Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“Thank you.”

Helpful Report

(Support) - Posted 5 years ago

Hi Baldeep Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Josh return my call and was really good and professional, he sorted my issue within minutes while on the phone”

Helpful Report

(Support) - Posted 5 years ago

Hi Conchita Thank you for your review and you were pleased with the support provided by Josh. Regards, Cobweb

Posted 5 years ago

“Luke Lucas is extremely helpful, explains the reasoning behind changes and advices best course of action in a way that is understandable to people who are not entirely IT literate.”

Helpful Report

(Support) - Posted 5 years ago

Hi Leanne Thank you for review and feedback for Luke. Regards, Cobweb

Posted 5 years ago

“After spending so much time attempting to sort out the issue as to why i was unable to send or receive any emails once the technician had remote access it took a very short time to get the problem resolved. Thanks for your patience dealing with a non IT client.”

Helpful Report

(Support) - Posted 5 years ago

Hi Gerry We are really pleased to hear our support team was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Michael Wight was very helpful”

Helpful Report

(Support) - Posted 5 years ago

Hi Stan Thank you for your feedback and review for Michael - much appreciated. Regards, Cobweb

Posted 5 years ago

“Josh was excellent at getting me back up and running with my email - he explained exactly what I need to do and through remote support ensured that everything was as it should be. First class support, thank you very much.”

Helpful Report

(Support) - Posted 5 years ago

Hi Vanessa We are really pleased to hear you were happy with the support provided by Josh. Kind regards Cobweb

Posted 5 years ago

“Fixed issue in a timely fashion, no complaints”

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(Support) - Posted 5 years ago

Hi Harvey We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“I feel very secure with Cobweb. I am always confident any problem will be quickly dealt with and solved. I wouldn't want to be with anyone else.”

Helpful Report

(Support) - Posted 5 years ago

Hi Tim Thank you so much for your kind words, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Technical support was professional and helpful as ever”

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(Support) - Posted 5 years ago

Hi Gill Thank you so much for your feedback. Kind regards Cobweb

Posted 5 years ago

“nice quick easy solution”

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(Support) - Posted 5 years ago

Hi Victoria We are happy to hear that, have a great day! Kind regards Cobweb

Posted 5 years ago

“Quick and easily resolved”

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(Support) - Posted 5 years ago

Hi Gareth Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Did what was needed. Responsive.”

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(Support) - Posted 5 years ago

Hi Gregory We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“My issue is with transferring files from my external hard disc to my cloud account. After calls (2), messages not followed up (3) and emails (1) which did not resolve the issue...I called in one last time to see if someone could help. I got through to someone and he did help. He told me that the problem was with the amount of disc space on my C: drive. This was limiting my ability to transfer files smoothly. He also showed me how to tick and untick files in the cloud to get around deficiencies in my C:drive in the short term. Managing files across two different systems (cloud + extrnal HD) is difficult...even a bit emotional. That it took so long to get a response and then a solution is poor. And it is out of character with what I have found with Cobweb in the past. You are usually very responsive and very helpful. Steve”

Helpful Report

(Support) - Posted 5 years ago

Hi Steve, Thank you for your review and feedback. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“resolved the issue swiftly.”

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(Support) - Posted 5 years ago

Hi Richard Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Gavin was very reliable and provided a very high quality service. He was a pleasure to work with.”

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(Service Addition) - Posted 5 years ago

Hi Thank you for your review - we are glad you were pleased with the set up service provided by Gavin. Regards, Cobweb

Posted 5 years ago

“No one comes back to you! Support has shockingly taken a nose dive, sales team none existent, throwing business away. Been with you for 8+ years.. time to make a change!”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, if you would like to discuss your concerns further please contact our customer relations team mon 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“All sorted quickly and efficiently, thank you”

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(Support) - Posted 5 years ago

Hi Gabrielle We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“No one got back me about the call in 2 days, raised with account manager, saying it has now passed, but I still. Ed to understand now to get around this issue.”

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(Support) - Posted 5 years ago

Posted 5 years ago

“Quick response to my initial email enquiry”

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(Support) - Posted 5 years ago

Hi Chris Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Rory was excellent.”

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(Support) - Posted 5 years ago

Hi Gareth We are really pleased to hear you were happy with the support provided by Rory. Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 8,248 reviews