Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,046 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“excellent support as always”

Helpful Report

(Support) - Posted 6 years ago

Hi Caroline That's really good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 6 years ago

“The initial helpdesk response / call routing was poor - asking me to contact the provisioning team which had completed its involvement rather than allocating it to the appropriate technical support team. Once the Provisioning Team had allocated the issue to the right team it was resolved professionally and I was kept informed.”

Helpful Report

(Support) - Posted 6 years ago

Hi Michael Thank you so much for taking the time to write a review, we really appreciate your feedback and will pass this on to the relevant departments. Please do let us know if you require any further assistance. Kind regards Cobweb

Posted 6 years ago

“good communication”

Helpful Report

(Support) - Posted 6 years ago

Hi Michelle Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Regards, Cobweb

Posted 6 years ago

“Nice helpful member off staff”

Helpful Report

(Support) - Posted 6 years ago

Hi Adam We are really pleased to hear that, thank you for your feedback. Kind regards Cobweb

Posted 6 years ago

“good service”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your 5 star review. Kind regards Cobweb

Posted 6 years ago

“Alex was great - so many thanks”

Helpful Report

(Support) - Posted 6 years ago

Hi Sarah We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“All good..”

Helpful Report

(Support) - Posted 6 years ago

Hi Mark Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 6 years ago

“managed to fix a reoccurring glitch - good to have dedicated support”

Helpful Report

(Support) - Posted 6 years ago

Hi Nick We are glad we were able to assist. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 6 years ago

“Very helpful and knowledgeable - took a little while to get an answer but not unacceptable, and Rory was clearly a highly experienced expert in his field.”

Helpful Report

(Support) - Posted 6 years ago

Hi James Thank you do so much for your kind words, we are delighted to hear you were pleased with the support provided by Rory. Please do let us know if you require anything further. Kind regards Cobweb

Posted 6 years ago

“Friendly and efficient resolution to problem”

Helpful Report

(Support) - Posted 6 years ago

Hi We are happy to hear you were pleased with the support provided, please do let us know if you require any further assistance. Kind regards Cobweb

Posted 6 years ago

“cannot logon due to being sent wrong password”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for taking the time to leave a review , we are sorry to hear you are having issues with your password and can confirm our support team will be reaching out to you to rectify. Please do not hesitate to contact us on 0345 223 9000 if you require anything further. Kind Regards Cobweb

Posted 6 years ago

“All together excellent.”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi Julian We are really pleased to hear that. Kind Regards Cobweb

Posted 6 years ago

“Excellent, timely service. Thank you.”

Helpful Report

(Support) - Posted 6 years ago

Hi We are really pleased to hear that, thank you for your feedback. Kind regards Cobweb

Posted 6 years ago

“Thanks for the quick support provided”

Helpful Report

(Support) - Posted 6 years ago

Hi Thomas We are happy to hear our support team was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 6 years ago

“Fast support, we understood what the issue was and how to solve it. Thank you.”

Helpful Report

(Support) - Posted 6 years ago

Hi Vita Thank you for your feedback. We are glad this has been resolved to your satisfaction. Please let us know if there is anything else we can help you with. Regards, Cobweb

Posted 6 years ago

“As always - quick fix times - Thanks”

Helpful Report

(Support) - Posted 6 years ago

Hi John Thank you for your review and feedback. Kind regards, Cobweb

Posted 6 years ago

“A tricky issue that took time to resolve - I appreciate the dedication and resolve to get it fixed”

Helpful Report

(Support) - Posted 6 years ago

Hi Steve Thank you for your feedback. We are glad this has been resolved to your satisfaction. Please let us know if there is anything else we can help you with. Regards, Cobweb

Posted 6 years ago

“Good and knowledgeable service, thanks”

Helpful Report

(Support) - Posted 6 years ago

Hi Thomas That's really good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 6 years ago

“Great service.”

Helpful Report

(Support) - Posted 6 years ago

Hi We are really pleased to hear that, have a great day! Kind regards Cobweb

Posted 6 years ago

“Good service, although I placed a similiar call the day before and no call was raised, so my ratings of that experience would be very different.”

Helpful Report

(Support) - Posted 6 years ago

Hi Tom Thank you for your feedback. Kind regards Cobweb

Posted 6 years ago

Cobweb is rated 4.8 based on 8,046 reviews