Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,046 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“fast and gave information that i needed”

Helpful Report

(Support) - Posted 6 years ago

Hi Peter Thank you for your feedback. Kind regards Cobweb

Posted 6 years ago

“Very helpful and efficient service”

Helpful Report

(New Customer) - Posted 6 years ago

Hi We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“Very good response, thank you”

Helpful Report

(Support) - Posted 6 years ago

Hi We are glad to hear it. Kind regards Cobweb

Posted 6 years ago

“thanks for prompt reply”

Helpful Report

(Support) - Posted 6 years ago

Hi Harvey Thank you for your 5 star review! Kind regards Cobweb

Posted 6 years ago

“Problem solved in very short time, with a lot of implication from the support team. Wonderful.”

Helpful Report

(Support) - Posted 6 years ago

Hi Alberto We are delighted to hear you were pleased with the service provided by our support team. Please do let us know if you require anything else. Kind regards Cobweb

Posted 6 years ago

“Richard French was brilliant”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi Adrian We are really pleased to hear you were happy with the support provided by Richard, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“Great service”

Helpful Report

(Support) - Posted 6 years ago

Hi Mike Great to hear, thank you for your feedback. Kind regards Cobweb

Posted 6 years ago

“Alex sorted this like butter on warm toast. Simples!”

Helpful Report

(Support) - Posted 6 years ago

Hi Ash We are delighted to hear you were pleased with the support provided by Alex. Please do let us know if you require any further assistance. Kind regards Cobweb

Posted 6 years ago

“Very helpful”

Helpful Report

(Support) - Posted 6 years ago

Hi We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“Very slow to come back and ignored additional questions in emails”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you so much for taking the time to leave a review . We are sorry to hear your experience did not meet expectation on this occasion. If you would like us to investigate further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

“great service!”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi David We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“quick service”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your review. Kind regards Cobweb

Posted 6 years ago

“Good service”

Helpful Report

(Support) - Posted 6 years ago

Hi That is fantastic to hear, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“Whole process took longer than expected. We were told we would have no down time and we did, where we lost emails. We spent a considerable amount of time exporting and importing email etc. It was not a good process for us”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi Andrew Thank you for taking the time to leave a review. We are sorry to hear your experience did not meet expectation and our customer relations team will be in contact with you to discuss your feedback. Kind regards Cobweb

Posted 6 years ago

“thank you for your help!”

Helpful Report

(Support) - Posted 6 years ago

Hi Garbiel We are glad our support team was able to assist. Kind regards Cobweb

Posted 6 years ago

“Evan was kind, patient and followed up on my query which was very much appreciated. He has excellent customer service. Patricia Sullivan Cairneagle Associates”

Helpful Report

(Support) - Posted 6 years ago

Hi Patricia Thank you so much for your kind words, we are delighted to hear Evan was able to assist you. Please do let us know if you require anything else. Kind regards Cobweb

Posted 6 years ago

“Good work Thanks”

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(Support) - Posted 6 years ago

Hi Judy Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 6 years ago

“Love the Cobweb Team!! So helpful and patient with the multitude of calls I bombarded them with. Top notch service and all good guys! Thank you!”

Helpful Report

(Support) - Posted 6 years ago

Hi Elvira Thank you so much for your kind words, we are delighted to hear you are pleased with the service provided. Please do let us know if you require any further assistance. Kind regards Cobweb

Posted 6 years ago

“Excellent service from Alex Luong. Extremely helpful and understanding.”

Helpful Report

(Support) - Posted 6 years ago

Hi Maxine We are really happy to hear you were pleased with the service from Alex, please do let us know if you require anything else. Kind regards Cobweb

Posted 6 years ago

“The team did an excellent job in finding precisly what was causing the problem.: they even explained how to remove the offending piece of software. My thanks”

Helpful Report

(Support) - Posted 6 years ago

Hi Edmund We are happy to hear our support team was able to resolve your issue, please do let us know if you need anything further. Kind regards Cobweb

Posted 6 years ago

Cobweb is rated 4.8 based on 8,046 reviews