Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,790 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was unfortunately a user-error at Cobweb which caused the outage in the first place. However, on reporting the issue, the support team were good at explaining what had happened and advising on what I would need to do once service had been restored. I'm still waiting for an e-mail from Cobweb management explaining what happened, how it happened, and what steps have been taken to prevent a recurrence.”

Helpful Report

(Support) - Posted 6 years ago

Hi Chris Thank you for taking the time to leave a review, we really appreciate your feedback. A member of our Customer Relations team will be in contact with you to discuss your comments. Kind regards Cobweb

Posted 6 years ago

“The support was good”

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(Support) - Posted 6 years ago

Hi Joseph Great to hear! Thank you for your review. Kind regards Cobweb

Posted 6 years ago

“This is the second time this problem has occured and I've been without emails for over a day. Like the last time I then had to have my profile rebuilt in Outlook. After my initial call and being told there was a problem, I then had to call again the following day to find out why I was still unable to login. And then call again a few hours later to find out what was happening. Some feedback to me would have been nice.”

Helpful Report

(Support) - Posted 6 years ago

Hi Nina Thank you for taking the time to leave a review, we really appreciate your feedback. If you would like to discuss your comments further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

“happy with the experience”

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(Support) - Posted 6 years ago

Hi We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“Daniel and Joshua of Cobweb were very helpful. Tony Monk”

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(Support) - Posted 6 years ago

Hi Tony Thank you for your feedback, we're happy to hear you have been pleased with the service provided by Daniel and Joshua. Regards, Cobweb

Posted 6 years ago

“Initially thought that the issue was unresolved but it turn out to be an issue with the web browser. It would be good if Cobweb advised that their console is not fully functional using Internet Explorer”

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Posted 6 years ago

Hi We are sorry to hear your issue has not been resolved and have asked our support team to contact you urgently to review. Kind regards Cobweb

Posted 6 years ago

“thanks for the help provided to resolve the issue.”

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(Support) - Posted 6 years ago

Hi, Thank you for your review, we are very glad to hear you were happy with the service provided. If there is anything else we can help you with then please do contact us. Regards, Cobweb

Posted 6 years ago

“Once accessed----It did take a VERY long time-----then it worked. The problem is how complicated you made the whole matter-----your company does make everything so extremely difficult to understand ---with respect, you need to employ some "normal" people, not computer boffins!!!!!!!”

Helpful Report

(Support) - Posted 6 years ago

Hi Neil Thank you for your review, we are sorry to hear you felt the information provided was difficult to understand and are pleased to hear it has now been resolved. We really appreciate your feedback , please do let us know if you would like to discuss anything further by contacting the Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

Hi Neil Thank you so much for taking the time to write Cobweb a review, we appreciate your honest feedback. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“resolved in a reasonable amount of time.”

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(Support) - Posted 6 years ago

Hi We are pleased to hear that, than you for your review. Kind regards Cobweb

Posted 6 years ago

“Issue speedily resolved”

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(Support) - Posted 6 years ago

Hi That's really good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 6 years ago

“Good to know support is just a phone call away!”

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(Support) - Posted 6 years ago

Hi Graham Thank you for your review and feedback. Kind regards, Cobweb

Posted 6 years ago

“Took a few days but got resolved.”

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(Support) - Posted 6 years ago

Hi Mark We are pleased to hear our support team was able to assist you. Kind regards Daisy

Posted 6 years ago

“Thanks for the support”

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(Support) - Posted 6 years ago

Hi Angeliki Thank you for your review and feedback. Kind regards Cobweb

Posted 6 years ago

“The company is very helpful with their support and service. When things don't work, they are very good to find solutions and proactive in suggesting options.”

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Posted 6 years ago

Hi Thank you for your kind words, we are really pleased to hear you are happy with the support provided by Cobweb. Kind regards Cobweb

Posted 6 years ago

“Callum managed to resolve the Outlook 2013 cannot remember the password. Can't used Cached Exchange anymore but live moves on happily!”

Helpful Report

(Support) - Posted 6 years ago

Hi Chee We are happy to hear Callum was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 6 years ago

“helpful and quick”

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(Support) - Posted 6 years ago

Hi Good to hear, thank you for reviewing Cobweb! Regards,

Posted 6 years ago

“Good Service”

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(Support) - Posted 6 years ago

Hi Raghib That is great to hear. Kind regards Cobweb

Posted 6 years ago

“Thank you for your assistance.”

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(Support) - Posted 6 years ago

Hi Jeremy We are happy to hear you were pleased with the service provided. Kind regards Cobweb

Posted 6 years ago

“The initial helpdesk response / call routing was poor - asking me to contact the provisioning team which had completed its involvement rather than allocating it to the appropriate technical support team. Once the Provisioning Team had allocated the issue to the right team it was resolved professionally and I was kept informed.”

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(Support) - Posted 6 years ago

Hi Michael Thank you so much for taking the time to write a review, we really appreciate your feedback and will pass this on to the relevant departments. Please do let us know if you require any further assistance. Kind regards Cobweb

Posted 6 years ago

“Great service.”

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(Support) - Posted 6 years ago

Hi We are really pleased to hear that, have a great day! Kind regards Cobweb

Posted 6 years ago

Cobweb is rated 4.8 based on 7,790 reviews