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Clegg Gifford Reviews

4.5 Rating 1,176 Reviews
87 %
of reviewers recommend Clegg Gifford
4.5
Based on 1,176 reviews
Customer Service
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About Clegg Gifford:

Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968.

We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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“Been dealing with them for years and have several policies with them They are always very professional and friendly Always highly recommend Lauren Ruffle went that extra mile and sent me a remainder email about one of our insurance renewals and dealing with her over the phone is always easy Would have given them a 5 star review for all the staff in the Edinburgh offices but the system wouldn’t let me for some reason So a great well done and 5⭐️ review from me”
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Posted 7 years ago
“Clegg Gifford were very helpful and friendly made my insurance renewal so simple to do many thanks.”
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Posted 7 years ago
“Always easy to deal with and recognise Joanne Slater’s cheerful voice as soon as she comes on the phone. The staff make it a personal, friendly experience rather than just a business transaction. Five star service.”
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Posted 7 years ago
“Staff are always ready to help and nothing is too much trouble. Had a girl called Joanne Slater today. She made it all very easy and I even had a laugh with her whilst handing over a large sum of my money”
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Posted 7 years ago
“Friday 19/10/18 started calling at 3.24pm no answer at all eventually spoke to Mrs.Mason who tried to put me through again 5 min wait & no joy so hung up. Called back to tell Mrs.Mason still no answer & for a supervisor to call me & 25 mins later i received a call saying "i believe you wanted a quote for motor trade insurance" yes i sure did but not with your company they demostrate poor telephone communication skills & "Sorry about that mate" is not good enough. Previously been with Tradex (5years) but not again as this broker is a time wasting joker. Mr.Mellors (Derbyshire)”
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Posted 7 years ago
“Prompt delivery of documents , please staff ,”
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Posted 7 years ago
“Absolutely disgusting.... i was unable to re-new my traders policy because of them never answering the phone, forced to go elsewhere after it lapsed, now its been a further 2 weeks of no answering, i cant get my no claims bonus off them and the only time i got through was by blagging them into thinking i was a new customer, which they then lied to me and have never got back, i now stand to lose my money and my new policy with another company, its about to be terminated because of Clegg Giffords incompetence!!! YOU IDIOTS NEED TO CONTACT ME AND QUICKLY.....TODAY!!!”
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Posted 7 years ago
“Absolutely disgusting.... i was unable to re-new my traders policy because of them never answering the phone, forced to go elsewhere after it lapsed, now its been a further 2 weeks of no answering, i cant get my no claims bonus off them and the only time i got through was by blagging them into thinking i was a new customer, which they then lied to me and have never got back, i now stand to lose my money and my new policy with another company, its about to be terminated because of Clegg Giffords incompetence!!! YOU IDIOTS NEED TO CONTACT ME AND QUICKLY.....TODAY!!!”
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Posted 7 years ago
“The young lady who dealt with my enquiry was very efficient and polite it took her a couple of minutes to deal with my request Regards Scott Randall”
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Posted 7 years ago
“Great service from people that know the needs of the taxi trade”
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Posted 7 years ago
“Consistently amazing service. Great price on my Taxi insurance renewal. The customer service is what really makes this company stand out.”
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Posted 8 years ago
“I have been a customer of Clegg Gifford for 9 years. I always have full confidence that Shaun Anderson goes out of his way to meet my requirements, he always makes sure that he gets the best deal for me. C&G are a great company and I will be a customer for the foreseeable future as long as they remain competitive.”
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Posted 8 years ago
“no drama and very helpful”
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Posted 8 years ago
“it was great to get cover for our new driver thank you so much Katie u was great help thank you”
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Posted 8 years ago
“I have found the services of Clegg Gifford excellent in all areas. The recent services of Miss Ellis Hodder are second to none. Many thanks to the team.”
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Posted 8 years ago
“Very happy with customers service provided by ellis”
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Posted 8 years ago
“Just put the phone down again, we have called, we have emailed, we have asked for a manager and still no one replies to us. If someone in this company does care could you please call us”
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Posted 8 years ago
“The member of staff I spoke to told me everything I needed to know & was courteous and polite.”
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Posted 8 years ago
“Kathleen Sheehan was very polite and had great customer skills !”
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Posted 8 years ago
“They were able to provide a prompt policy renewal service. The agents are helpful and courteous.”
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Posted 8 years ago
Clegg Gifford is rated 4.5 based on 1,176 reviews