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Cobweb Reviews

4.8 Rating 7,865 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Asked for password expiration to be turned off in order to get away from enforced 90 day change and back to user defined change as it was before on Hosted Exchange.”

Helpful Report

(Support) - Posted 4 years ago

Hi Graham Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Very helpful and patient with a client who has zero understanding of computers! Thank you.”

Helpful Report

(Support) - Posted 4 years ago

Hi Martin Thank you for your review and feedback - glad we helped resolve your issue. Regards, Cobweb

Posted 4 years ago

“Very good.”

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(Support) - Posted 4 years ago

Hi John Thank you for your 5 star review. Regards, Cobweb

Posted 4 years ago

“All good. Simple task requested and completed in 48 hours.”

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(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“The support tech was great and no queue. The issue was a cobweb problem in not having set up cobweb core correctly so I could not do a password reset myself.”

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(Support) - Posted 4 years ago

Hi Graham Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Great support as usual”

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(Support) - Posted 4 years ago

Hi Paul Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Excellent service”

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(Support) - Posted 4 years ago

Hi Gillian Thank you for your review! Regards, Cobweb

Posted 4 years ago

“Mark was an absolute expert !”

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(Support) - Posted 4 years ago

Hi Naseem That's great to hear and thank you for your feedback for Marc. Regards, Cobweb

Posted 4 years ago

“Declan was swift to reply and give first ideas to help - however the first ideas didnt solve the problem, but it gave me ideas to search in other options in Outlook and got is done :-)”

Helpful Report

(Support) - Posted 4 years ago

Hi Robert Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Great thamks”

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(Support) - Posted 4 years ago

Hi Thank you for your 5 star review. Regards, Cobweb

Posted 4 years ago

“Josh was swift, tolerant provided sensible options - most important, got me fixed very quickly. Thanks & Blessings”

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(Support) - Posted 4 years ago

Hi Vince, Thank you for your feedback, we're happy to hear you have been pleased with the service provided by Josh. Regards, Cobweb

Posted 4 years ago

“The problem has got worse since the ticket has been raised and simple instructions have not been followed. It is the client who seems to have to take responsibility to ensure we are invoiced correctly and then keep explaining what is wrong with the invoice. We are now being overcharged for services and I have to waste more time trying to get the problem fixed!”

Helpful Report

(Support) - Posted 4 years ago

Hi Michael A colleague in our Finance team will be reaching out to you to explain your invoicing. If you have any further queries, please do not hesitate to contact us. Regards, Cobweb

Posted 4 years ago

“excellent response from Louis”

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(Support) - Posted 4 years ago

Hi Gillian Thank you for your review and feedback for Louis. Regards, Cobweb

Posted 4 years ago

“V Quick as always”

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(Support) - Posted 4 years ago

Hi Chris Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Email support was a bit dubious, the responder was making assumptions about the access I was able to achieve, but the gentleman on he telephone support quickly understood the issue and resolved it extremely quickly.”

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(Support) - Posted 4 years ago

Hi Tom Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Problem dealt with quickly and efficiently”

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(Support) - Posted 4 years ago

Hi Paul Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Regards, Cobweb

Posted 4 years ago

“Very quick service with to the point knowledge and not over complicated.”

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(Support) - Posted 4 years ago

Hi Caroline Thank you for your feedback and 5 star review. Regards, Cobweb

Posted 4 years ago

“Excellent AAA service!”

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(Support) - Posted 4 years ago

Hi Bethany That's really good to hear - thank you for your lovely review and feedback. Regards, Cobweb

Posted 4 years ago

“Even though I am the owner of the company and had previously requested to be registered as the admin for our account, this was not done. It took a whole day to get my password reset.”

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(Support) - Posted 4 years ago

“very efficient and listened to my input to resolve the problem I was having in a way that worked for me”

Helpful Report

(Support) - Posted 4 years ago

Hi That's great to hear. Thank you for your feedback. Regards, Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,865 reviews