Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,196 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My query was responded to very quickly and confirmed what I needed to know, thanks”

Helpful Report

(Support) - Posted 10 months ago

Hi there, Thank you for your wonderful review! We're thrilled to know that we were able to respond quickly and provide the information you needed. Your satisfaction means a lot to us, and we truly appreciate your feedback! Best wishes, Team Cobweb

Posted 10 months ago

“fixed issue quickly thank you”

Helpful Report

(Support) - Posted 10 months ago

Hi Nick, Thank you for your kind review! We're delighted to hear that we could fix the issue quickly for you. Your satisfaction is really important to us, and we appreciate your feedback! Warmest regards, Team Cobweb

Posted 10 months ago

“We were going from a normal telephone system to a Teams system using our computers. Initial sales communication was great, although, even with 90 days notice things did not go smoothly. The router turned up 3 weeks late, there were no instructions on how to use or set up the new system, despite multiple requests for these, no information on what to expect on the change over day, there was confusion over the change over date even though this was written on emails, there was lack of urgency and communication dealing with major problems with our new system. Not sure what the out of hours help does apart from pass a message on to the team who work normal hours, as even though our emergency divert line was not operational over the weekend, this didn't get looked at until the following week. It felt like we were the first ccompany having this work done, with few people really knowing what needs to be done.”

Helpful Report

(Service Addition) - Posted 10 months ago

“All resolved”

Helpful Report

(Support) - Posted 10 months ago

Hi Liam, Thank you for your review! We're pleased to hear that everything is resolved. Your satisfaction is what drives us, and we truly appreciate your feedback! Kind regards, Team Cobweb

Posted 10 months ago

“The guidence was good and exactly what I was looking for.”

Helpful Report

(Support) - Posted 10 months ago

Hi Brett, Thank you for your excellent review! We're so glad to hear that our guidance met your needs perfectly. Your feedback is incredibly valuable to us and motivates our team to keep delivering the best service possible! Warmest regards, Team Cobweb

Posted 10 months ago

“We used them for years. Then we moved onto O365. Then they started charging me for support (at 5x the cost of the mail boxes). Avoid.”

Helpful Report

(Support) - Posted 10 months ago

“Very efficient. My query was resolved quickly and correctly”

Helpful Report

(Support) - Posted 10 months ago

Hi Nicholas, Thank you for your fantastic review! We're thrilled to hear that your query was resolved quickly and to your satisfaction. It's always our goal to provide efficient service, and your feedback reinforces our commitment! Warmest regards, Team Cobweb

Posted 10 months ago

“Cibi has been brilliant and sorted out my problem. Cibi and Jamie are excellent!”

Helpful Report

(Support) - Posted 10 months ago

Hi Susan, Thank you for your wonderful review! We're delighted to hear that Cibi and Jamie provided excellent support and resolved your issue. Your satisfaction is our top priority, and we truly appreciate your kind words! Warmest regards, Team Cobweb

Posted 10 months ago

“THe IDE checks are vqry long winded”

Helpful Report

(Support) - Posted 10 months ago

Hi Anthony, Thank you for your review! We appreciate your feedback about the IDE checks being a bit lengthy. We're always looking for ways to improve the experience, and your comments help us in that process. If you have any additional suggestions, feel free to share! Best wishes, Team Cobweb

Posted 10 months ago

“Helpful and efficient”

Helpful Report

(Support) - Posted 10 months ago

Hi Lynsey, Thank you for your fantastic review! We're so pleased to hear that you found our service helpful and efficient. Your positive feedback truly motivates us to keep delivering the best experience possible! Warmest regards, Team Cobweb

Posted 10 months ago

“Ronnie was extremely helpful”

Helpful Report

(Support) - Posted 10 months ago

Hi Zoe, Thank you for your fantastic review! We're thrilled to hear that Ronnie was able to assist you so effectively. Your kind words motivate us to continue providing exceptional service! Warmest regards, Team Cobweb

Posted 10 months ago

“Simple precautionary security measures taken swiftly”

Helpful Report

(Support) - Posted 10 months ago

Hi Ash, Thank you for your excellent review! We're glad to hear our precautionary security measures provided you with peace of mind. Your feedback is invaluable and drives us to stay swift and effective in our approach. Best wishes, Team Cobweb

Posted 10 months ago

“Great experience as always. Professional, helpful, and quickly.”

Helpful Report

(Service Addition) - Posted 10 months ago

Hi Daniel, Thank you so much for your wonderful review! We're delighted that you had a great experience with us and found our team to be professional and helpful. Your feedback truly inspires us to keep providing quick and effective service! Warmest regards, Team Cobweb

Posted 10 months ago

“all good thanks for the help”

Helpful Report

(Support) - Posted 10 months ago

Hi Simon, Thank you for your positive review! We’re glad to hear you found our help useful. Your feedback encourages us to keep up the great work! Best wishes, Team Cobweb

Posted 10 months ago

“I have used Cobweb for many years and have not often had to phone Tech Support, but on the rare occasions I've needed to, I've found the support to be outstanding.”

Helpful Report

(Support) - Posted 10 months ago

Hi Simon, Thank you for your fantastic review! We're thrilled to hear that you've enjoyed our support over the years. Your appreciation for our tech support means a lot to us and motivates our team to keep delivering outstanding service! Warm regards, Team Cobweb

Posted 10 months ago

“Minimum 10 characters.”

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(Support) - Posted 10 months ago

Hi, Thank you for your 5 star review. Kind regards Cobweb

Posted 10 months ago

“Very efficient and friendly comms via e-mail. Thank you.”

Helpful Report

(Support) - Posted 10 months ago

Hi Brad, Thank you for your wonderful review! We’re thrilled to hear that you found our communications efficient and friendly. Your support inspires us to continue providing great service! Warm regards, Team Cobweb

Posted 10 months ago

“Very fast response”

Helpful Report

(Support) - Posted 10 months ago

Hi there, Thank you for your amazing review! We’re so pleased to hear that you experienced a very fast response. Your satisfaction encourages us to keep up our swift service! Warm regards, Team Cobweb

Posted 10 months ago

“Thank you very much for your prompt response.”

Helpful Report

(Support) - Posted 10 months ago

Hi Samuel, Thank you very much for your fantastic review! We’re glad to hear that our prompt response met your expectations. Your appreciation means a lot to us and drives our commitment to excellent service! Warm regards, Team Cobweb

Posted 10 months ago

“didnt really fix teh issue followed instructions howveer it didnt work. Joshua seemed like a great guy but it didnt fix my problem.”

Helpful Report

(Support) - Posted 10 months ago

Cobweb is rated 4.8 based on 8,196 reviews