hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,669 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good selection and quick delivery”

Helpful Report

Posted 2 months ago

Dear dakshina, Thank you so much for your lovely review. We’re really happy to hear you’re pleased with the selection and our quick delivery. Hope to welcome you back soon! Kind regards, Team hampers.com

Posted 2 months ago

“Very disappointing that November is considered Christmas Delivery. I am sure it said such in the fine print and every year I have paid extra to select a date but I did not this year. Hindsight is a wonderful thing.”

Helpful Report

Posted 2 months ago

Dear Kristine, I’m really sorry for the experience you’ve had with this delivery. Our Christmas delivery window is 01/12–08/12, and your order was despatched for a 1st December delivery date. You are absolutely right that no Christmas deliveries should have been arriving in November. I can see the carrier delivered your parcel a day early. They may have thought they were exceeding expectations by doing this, but I understand how frustrating it is when it doesn’t line up with what you planned for, and I sincerely apologise. A member of our Customer Care team will also be in touch regarding the case you raised, so we can provide further support. I hope we can resolve this for you, and that your gifts were still very much appreciated. Thank you for choosing us. Kind regards, Nicole (Operations Manager)

Posted 2 months ago

“Ordered on Tuesday (fast 2-day service) to be delivered to friends after a funeral. Didn’t arrive. No communication from the seller or delivery company. It’s now Sunday 1.15pm and still not delivered or even out for delivery. Unreliable service, disappointing for all concerned.”

Helpful Report

Posted 2 months ago

Dear Richard, I’m so sorry for the upset this has caused, especially at such a difficult time. Your order should have been delivered on time, and you should have been kept updated throughout. I’m genuinely sorry this wasn’t the case. This isn’t the level of service we aim to provide, and a member of our team will be in touch shortly to look into what went wrong and put this right for you. Kindest regards, Hampers.com Customer Care Team

Posted 2 months ago

“Good selection of hampers, reasonably priced. Great to be able to choose a delivery day. My friend always tells me how they love opening the hamper to see whats inside, and always pleased”

Helpful Report

Posted 2 months ago

Dear Michelle, Thank you so much for taking the time to leave a review. I’m really glad to hear you’re happy with the selection and the ability to choose a delivery day. It’s lovely to know your friend enjoys opening the hamper too - that’s exactly what we aim for. We appreciate you choosing hampers.com and hope to welcome you again soon. Kindest regards, Nicole (Operations Manager)

Posted 2 months ago

“Good selection of gits at reasonable prices. Easy to order and delivered perfectly Thank you will definitely use these again.”

Helpful Report

Posted 2 months ago

Dear Alan, Thank you so much for your kind review. I am really pleased to hear that you found a good selection of gifts at reasonable prices, and that the ordering and delivery experience went smoothly for you. It means a great deal to us that you would choose to order again. Thank you for choosing Hampers.com. Kindest Regards, Nicole (Operations Manager)

Posted 2 months ago

“TOO MANY EVRI Emails”

Helpful Report

Posted 2 months ago

Dear Paul, I’m really sorry to hear you received an excessive number of update emails from Evri. I understand how this can take away from the smooth experience we aim to provide. Thank you for bringing it to our attention -we will review this with the courier to ensure notifications are more balanced going forward. I hope your gift was warmly received, and thank you for choosing us. Kindest Regards, Nicole (Operations Manager)

Posted 2 months ago

“Really disappointed. The pictures on the website do not resemble what we just received. The hamper basket is nothing like the picture, the cheese on the website is coated in wax and looks lovely, the one that arrived has no wax and is in vacuum packed plastic. Such a disappointment… Glossy pictures but the result was a long way short of what was advertised. Won’t be using this company again.”

Helpful Report

Posted 2 months ago

Dear Dave, Thank you for your feedback. We are very sorry to hear that your hamper did not meet your expectations. Please note that a member of our Customer Care team has been in touch and resolved this matter for you. We sincerely apologise for the disappointment caused and appreciate you bringing this to our attention. Kind regards, Naomi (Customer Care)

Posted 1 month ago

“I would have given 5 stars but evri lost the hamper 🙄🤦‍♂️ However customer services at Hamper.com resolved delivery with dpd without delay.”

Helpful Report

Posted 2 months ago

Dear Lee, Thank you so much for taking the time to leave a review. I’m really sorry your original hamper was lost by Evri - I know how disappointing and annoying that must have been, especially when you were expecting a gift to arrive smoothly. I’m glad our Customer Care team were able to step in quickly and get a replacement out with DPD for you. Thank you for your patience while we sorted it, and for still choosing to leave such a kind review despite the hiccup. Kind regards, Nicole (Operations Manager)

Posted 2 months ago

“Very happy.”

Helpful Report

Posted 2 months ago

Hi Sharon, Thank you for the kind rating. We’re delighted you’re very happy with hampers.com. If there’s anything else we can assist with, please let us know. Kind regards, Team hampers.com

Posted 2 months ago

“Efficient and successful order and delivery.”

Helpful Report

Posted 2 months ago

Hi Olga, Thank you for the kind rating. We’re delighted you found your order and delivery efficient and successful. If there’s anything else we can assist with, please let us know. Kind regards, Team hampers.com

Posted 2 months ago

“Painless from start to finish, thank you for your service.”

Helpful Report

Posted 2 months ago

Hi David, Thank you for the kind rating. We’re delighted you found the process painless from start to finish and are happy with our service. If there’s anything else we can assist with, please let us know. Kind regards, Team hampers.com

Posted 2 months ago

“Hampers.com are always professional, efficient and offer real value for money. It is a company I feel safe with. Thank You.”

Helpful Report

Posted 2 months ago

Hi Carole, Thank you for the kind rating. We’re delighted you find Hampers.com professional, efficient, and provide real value for money. If there’s anything else we can assist with, please let us know. Kind regards, Team hampers.com

Posted 2 months ago

“Amazing! Amazing!”

Helpful Report

Posted 2 months ago

Hi Jessica, Thank you for the kind rating. We’re thrilled you found the hampers amazing. If there’s anything else we can assist with, please let us know. Kind regards, Team hampers.com

Posted 2 months ago

“Prompt delivery and lovely tidy looking box with delectable gifts inside.”

Helpful Report

Posted 2 months ago

Hi Kate, Thank you for the kind rating. We’re delighted the delivery was prompt and the box looked tidy with delectable gifts inside. If there’s anything else we can assist with, please let us know. Kind regards, Team hampers.com

Posted 2 months ago

“Great hamper, arrived speedily, well appreciated”

Helpful Report

Posted 2 months ago

Hi Emily, Thank you for the kind rating. We’re delighted the hamper arrived speedily and was well appreciated. If there’s anything else we can assist with, please let us know. Kind regards, Team hampers.com

Posted 2 months ago

“The hamper/basket is good value and a great Christmas present for close friends. However, the delivery experience has soured the transaction. Evri said they would deliver on Wednesday but didn't. Then no contact until I complained to Hampers.com. When the did deliver my wife asked the Evri courier if the parcel he was carrying was ours and he said no and dumped it outside the communal door on the other side of our block of flats! The photo they sent me showed this so my wife did collect it eventually. Very frustrating and unnecessary.”

Helpful Report

Posted 2 months ago

Dear Mr. Cooke, Thank you for your feedback, and I’m really sorry the delivery experience let you down. I’m glad to hear you found the hamper good value, but I completely understand how the issues with Evri have taken away from the overall experience. You should never have been left without updates after the missed delivery, and the way the parcel was handled on arrival is not acceptable. Your wife shouldn’t have had to chase the courier, and the parcel certainly shouldn’t have been left at a different entrance to your building. I can imagine how frustrating and unnecessary that felt, and I’m truly sorry. A member of our Customer Care team will be in contact with you to support you further and make sure this is properly followed up. Kindest Regards, Nicole (Operations Manager)

Posted 2 months ago

“Lovely just what my wife needed to kick Christmas off!”

Helpful Report

Posted 2 months ago

Hi Danny, Thank you for the kind rating. We're delighted the hamper was lovely and helped kick off Christmas for your wife. If there's anything else we can assist with, please let us know. Kind regards, Team hampers.com

Posted 2 months ago

“Order was placed and was packaged and delivered next day. This was a gift for friends so I didn’t see the hampers but they assured me they were very happy with them.”

Helpful Report

Posted 2 months ago

Hi Vijay, Thank you for the kind rating. We’re glad your order was delivered quickly and that your friends were happy with the hampers. If there’s anything else we can assist with, please let us know. Kind regards, Team hampers.com

Posted 2 months ago

“Gorgeous and elegant”

Helpful Report

Posted 2 months ago

Hi Shanshan, Thank you for the wonderful 5/5 rating. We’re thrilled you find the hampers gorgeous and elegant. If there’s anything else we can assist with, just let us know. Kind regards, Naomi (Customer Care)

Posted 2 months ago

“Great experience from start to finish. Ordering through the website couldn't be easier. Seeing the tracking information is great and know it has delivered is fantastic.”

Helpful Report

Posted 2 months ago

Hi Kieran, Thank you for the wonderful rating. We’re delighted you had a great experience from start to finish and that the ordering process and tracking information met your expectations. If there’s anything else we can assist with, please let us know. Kind regards, Naomi (Customer Care)

Posted 2 months ago

hampers.com is rated 4.8 based on 30,669 reviews