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Cobweb Reviews

4.8 Rating 7,849 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“3rd time lucky the issue was resolved, Daniel was very good at coming back to me and checking in throughout”

Helpful Report

(Support) - Posted 4 years ago

Hi, We are glad Daniel was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Prompt to reply as always”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your 5 star review and feedback. Kind regards Cobweb

Posted 4 years ago

“Mark was very helpful thank you. Issue resolved quickly thanks.”

Helpful Report

(Support) - Posted 4 years ago

Hi Neil, We are glad Marc was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Elliot fixed my problem straight away, excellent :-)”

Helpful Report

(Support) - Posted 4 years ago

Hi, We are glad Elliot was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Thanks for the advice”

Helpful Report

(Support) - Posted 4 years ago

Hi John Thank you for your 5 star review. Regards, Cobweb

Posted 4 years ago

“Very good service.”

Helpful Report

(Support) - Posted 4 years ago

Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“My enquiry and requests were dealt with swiftly and successfully. Thanks.”

Helpful Report

(Support) - Posted 4 years ago

Hi Andrew, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind Regards Cobweb

Posted 4 years ago

“Closed the ticket without addressing the questions.”

Helpful Report

(Support) - Posted 4 years ago

Hi, We are very sorry to hear about this, we have passed your message along to our Support Team who are looking into this issue and will get back to you shortly. Regards Cobweb

Posted 4 years ago

“Issues not resolved.”

Helpful Report

(Support) - Posted 4 years ago

Hi Joanne Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, we are currently looking into your issue and our team will contact you to discuss further. Regards,

Posted 4 years ago

“Rang on a Sunday morning. Agent realised he was dealing with a computer illiterate. He was friendly, helpful and very efficient. Problem sorted in a matter of minutes. Thank you.”

Helpful Report

(Support) - Posted 4 years ago

Hi Hugh, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 4 years ago

“Excellent service form Elliot Thanks My name isn't Pauline though, its Kerry Costello. Who the f..k is Pauline?”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review for Elliot. We are looking into your other comment. Regards, Cobweb

Posted 4 years ago

“The problem was resolved very quickly”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your 5 star review and feedback. Regards Cobweb

Posted 4 years ago

“Patient to find the obscure problem…”

Helpful Report

(Support) - Posted 4 years ago

Hi John, Great news! Thank you for taking the time to review Cobweb! Regards Cobweb

Posted 4 years ago

“Excellent, expert, clear, kind advice and solution. Thank you.”

Helpful Report

(Support) - Posted 4 years ago

Hi John, Good to hear, thank you for reviewing Cobweb! Regards Cobweb.

Posted 4 years ago

“I was desparate for my email and asked for urgent att and received the best support and fast solution”

Helpful Report

(Support) - Posted 4 years ago

Hi Ali, Thank you so much for your kind review, we are very glad to hear you were happy with the service provided.  If there is anything else we can help you with then please do contact us. Regards Cobweb

Posted 4 years ago

“It was an excellent service”

Helpful Report

(Support) - Posted 4 years ago

HI Ali, Good to hear, thank you for reviewing Cobweb and you were pleased with the support provided. Regards Cobweb

Posted 4 years ago

“Patient and helpful!”

Helpful Report

(Support) - Posted 4 years ago

Hi John, That's really good to hear - thank you for your review and feedback. Regards Cobweb

Posted 4 years ago

“Very good and quick in resolving the issue in hand”

Helpful Report

(Support) - Posted 4 years ago

HI John, Thank you for your 5 star review and feedback. Regards Cobweb

Posted 4 years ago

“was very good”

Helpful Report

(Support) - Posted 4 years ago

Hi Eric, Many thanks for your feedback and 5 star review. Kind regards Cobweb

Posted 4 years ago

“Phoned this morning regarding change from CSP to NCE. It was discovered we have Office 365 E3 licences (instead of Microsoft 365 Business Premium). I was promised a phone call back - it is now 16:44 and have heard nothing”

Helpful Report

(Support) - Posted 4 years ago

Hi, We are very sorry to hear about this, we have passed your message along to our the relevant colleagues who are investigating this issue and will get back to you asap. Kind regards, Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,849 reviews