Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,661 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We have now flagged up this issue as a priority for our business twice and each time Cobweb have distanced themselves from the issue and I don't even think the last response is answering the question that we asked. Surely with a managed exchange service we should have the benefit of knowing that all our historical emails are stored on your servers so we can set appropriate storage protocols on our PC's but always know that if we need to access all historical data, we can?”

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(Support) - Posted 8 years ago

Hi Mark, We are very sorry to hear about this, we have passed your message along to our Customer Support team who are investigating this issue and will get back to you shortly. Regards, Cobweb

Posted 8 years ago

“Consumption billing is something that is advertised and yet for some reason not possible, i have yet to recieve a sensible reason why i cannot have this feature. This is more microsoft that CObweb fault but still not happy.”

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(Support) - Posted 8 years ago

Hi David, Thank you so much for taking the time to write Cobweb a review, we appreciate your honest feedback. Although this does not appear to be currently available, we are liaising with Microsoft for any updates. A member of our team will be in touch to gather your feedback. Regards, Cobweb

Posted 8 years ago

“It did not resolve my request and the feedback was incredibly vague. Support needs to be specific and have the low level detail. Not a conceptual answer.”

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(Support) - Posted 8 years ago

Hi Heston, We are very sorry to hear about this, we have passed your message along to our Customer Support team who are investigating this issue and will get back to you shortly. Regards, Cobweb

Posted 8 years ago

“Cobweb could not supply the agreed service”

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(New Customer) - Posted 8 years ago

Hi Paul We are sorry we were not able to set up your 365 migration to your requirements. However, we have taken on board your comments and thank you for providing your feedback. Kind regards,

Posted 8 years ago

“Signed up to an Office 365 package to take advantage of the two month discount for ICAEW members. Waited two weeks and still wasn't up and running. Minimal communication to explain the delay. Ended up cancelling and buying direct to Microsoft. Was setup, installed, and using the software with them in under half an hour. Had no apology or even any recognition that the service wasn't up to the standard one would expect.”

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(New Customer) - Posted 8 years ago

Hi Richard, Thank you for your feedback. We are extremely sorry to hear that you had a negative experience when trying to set up Office 365. We are constantly trying to improve our services and we really value your honest feedback. We have passed your comments to our customer service teams and we will take your comments on board. We are sorry for any inconvenience this might have caused. Kind Regards, Cobweb Team

Posted 8 years ago

“The problem is NOT fixed. (despite your e-mail advising that it has!). COBWEB have forgotten about their customers.”

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(Support) - Posted 8 years ago

Hi Robert, we are very sorry to hear about this. I have passed your message along to our customer support who are investigating this issue and will get back to you ASAP.

Posted 8 years ago

“I'm a small independent business and the whole system was far too complicated. During the setup procedure I had to install multiple bits of software e.g. Office 365, Linc etc. As a Mac user I had to open various bits of software and frankly the whole process was too time consuming and it switched me off from using it. I thought I was signing up to a simple Skype type online platform but it was far more than that. Might be OK for a company with an IT department but for me. No. Needs major simplification for SOHO type customers, if you want to supply them. All deleted and cancelled now. You need a "the basics" online video, all the stuff I looked at was again far too advanced and the support team just kept sending me big PDF files for me to trawl through.”

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(New Customer) - Posted 8 years ago

Thank you so much for taking the time to write Cobweb a review. We are always looking to improve the ways in which we communicate the Cobweb portfolio to smaller business and have taken your recommendation on board! Cobweb

Posted 8 years ago

“We had a problem & contacted you numerous times this was never resolved except for we are looking into it & will come back to you and never did! So we cancelled the service!”

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(Support) - Posted 8 years ago

Thank you so much for taking the time to write Cobweb a review and we appreciate your honest feedback - we're currently looking into your issue and will contact you shortly.

Posted 8 years ago

Cobweb is rated 4.7 based on 7,661 reviews