Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,985 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good, responsive”

Helpful Report

(Support) - Posted 11 months ago

Hi there, Thank you for your positive 4-star review! We appreciate your feedback and are glad to hear that you found us to be good and responsive. Your thoughts help us improve and strive for that perfect score! Best wishes, Team Cobweb

Posted 10 months ago

“It's apparently not clear to anyone what happened? but has been resolved.”

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(Support) - Posted 11 months ago

Hi Pauline, Thank you for your feedback! We're glad to hear that the issue has been resolved. If you ever need further assistance or have any other questions, please don't hesitate to reach out. Your satisfaction is our priority! Warm regards, Team Cobweb

Posted 11 months ago

“Good today.”

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(Support) - Posted 11 months ago

Hi Jane, Thank you for your positive review! We’re glad to hear that you had a good experience with us today. Your feedback is always appreciated and motivates us to keep improving. Warm wishes, Team Cobweb

Posted 11 months ago

“Thank you Marc for your support”

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(Support) - Posted 11 months ago

Hi Marc, Thank you for the great 4-star review! We appreciate your support and are glad to hear you had a positive experience with us. If there's anything more we can do to make your next experience a 5-star one, just let us know! Warm wishes, Team Cobweb

Posted 11 months ago

“Thanks for effective response”

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(Support) - Posted 1 year ago

Hi Jonathan, Thank you for your kind review! We're thrilled to hear that you found our response effective. Your feedback encourages us to keep striving for excellence! Best regards, Cobweb

Posted 1 year ago

Author didn't leave any comments.

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(Service Addition) - Posted 1 year ago

Hi Steve, Thank you for your review. Regards, Cobweb

Posted 1 year ago

“Managed to be resolved in the same business day.”

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(Support) - Posted 1 year ago

Hi Chee-Hoong Wong We really appreciate your feedback. Thank you Regards, Cobweb

Posted 1 year ago

“Everything was fine”

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(Support) - Posted 1 year ago

Hi Joel, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Hopefully all is back to normal now. The problem was dealt with quickly and efficiently”

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(Support) - Posted 1 year ago

Hi Stan, Thank you for your feedback. We are glad this has been resolved to your satisfaction. Please let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“good service , as always”

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(Support) - Posted 1 year ago

Hi Tom, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and offer the best support to our customers. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Cobweb helped us during a period of change where we changed our domaine and transferred all our staffs email addresses. They were informative and supportive throughout and it has been a relitively painless procedure, thanks for your help.”

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(Service Addition) - Posted 1 year ago

Hi Mike Thank you for your feedback, we are happy to hear you were pleased with the support to provision your services. Regards, Cobweb

Posted 1 year ago

“Clear and reassuring.”

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(Support) - Posted 1 year ago

Hi Jane That's good to hear. Thank you for your review and feedback. Regards, Cobweb

Posted 1 year ago

“After 3 calls in 24 hours we managed to crack the issue. All v helpful people on the calls”

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(Support) - Posted 1 year ago

Hi Edward, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided and for your continued custom. Kind regards Cobweb

Posted 1 year ago

“good support but slow response time - had to chase”

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(Support) - Posted 1 year ago

Hi Andy, Thank you for your feedback and 4-star review. Kind regards Cobweb

Posted 1 year ago

“satisfactory service and prompt response”

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(Support) - Posted 1 year ago

Hi Chris, Thank you so much for taking the time to write a review. We will use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“I was suprsied when they increased thmonthlycharge to £10 per week out of the blue to double that existing, but thus far they aghve been cooperative inadvsoing an alterntive procedure”

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(Support) - Posted 1 year ago

Hi Nicholas, Thank you for taking the time to review Cobweb. Kind regards Cobweb

Posted 1 year ago

“Good result in the end”

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(Support) - Posted 1 year ago

Hi Gerard, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

“good .”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“I was grateful for a prompt response to my enquiry”

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(Support) - Posted 1 year ago

Hi Jamie, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided and thank you for your feedback. Many thanks Cobweb

Posted 1 year ago

“I'm grateful to Cobweb for pursuing this issue with Microsoft. However, we did get off to a rather slow start especially as I'd gone to the trouble of enlisting the support of a good friend who is an IT consultant who works with Microsoft products. He was able to perform a number of tests plus log in from a separate PC in a different location and came up with some useful hints as to where the fault might lie. It seems that once Cobweb handed the problem over to MS in India the issue ground along having been cascaded to a specialist team. Although the fault seems to be rectified MS are being rather coy about explaining what caused the issue and whether it was more widespread. I'm disappointed that CS aren't more enthusiastic to learn what went wrong in order to broaden their knowledge base.”

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(Support) - Posted 1 year ago

Hi Chris, We are sorry we didn't meet expectations on this occasion and we will review the case as part of our continuous improvement programme. Thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

Cobweb is rated 4.8 based on 7,985 reviews