Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,774 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“good support but slow response time - had to chase”

Helpful Report

(Support) - Posted 11 months ago

Hi Andy, Thank you for your feedback and 4-star review. Kind regards Cobweb

Posted 11 months ago

“satisfactory service and prompt response”

Helpful Report

(Support) - Posted 11 months ago

Hi Chris, Thank you so much for taking the time to write a review. We will use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 11 months ago

“I was suprsied when they increased thmonthlycharge to £10 per week out of the blue to double that existing, but thus far they aghve been cooperative inadvsoing an alterntive procedure”

Helpful Report

(Support) - Posted 1 year ago

Hi Nicholas, Thank you for taking the time to review Cobweb. Kind regards Cobweb

Posted 1 year ago

“Good result in the end”

Helpful Report

(Support) - Posted 1 year ago

Hi Gerard, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

“good .”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“I was grateful for a prompt response to my enquiry”

Helpful Report

(Support) - Posted 1 year ago

Hi Jamie, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided and thank you for your feedback. Many thanks Cobweb

Posted 1 year ago

“I'm grateful to Cobweb for pursuing this issue with Microsoft. However, we did get off to a rather slow start especially as I'd gone to the trouble of enlisting the support of a good friend who is an IT consultant who works with Microsoft products. He was able to perform a number of tests plus log in from a separate PC in a different location and came up with some useful hints as to where the fault might lie. It seems that once Cobweb handed the problem over to MS in India the issue ground along having been cascaded to a specialist team. Although the fault seems to be rectified MS are being rather coy about explaining what caused the issue and whether it was more widespread. I'm disappointed that CS aren't more enthusiastic to learn what went wrong in order to broaden their knowledge base.”

Helpful Report

(Support) - Posted 1 year ago

Hi Chris, We are sorry we didn't meet expectations on this occasion and we will review the case as part of our continuous improvement programme. Thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

“Very helpful, not 5 star because the first phone call got disconnected”

Helpful Report

(Support) - Posted 1 year ago

Hi Wendy Thank you for taking the time to review us and please accept our apology for the call dropping. Regards, Cobweb

Posted 1 year ago

“Good service. Nice to be able to get to speak to a human relatively quickly”

Helpful Report

(Support) - Posted 1 year ago

Hi Nicholas, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

“Timely responses were much appreciated. There could be some improvement in the clarity of messages but we got there!”

Helpful Report

(Support) - Posted 1 year ago

Hi, Thank you very much for taking the time to write this lovely review. Please let us know if there is anything else we can help you with. Have a great day! Kind regards Cobweb

Posted 1 year ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“The set up process and other support aspects are good.,”

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(Service Addition) - Posted 1 year ago

Hi Tarun, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Helpful and speedy. Thank you :)”

Helpful Report

(Support) - Posted 1 year ago

Hi Catherine, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Cobweb

Posted 1 year ago

“Michael provides good support and solved the issue :-)”

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(Support) - Posted 1 year ago

Hi Cris, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Michael and for your continued custom over the years. Kind regards Cobweb

Posted 1 year ago

“All went very smoothly once the order had been processed, bit of a delay between agreeing quote and implementation.”

Helpful Report

(Service Addition) - Posted 1 year ago

Hi Justin, Thank you very much for taking the time to write this lovely review. Please let us know if there is anything else we can help you with. Have a great day! Kind regards Cobweb

Posted 1 year ago

“Thank you Savannah”

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(Support) - Posted 1 year ago

Hi Edward, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided by Savannah and thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

“I always enjoy all my interactions with Cobweb, I like the people, there is always a service mentality present and a palable sense of wanting to help or make things simple. As a tech dinosaur this is probably more appreciated by me than most. The onboarding was explained meticulously”

Helpful Report

(Service Addition) - Posted 1 year ago

Hi Jonathan, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“THOROUGHLY INVESTIGATED ISSUE AND TOOK ALL STEPS TO RESOLVE. GOOD FOLLOW UP AND COMMUNICATION”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“Professional and very helpful”

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(Support) - Posted 1 year ago

Hi Laurence, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“no problems we got it sorted with Michael's help”

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(Support) - Posted 1 year ago

Hi Hugh, Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Kind regards Cobweb

Posted 1 year ago

Cobweb is rated 4.7 based on 7,774 reviews