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Cobweb Reviews

4.8 Rating 7,910 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have two payments for July where there is typically only one. I was sent a statement which shows monthly payments for all months - - except July where there are two payments. The statement makes it look as though this is correct because there are corresponding invoices. However, the response did not look into why there are two invoices/payments for July when there should only be one. The response was expedient but lacked attention to detail. This still needs to be resolved. Steve”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss your concerns further please contact our Customer Relations team at customerrelations@cobweb.com or 0345 223 9000. Kind regards Cobweb

Posted 5 years ago

“good very fast”

Helpful Report

(Support) - Posted 5 years ago

Hi Micah That is great to hear! Kind regards Cobweb

Posted 5 years ago

“Really good”

Helpful Report

(Support) - Posted 5 years ago

Hi Sophie Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“Very responsive and immediately sorted out my problem - thank you!”

Helpful Report

(Support) - Posted 5 years ago

Hi Claire We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Great as always”

Helpful Report

(Support) - Posted 5 years ago

Hi Jo Thank you for your 5 star review! have a great weekend. Kind regards Cobweb

Posted 5 years ago

“Lauren understood our request, got the required info and executed the refund. We're well pleased with her service. Thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Timene We are delighted to hear you were pleased with the support from Lauren, thank you for taking the time to leave a review. Kind regards Cobweb

Posted 5 years ago

“extremely happy with service received. agent went beyond expectations to assist me with the issues i was having.”

Helpful Report

(Support) - Posted 5 years ago

Hi We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 5 years ago

“the agent was extremely friendly and helpful. very happy with the service”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review, we are very glad to hear you were happy with the service provided. If there is anything else we can help you with then please do contact us. Regards, Cobweb

Posted 5 years ago

“I think I was clear what I wanted - the same administrator info for Office 365 I got when logged in as administrator to Hosted Exchange. It felt like you just said "Here's a URL. Login and try that" because you couldn't really be bothered to think about what I need or what the URL would give me. Don't bother following up on this. I'll just call when I need help.”

Helpful Report

(Support) - Posted 5 years ago

Hi Peter We are really sorry to hear your experience did not meet expectation on this occasion. Should to wish to discuss your concerns further please contact us at customerrelations@cobweb.com or on 0345 223 9000 option 5. Kind regards Cobweb

Posted 5 years ago

“Always get good support and understand that at the moment this can take a little longer”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Quick solution to an important Teams issue.”

Helpful Report

(Support) - Posted 5 years ago

Hi Stephen We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 5 years ago

“Dealt with promptly, very pleased”

Helpful Report

(Support) - Posted 5 years ago

Hi Steve Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Regards, Cobweb

Posted 5 years ago

“Very efficient and quick”

Helpful Report

(Support) - Posted 5 years ago

Hi We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 5 years ago

“Excellent as always :)”

Helpful Report

(Support) - Posted 5 years ago

Hi Julie That's really good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Resolved very efficiently.”

Helpful Report

(Support) - Posted 5 years ago

Hi Henry Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Great team, very efficient. Thanks for your help”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Didn't reply to all as requested in the support ticket”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“Sorted problem quickly - thanks!”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Very good”

Helpful Report

(Support) - Posted 5 years ago

Hi Jessica Thank you for your 5 star review. Regards, Cobweb

Posted 5 years ago

“Solved the problem!”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

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Cobweb is rated 4.8 based on 7,910 reviews