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Cobweb Reviews

4.8 Rating 7,892 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Both Engineers assigned to the project were excellent. Andrew Sharpe in particular who worked on the project for most of time, showed a high level of knowledge, patience and professionalism that I really appreciated. Dom Davies was assigned for a time latterly in the project where Andrew was assigned to another project. This happened because we had delayed the project during the first lockdown. Dom was also very professional and helpful.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Alan Thank you - we are pleased you were happy with set up service provided by Andrew and Dom. Please do let us know if there is anything else we can help you with. Regards, Cobweb

Posted 5 years ago

“Terrible handling of TLS deprecation with Hosted Exchange.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, our support team will be reaching out to you shortly to assist further. Kind regards Cobweb

Posted 5 years ago

“A bit delayed over Xmas period, but not a problem as I said it was low priority.”

Helpful Report

(Support) - Posted 5 years ago

Hi Mike Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Michael was very good at understanding where the problem lay and then finding the simplest solution. Thank you.”

Helpful Report

(Support) - Posted 5 years ago

Hi Kathleen Thank you for your review and feedback for Michael. Regards, Cobweb

Posted 5 years ago

“Excellent. Resolved the issue promptly and received friendly service as always”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“All good thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Sandy That's good to hear. Thank you for your review. Regards, Cobweb

Posted 5 years ago

“I regret that we were not informed of the change of server which has caused significant difficulty, lost time & expense let alone an unquantifiable loss of business. Your agent, Michael Whyte has been very helpful, but only in retrospect. it would have been so much better had you informed us of the potential upheaval caused by your decision to change.”

Helpful Report

(Support) - Posted 5 years ago

Hi George Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Very fast feedback.”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Efficient resolution.”

Helpful Report

(Support) - Posted 5 years ago

Hi Robert We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Very helpful and quick to respond!”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“The support I receive from Cobweb is always good and this was no exception. It was an easy query and a case of me getting in a muddle. Nevertheless, it was sorted quickly and without fuss.”

Helpful Report

(Support) - Posted 5 years ago

Hi Nina Thank you for your feedback. We are glad this has been resolved to your satisfaction. Please let us know if there is anything else we can help you with. Regards, Cobweb

Posted 5 years ago

“James Skelton was prompt, attentive and very helpful. As usual.”

Helpful Report

(Support) - Posted 5 years ago

Hi Michael Thank you for your review and feedback for James. Regards, Cobweb

Posted 5 years ago

“Escalated quickly to Microsoft”

Helpful Report

(Support) - Posted 5 years ago

Hi Dan Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Although only a small home customer I received first class help and support in resolving my issue. Excellent service!”

Helpful Report

(Support) - Posted 5 years ago

Hi John We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“John has given me exceptional service when both emails and phone corrupted - thank you so much for getting me up and running once more.”

Helpful Report

(Support) - Posted 5 years ago

Hi Margaret We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Very grateful to Evan for guiding me through a rather fraught setup and managing to get Microsoft Outlook and emails working again.”

Helpful Report

(Support) - Posted 5 years ago

Hi Roy We are really pleased that Evan was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“quick and easy”

Helpful Report

(Support) - Posted 5 years ago

Hi Neville Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“Support ticket was handled very efficiently with continuous updates throughout the process. Many thanks for a great service.”

Helpful Report

(Support) - Posted 5 years ago

Hi James We are delighted to hear you were pleased with the support received, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Fantastic Alex turned a drama into a non event thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Chris We are really happy to hear that Alex was able to assist with your query. Kind regards Cobweb

Posted 5 years ago

“No action taken”

Helpful Report

(Support) - Posted 5 years ago

Hi Nick Thank you for taking the time to leave a review, we are sorry your experience did not meet expectation on this occasion, please do not hesitate to contact our customer relations team if you wish to discuss further at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

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Cobweb is rated 4.8 based on 7,892 reviews