued a Credit Note correcting the situation very promptly. It did take a while to get to this point though.”

(Support) - Posted 1 year ago

Hi, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 1 year ago

“Good support as always.”

(Support) - Posted 1 year ago

Hi, Great news! Thank you for taking the time to review Cobweb! Kind regards, Cobweb

Posted 1 year ago

“User was happy with the support and resolution provided.”

(Support) - Posted 1 year ago

Hi, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 1 year ago

“no specific feedback”

(Support) - Posted 1 year ago

Hi, Thank you for your good review. Kind regards, Cobweb

Posted 1 year ago

“Great, thanks”

(Service Addition) - Posted 1 year ago

Hi Steph, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 1 year ago

“Great Service helpful and knowledgeable at the other side of the phone. Thanks”

(Support) - Posted 1 year ago

Hi, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 1 year ago

“Great service with a rapid response and helpful suggestions.”

(Support) - Posted 1 year ago

Hi Bob, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 1 year ago

“It was good”

(Service Addition) - Posted 1 year ago

Hi, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 1 year ago

“was good, helped me”

(Support) - Posted 1 year ago

Hi Matt, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 1 year ago

“Seamless transition from annual to monthly billing. No engineering involved as far as I am aware”

(Service Addition) - Posted 1 year ago

HI Glyn, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 1 year ago

“We had got into a bit of a muddle with you about Direct Debit payments, but Lauren understood the issue and corrected it, and was very friendly and helpful.”

(Support) - Posted 1 year ago

Hi Richard, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 1 year ago

“Minimum 10 characters.”

(Support) - Posted 1 year ago

Hi, Thank you for your 4 star review. Kind regards, Cobweb

Posted 1 year ago

“Josh Puddick and all the other technicians (bar Joshua Lake who was very rude and unhelpful) were superb and at least using your advanced tool you have finally discovered my missing SENT items however I have been complaining of this issue for many months if it hadn't been for Josh and Tanya who was so love I would have changed provider. so a final thank you !”

(Support) - Posted 1 year ago

Hi Gillian, Thank you very much for taking the time to write this review.  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 1 year ago

“friendly and efficient”

(Support) - Posted 1 year ago

Hi Don Thank you for taking the time to provide a review and for your feedback. Regards, Cobweb

Posted 1 year ago

“Overall extremely smooth, with no major hiccups. Minor comment would be that there were a couple of steps where change happened before I had all of the information on what that change would be and how to brief my users. It resulted in some queries that I couldn't answer for a couple of hours, but not a major issue in the scheme of things. Given the risk that you break email delivery completely when implementing a system like this, I thought it went very smoothly overall.”

(Service Addition) - Posted 1 year ago

Hi Adam Thank you for your review and feedback regarding the set up of your new service. Regards, Cobweb

Posted 1 year ago

“Overall good and quickly resolved”

(Support) - Posted 1 year ago

Hi Stefano, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 1 year ago

“Alex tried is best to solve our problems. Thank you.”

(Support) - Posted 1 year ago

Hi Brigitte Thank you for your review for Alex. Regards, Cobweb

Posted 1 year ago

“a bit delayed but all worked out inthe end”

(Support) - Posted 1 year ago

Hi Julian, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 1 year ago

“Marc was a great help and sorted my issue out.”

(Support) - Posted 1 year ago

Hi Mark, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 1 year ago

“awesome! Thansk Andy”

(Service Addition) - Posted 1 year ago

Hi, Thank you - we are pleased you were happy with set up service provided. Please do let us know if there is anything else we can help you with. Kind regards, Cobweb

Posted 1 year ago

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Cobweb is rated 4.7 based on 6,297 reviews