Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,195 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“I am giving 4 stars out of 5 because you are using a third party website to verify who I am which includes taking my ID and a scan of my face. Big brother is now well and truly watching...”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for taking the time to share your feedback with us! We understand your concerns about privacy, and we take these matters very seriously. The use of third-party verification is intended to protect your information and provide a safer experience for everyone. We appreciate your understanding as we strive to ensure security while offering our services. If you have any further questions or concerns, please feel free to reach out. Warm regards, Team Cobweb

Posted 9 months ago

“very helpful”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for your fantastic review! We're so glad to hear that you found our service very helpful. Your support inspires us to keep providing the best assistance possible. If you ever need anything else, just let us know! Warm regards, Team Cobweb

Posted 9 months ago

“great help getting my passwored reset. had a few challenges but Ben helped me get through them. Many thanks.”

Helpful Report

(Support) - Posted 9 months ago

Hi Stewart, Thank you so much for your wonderful review! We're delighted to hear that Ben was able to help you reset your password despite the challenges. Our team is always here to support you, and your appreciation truly motivates us. If you need further assistance, don’t hesitate to reach out! Best wishes, Team Cobweb

Posted 9 months ago

“Provided great support to me and our member of staff - very helpful and patient”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for your kind review! We’re delighted to hear that our team was able to provide great support to you and your staff. Being helpful and patient is what we strive for, and your feedback truly inspires us. If you need any further assistance, don’t hesitate to reach out! Warm regards, Team Cobweb

Posted 9 months ago

“Marc resolved my app issue quickly and efficiently. Excellent support experience!”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for your glowing review! We're thrilled to hear that Marc was able to resolve your app issue quickly and efficiently. Providing excellent support is our mission, and your acknowledgment means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out! Warm regards, Team Cobweb

Posted 9 months ago

“Fast and efficient”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for your fantastic review! We're so glad to hear that you found our service fast and efficient. It’s our goal to provide prompt support and we appreciate your recognition of our efforts. If you need anything else, we're just a message away! Warm regards, Team Cobweb

Posted 9 months ago

“wasn’t interested to help or suggest any help. waste of a phone call. iv been a customer for over 15 years .”

Helpful Report

(Support) - Posted 9 months ago

“Excellent service”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and we’re always here to help whenever you need us! Warm regards, Team Cobweb

Posted 9 months ago

“I had a new router today and Cobweb resolved a small issue very rapidly”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for your fantastic review! We're delighted to hear that we could swiftly resolve the issue with your new router. It’s always our aim to provide quick and effective support. We appreciate your feedback and are here for any future needs! Best wishes, Team Cobweb

Posted 9 months ago

“Josh was very helpful after explaining all processes Ihad followed - Josh had a great understanding of the issue and was able to resolve it easily leaving my laptop working correctly.”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for your amazing review! We're thrilled to hear that Josh was able to assist you effectively and resolve the issue with your laptop. It's great to know that his understanding made a positive impact on your experience. We're always here to help! Warm regards, Team Cobweb

Posted 9 months ago

“The task was a relatively small; one, but it was undertaken well, with concern to ensure that all the details of action required were correct. Many thanks, Cobweb.”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for your fantastic review! We're thrilled that you found our attention to detail and commitment to quality in your recent task to be satisfactory. Your appreciation truly motivates us to keep up the good work! Warm regards, Team Cobweb

Posted 9 months ago

“Efficient and responsive - thank you!”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for the wonderful review! We're so glad to hear that you found our service efficient and responsive. Your feedback is invaluable to us, and we are always here to help! Warm wishes, Team Cobweb

Posted 9 months ago

“Very quick to resolve the issue once diagnosed”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you for your excellent review! We're pleased to hear that we were able to resolve the issue quickly once it was diagnosed. Your satisfaction is our priority, and we're here to ensure everything runs smoothly for you. Warm wishes, Team Cobweb

Posted 9 months ago

“Great work, as ever!”

Helpful Report

(Service Addition) - Posted 9 months ago

Hi Richard, Thank you so much for your kind words! We're delighted that you continue to enjoy our work. Your support means the world to us and drives us to keep delivering our best every time. Warm regards, Team Cobweb

Posted 9 months ago

“Notation of contract handled very well and quickly - thank you for making this an easy task.”

Helpful Report

(Support) - Posted 9 months ago

Hi Mike, Thank you for your fantastic review! We're thrilled to hear that the handling of your contract was quick and smooth. Making tasks easy for our customers is what we aim for, and your feedback truly motivates us! Warm regards, Team Cobweb

Posted 9 months ago

“Always quick and supportive”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thank you so much for your wonderful review! We're delighted to hear that you find our support quick and helpful. It’s our mission to provide the best service possible, and your feedback encourages us to keep striving for excellence. Warm wishes, Team Cobweb

Posted 9 months ago

“Prompt and concise response”

Helpful Report

(Support) - Posted 10 months ago

Hi there, Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our support team. It’s always our aim to provide prompt and helpful assistance, and your feedback inspires us to keep delivering top-notch service! Best wishes, Team Cobweb

Posted 9 months ago

“Excellent support whenever required”

Helpful Report

(Support) - Posted 10 months ago

Hi there, Thank you for your excellent review! We’re so glad to hear that our support team was there for you whenever you needed assistance. Providing reliable support is what we strive for, and your kind words encourage us to keep it up! Take care, Team Cobweb

Posted 10 months ago

“Yet again Cobweb support was excellent, as usual. Prompt, polite, helpful, got my issue sorted very quickly. Can't ask for better.”

Helpful Report

(Support) - Posted 10 months ago

Hi David, Thank you for your glowing review! We’re thrilled to hear that our support team consistently provides you with excellent service. It’s always our goal to be prompt, polite, and helpful, and we're glad to know that we could resolve your issue quickly for you! Your feedback truly motivates us to keep up the great work. Best wishes, Team Cobweb

Posted 10 months ago

“Spoken to cobweb Technical support team as thought one of our emails were not synced and seemed we were not receiving emails but a call to the team and test email sent seemed we were having a bit of a quiet spell great service”

Helpful Report

(Support) - Posted 10 months ago

Hi there, Thank you for your wonderful review! We're delighted to hear that our technical support team was able to assist you and ensure that everything was working smoothly. It's great to know that the issue turned out to be just a quiet spell! Your positive feedback is much appreciated. Best wishes, Team Cobweb

Posted 10 months ago

Cobweb is rated 4.8 based on 8,195 reviews