Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,262 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would be great to be able to add this from a user portal.”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi Tim We do have a Knowledgebase 'self service' guide for this, we which will send you separately and thank you for your feedback. if you have any further queries, please do not hesitate to contact us. Regards, Cobweb

Posted 6 years ago

“Sorry but it took a long time to sort out cancelling my account”

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(Support) - Posted 6 years ago

Hi Michael Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 6 years ago

“James was Very Professional , Polite an quick in resolving this issue with the urgency needed and stated when calling through and the resolution and fix was done in excellent time also. Thanks”

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(Support) - Posted 6 years ago

Hi Roger, Thank you very much for your review. As always, if there is anything else we can help you with, please get in touch. Regards, Cobweb

Posted 6 years ago

“After Set up our Out Look Email did not work and I had to call to find out why and was told that this was due to DNS - which was with Cobweb all the time - we were without email for a couple of days due to your oversight and then had to waste time calling ( not difficult to get through to your team by phone).”

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(Service Addition) - Posted 6 years ago

Hi Dinesh, Thank you for providing us with this feedback, sorry to hear there have been issues. I am going to escalate this to understand whats happened and we will get in touch with you shortly Best Regards Cobweb Team

Posted 6 years ago

“Chris had to colaborate a lot with microsoft, but was able to give me a answer I could work with!”

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(Support) - Posted 6 years ago

Hi Michael Thank you for your feedback. Regards, Cobweb

Posted 6 years ago

“very good”

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(Support) - Posted 6 years ago

Hi Judy Great to hear. Thank you for taking the time to review Cobweb! Regards,

Posted 6 years ago

Hi Judy Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 6 years ago

“Very good problem resolved”

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(Support) - Posted 6 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 6 years ago

“Happy with the response time and feedback given.”

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(Support) - Posted 6 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 6 years ago

“thanks for yr help”

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(Support) - Posted 6 years ago

Hi Bruce Thank you for your feedback. Regards, Cobweb

Posted 6 years ago

Hi Bruce Thank you for your feedback Regards, Cobweb

Posted 6 years ago

“This was only solved on the third Call once I spoke to toya it was solved easily”

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(Support) - Posted 6 years ago

Hi June We are really pleased that Toya was able to assist you. Please do let us know if we can help further. Kind regards Cobweb

Posted 6 years ago

“Excellent, efficient service”

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(Support) - Posted 6 years ago

Hi Richard Good to hear, thank you for reviewing Cobweb! Regards,

Posted 6 years ago

“All fine at our end.”

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(Service Addition) - Posted 6 years ago

Hi Robert That is great to hear. Thank you for your review. Kind regards Cobweb

Posted 6 years ago

“The response for this one could have been quicker but grateful for the assistance.”

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(Support) - Posted 6 years ago

Hi Kaye Thank you for your review. We really appreciate your feedback. Kind regards Cobweb

Posted 6 years ago

“nothing to add”

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(Support) - Posted 6 years ago

Hi Ian Thank you for your feedback Regards, Cobweb

Posted 6 years ago

“I know that my question is one that you must frequently get, that I was being a bit stupid, and that your response to my question was probably a standard one, but I did find it a bit patronising”

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(Support) - Posted 6 years ago

HI Emma Thank you for your review - we really appreciate your honest feedback. If you would like to discuss further please contact our Customer Relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“The response was reasonable considering it was the end of a bank holiday.”

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(Support) - Posted 6 years ago

Hi That is good to hear. Thank you for your review. Kind regards Cobweb

Posted 6 years ago

“quick and easy response”

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(Support) - Posted 6 years ago

Hi Cheree Good to hear, thank you for reviewing Cobweb! Regards,

Posted 6 years ago

“The service is good and response is prompt.”

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(Support) - Posted 6 years ago

Hi Rajesh Great to hear. Thank you for taking the time to review Cobweb! Regards,

Posted 6 years ago

“resolved my issue with the capitalisation of my domain”

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(Support) - Posted 6 years ago

Hi We are pleased to hear our support team was able to assist. Kind regards Cobweb

Posted 6 years ago

“thanks for sorting it”

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(Support) - Posted 6 years ago

Hi We are glad we were able to assist. Kind regards Cobweb

Posted 6 years ago

Cobweb is rated 4.7 based on 7,262 reviews