Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,845 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Helpful suggestion”

Helpful Report

(Support) - Posted 3 years ago

Hi Guy, Thank you for your feedback. Kind regards, Cobweb

Posted 3 years ago

“excellant as always”

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(Support) - Posted 3 years ago

Hi Brian, Thank you for your good review. Kind regards, Cobweb

Posted 3 years ago

“Quick to action”

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(Support) - Posted 3 years ago

Hi, Good to hear, thank you for reviewing Cobweb! Kind regards, Cobweb

Posted 3 years ago

“Excellent as always”

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(Support) - Posted 3 years ago

Hi Brian, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Josh was very helpful”

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(Support) - Posted 3 years ago

Hi That's great to hear - thank you for your review and feedback for Josh. Regards, Cobweb

Posted 3 years ago

“No reason has been provided as to why the contacts disappeared from my account and it was fortunate I had a backup. This leaves me concerned about the security of other data being held on Cobweb. It has made me look into how I can backup other data currently only held on Cobweb so that I also hold it locally on my SAN. Cobweb support have subsequently been in touch and advised the issue is with Office365 and recommend using Acronis Backup.”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for the opportunity to discuss your feedback and for revising your overall star rating. If you would like any further information on Acronis, please do not hesitate to contact us. Regards, Cobweb

Posted 3 years ago

“Thank you to Daniel”

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(Support) - Posted 3 years ago

Hi Yann Thank you for your review and feedback for Daniel. Regards, Cobweb

Posted 3 years ago

“Another problem solved for us by a Cobweb support engineer. Once more, a quick and solid fix to our email problem. Thank you...”

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(Support) - Posted 3 years ago

Hi Mark, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“The first person some weeks ago was polite and helpful. This time it was not the case. Three messages were left on the land line but no attempt at that time to email or use the mobile and we were out of the country. After again requesting help by email we twice received an email asking for a time you could phone. The first time no-one phoned at the time suggested. The second time as no-one phoned my wife phoned you and this time got through. Although it had come from his email account Dave Pack denied all knowledge of this. He was impolite and did not listen properly to the explanation of what the problem was. He then said things like "just do" without making clear where and how. He had to be continually prompted to give explanations and the necessary information. My wife used to line manage a team of IT technicians and he struck her as being the kind of "geek" who is very good at doing things with computers but unsuited to the support role where you need interpersonal skills and an understanding of how to give an explanation. On a more general point your support line could give some indication of where one is in the queue. The first time we gave up after 20 minutes of awful "music".”

Helpful Report

(Support) - Posted 3 years ago

Hi David, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

“Quick to respond with some solutions to help with an email problem. Good to have these to refer back to if the problem occurs again.”

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(Support) - Posted 3 years ago

“Excellent”

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(Support) - Posted 3 years ago

Hi, Thank you for your good review Kind regards, Cobweb

Posted 3 years ago

“Great help ! Thanks so much”

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(Support) - Posted 3 years ago

Hi Charles, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“A very effective, fast solution to our problem. Thank you.”

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(Support) - Posted 3 years ago

Hi Mark, Thank you for taking the time to review Cobweb. Kind regards, Cobweb

Posted 3 years ago

“Quick resolution”

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(Support) - Posted 3 years ago

Hi, Many thanks for your feedback and 5-star review. Kind regards, Cobweb

Posted 3 years ago

“Excellent,”

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(Support) - Posted 3 years ago

Hi Thank you for your 5 star review. Regards, Cobweb

Posted 3 years ago

“Great, fast service”

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(Support) - Posted 3 years ago

Hi W, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“QUICK, EFFICIENT & FRIENDLY RESPONSE FROM LAUREN. THANK YOU”

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(Support) - Posted 3 years ago

Hi Thank you for your review and feedback for Lauren. Regards, Cobweb

Posted 3 years ago

“excellent service”

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(Support) - Posted 3 years ago

Hi That's great to hear. Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 3 years ago

“Alex was very helpful and sorted my problem quickly”

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(Support) - Posted 3 years ago

Hi W, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Alex.   Please do let us know if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“I reported the issue I was experiencing and it took 5 working days to come back to me.”

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(Support) - Posted 3 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

Cobweb is rated 4.8 based on 7,845 reviews