Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,661 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Exception speedy, thorough service as usual. Thank you Cobweb”

Helpful Report

(Support) - Posted 1 year ago

Hi Emma, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Excellent work, IT team! Your quick response and effective problem-solving skills have been invaluable. Looking forward to seeing more of your innovative solutions.”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“Great work, Your efforts are greatly appreciated, and the improvements are noticeable. Keep up the excellent work”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“Always spot-on support for any little issues that might arise. A great company that really looks after its customers.”

Helpful Report

(Support) - Posted 1 year ago

Hi Gary, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Wasted quite a bit of time on this and didn't resolve it. Have given up for today.”

Helpful Report

(Support) - Posted 1 year ago

Hi Stephen, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed now and we’ll be in touch shortly.

Posted 1 year ago

“Ronnie, One of Cobweb's very clever spiders sorteda nasty mail pretending to be Screwfix which got by Mimecast with the flick of just one of his 8 legs”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“Always prompt and efficient at dealing with any issues”

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(Support) - Posted 1 year ago

Hi Andrew, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided and for your continued custom. Kindest regards Cobweb

Posted 1 year ago

“Would highly recommend Cobweb. Always very efficient to deal with and they are very good at following up too”

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(Support) - Posted 1 year ago

Posted 1 year ago

“The service I received from Josh was excellent. He called me just after I realised that my account had been compromised and resolved the problem for me quickly and efficiently. Many thanks, Josh. Kind regards, Roger. [Note that the submission buttons offer me 'Submit as Graham' or 'Submit anonymously'. As I'm not Graham (who?), I will click the latter.]”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“Excellent service”

Helpful Report

(Support) - Posted 1 year ago

Hi James, Thank you so much for taking the time to write a review and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“THOROUGHLY INVESTIGATED ISSUE AND TOOK ALL STEPS TO RESOLVE. GOOD FOLLOW UP AND COMMUNICATION”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“Excellent service as usual!”

Helpful Report

(Support) - Posted 1 year ago

Hi Alex, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our sales and support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Excellent hand hold to get a new installation going”

Helpful Report

(Support) - Posted 1 year ago

Hi Chris, Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Kindest regards Cobweb

Posted 1 year ago

“Excellent service and technical capability”

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(Support) - Posted 1 year ago

Hi Martin, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and for your feedback. Kind regards Cobweb

Posted 1 year ago

“Always prompt and excellent service”

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(Support) - Posted 1 year ago

Hi Marie, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb and thank you for your custom. Kind regards Cobweb

Posted 1 year ago

“Great support, as always, from Cobweb. Ronny was helpful and patient with an old ex-IT man. If only other customer support teams were as good as Cobweb's.”

Helpful Report

(Support) - Posted 1 year ago

Hi Charles, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Ronnie and for your continued custom over the years. Kind regards Cobweb

Posted 1 year ago

“Very fast very knowledgeable great follow up very good”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kindest regards Cobweb

Posted 1 year ago

“Great service from Ronny Chambers as always :)”

Helpful Report

(Support) - Posted 1 year ago

Hi Nimesh, We are glad Ronnie was able to assist and thank you for your feedback. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Josh sorted a dodgy mail that had got past Mimecast. Cobweb + Mimecast are a strong safety IT combo”

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(Support) - Posted 1 year ago

Hi Ash, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided and for your continued custom. Kind regards Cobweb

Posted 1 year ago

“Very effect support! Thanks”

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(Support) - Posted 1 year ago

HI Chris, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided and for your continued custom. Kind regards Cobweb

Posted 1 year ago

Cobweb is rated 4.7 based on 7,661 reviews