Clegg Gifford Reviews

Name: Clegg Gifford
Address: 100 Kings Road, Brentwood, Essex
Rating: 4.47

4.5 Rating 1,145 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

Metrics

Info

4.5

Based on 1,145 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968.

We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Clegg Gifford 5 star review on 15th July 2021

Gulzar Hussain

Clegg Gifford 5 star review on 24th June 2020

Darron From Get It Gone Waste Disposal And Recycling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to john coleman who sorted my little problem good service from him”

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Posted 5 years ago

“Extremely satisfied with your agent pal with her prompt and efficient service. Regards alan”

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Posted 5 years ago

“spent half hour on hold, passed to one department and then back to the same person i rang initially! TERRIBLE SERVICE UNLESS Your A NEW CUSTOMER been with the company over 10 years the service at rock bottom. IF THEY ANSWER THE PHONE! Mark”

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Posted 5 years ago

“Pale Dave was very helpful. Thank you x”

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Posted 5 years ago

“I rang today and asked for a quote to extend my cover, the call handler put me on hold, came back with a price which I checked, rang back, confirmed price and paid. I then received another call informing that they’d made a mistake and if I wanted the same cover I needed to pay an extra £300! I’ve been using Clegg Gifford for years and was willing to put up with waiting on the phone for 15 minutes + to speak to someone no more, they are not fit for purpose! I’ll go directly to Tradex”

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Posted 5 years ago

“Carmen Cosgello was absolutely helpful this morning! Great service! Thanks again! Highly recommended!”

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Posted 5 years ago

“Phoned today to add a driver, spoke with Lauren who was very professional and honest about cost etc. Alway found them very easy to deal with what I would say is the annual renewal never seems decrease would consider going elsewhere on cost alone. Don't get other reviews that say they never answer phone, in 9 years of being a customer always got through when needed to”

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Posted 5 years ago

“Pal Dave at Clegg Gifford is the best example of customer service. Can't applaud and thank her enough”

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Posted 5 years ago

“No one answers the phones ....ever ! Whether for an annual renewal of to update vehicle MID...no one answers the phones. What would happen in the case of having to submit a claim ! Its becoming such a concern that we are considering take our business elsewhere. Shocking ! Even at the time of our policy renewal in July we were forced to take all our policy documents away with us on holiday as 'no one answered the phone' for 3 days of trying pre-renewal. Can't confirm vehicles updated on MID have been accepted so we are now unable to confirm that we may be driving some vehicles illegally as we are unable to check their status. Been with CG a long time but we have our business to run and feel its time to consider moving elsewhere for insurance.”

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Posted 5 years ago

“No one answers the phones”

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Posted 5 years ago

“Great service staff is very friendly I have been a customer for 20years plus will definitely recommend it’s the perfect insurance company, thanks for all your support over the years”

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Posted 5 years ago

“On the 29/8/2019 I made a phone call to clegg Gifford ,I spoke with a young lady by the name of Emma Alter I explained to her that I was at NSL trying to get my cab plated but they failed it on the insurance cert that I had Emma got right on the case ,in no time Emma not only had the situation resolved but also the new certificate emailed across to me so I could print it out and present it back to NSL Emma was professional and patient as you can imagine my frustration ,the issue I fact was that NSL had changed some of there procedures and myself plus many others I have since found out were not aware Thank you Emma you deserve the 5* Ms johnson”

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Posted 5 years ago

“Dealt with joanne slater today. Renewed my policy for me and called me back when she said she would. Very professional. Thanks”

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Posted 5 years ago

“Shocking company. Nobody answers the phone,and then you either get someone thick or rude,ive spent £18 thousand pounds the last two years and I cant even change a vehicle on my motor trade policy.”

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Posted 5 years ago

“John coleman was helpful no trouble to do any thing I ask would use again thanks again john ....Kevin smith”

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Posted 5 years ago

“Designed by fault insurance. Not in favour of customer. Quotes are pointless as once you accept they analyse your circumstances and target the negatives and invoice extras.(honesty gets you nowhere) Then they never answer promptly. The amount they invoiced me extra was an instant figure. The amount owed to cancel was not. Once they rang back the next day to inform me of my cancellation amount it was half it should be, once challenged it took another day. They cancelled the policy immediately once I said I no longer required it as it was now more than my previous policy haha. Anyway 1 week later still no credit !!! All 1 way. WARNING DO NOT USE. TERRIBLE SERVICE.”

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Posted 5 years ago

“Lauren once again so efficient and providing docs very promptly. great service.”

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Posted 5 years ago

“I have just spoken with Georgina Evans at Clegg Gifford and received 100% service very helpful, polite and professional”

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Posted 5 years ago

“I have just had a small problem sorted by a lovely lady called Lesley Tabner. Not only was she able to sort the problem out but she was lovely and friendly too, nothing was too much trouble. I feel she is a credit to the Company and you should be proud of her.”

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Posted 5 years ago

“I changed my vehicle through the phone the,, customer adviser Emma alter was very quick and helpful.. definitely 5 plus star for Emma 📿📿📿📿 this bead is for luck”

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Posted 5 years ago

Clegg Gifford is rated 4.5 based on 1,145 reviews