hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,804 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipient of the hamper was not at home when it was delivered. I believe the delivery personnel handed over to a neighbour that we are not aware which neighbour, whom, which unit. It will be good if the delivery could leave a note to inform whom, which unit the hamper was handed over in the absence of the actual recipient.”

Helpful Report

Posted 3 weeks ago

Dear Kim, Thank you for your feedback regarding the delivery experience. We understand how important it is to know where the hamper has been left, especially when the recipient is not home. Your suggestion about leaving a note with details of the handover is very valuable, and we’ll certainly pass it along to our delivery team for consideration. We appreciate your insights and hope to provide a better experience in the future. Warm wishes, Naomi (Customer Care)

Posted 2 weeks ago

“Upset as the message of sympathy I included with the Hamper, was not included! Thankfully I sent a message to say it was on its way”

Helpful Report

Posted 4 weeks ago

Dear Sandra, I’m truly sorry for any upset or confusion this may have caused. I completely understand how important it was for your message of sympathy to be received with the hamper. The gift message is attached to the outer label on the hamper packaging, rather than placed inside, so it should have been visible on delivery. A member of our Customer Care team will be in touch to discuss this in more detail and make sure everything has been received as intended. Thank you for reaching out and giving us the chance to look into this for you. Kindest Regards, Nicole (Operations Manager)

Posted 3 weeks ago

“******************************************* Update: Hampers.com promptly addressed the issue described below by sending a replacement hamper to our chosen residential address at no additional cost. The new hamper arrived three days later, and the recipient was delighted with it. Thank you, Hampers.com! ******************************************* I regret using your hamper service. This order was placed with the best intentions—as a corporate “get well” gift—with the named delivery date selected to ensure timely arrival. Unfortunately, delivery to a hospital—staffed 24 hours—failed on three separate occasions. The reasons given were vague, and the only "proof" uploaded to the tracking site was a blurred image with no discernible details. Despite the failure, we had to follow up ourselves to be refunded the delivery fee. We then learned that the parcel was being returned to your company. This raises two serious concerns: What condition will the package be in upon return? Why must we, the client, now bear the inconvenience of arranging a replacement delivery ourselves? This experience has been extremely disappointing and reflects very poorly on your service.”

Helpful Report

Posted 1 month ago

Dear Tanya, I sincerely apologise for the disappointing experience you’ve had with our service, particularly given the thoughtful intention behind your order. I completely understand how crucial it is for gifts to arrive on time, especially in a hospital setting. The repeated delivery failures you described are unacceptable, and I appreciate you bringing this to our attention. Please rest assured that we take such matters seriously and are looking into the reasons behind the vague delivery updates and the condition of the package upon its return. It's unfortunate that you had to follow up for a refund, and I empathise with the additional inconvenience this has caused you. Your feedback is invaluable to us as we aim to enhance our customer service protocols. Thank you for sharing your concerns, and I hope you might give us another chance to prove our commitment to our customers. A member of our customer care team will get in touch to make things right. Warm regards, Naomi (Customer Care)

Posted 1 month ago

“Loved the photo of the hamper being delivered!”

Helpful Report

Posted 1 month ago

Dear Jane, Thank you for your lovely feedback! We're thrilled that you appreciated the photo of the hamper being delivered. It’s always nice to see those special moments captured. If you have any further thoughts or suggestions, feel free to share! Warm regards, Naomi (Customer Care)

Posted 1 month ago

“First impressions I was not very satisfied with the hamper when I opened the package. The basket is very cheap and easy to break, and the straw got everywhere. I was hoping it would’ve been presented a bit nicer. The items are nice, the person was happy with their gift, but I don’t think it’s value for your money - even on sale.”

Helpful Report

Posted 2 months ago

Dear Emilia, Thank you for sharing your thoughts with us. We’re truly sorry to hear that the presentation of the hamper didn’t meet your expectations. We aim to create a delightful unboxing experience, and we appreciate your feedback regarding the basket and straw. It’s wonderful to know that the recipient enjoyed the items, but we’ll definitely take your comments into account for future improvements. We hope to provide you with a better experience next time! Warm regards, Naomi (Customer Care)

Posted 2 months ago

“It has not been delivered yet???”

Helpful Report

Posted 3 months ago

Dear Lyn, Thank you for your review! We're sorry to hear that your hamper has not been delivered yet. We understand how important timely delivery is and appreciate your patience as we look into the matter. Please rest assured that we are working to resolve this as quickly as possible. Warm regards, Naomi (Customer Care)

Posted 3 months ago

“Lovely products but very overpriced for what was included. Would have expected double the quantity for what it cost”

Helpful Report

Posted 5 months ago

Dear Maria, Thank you for sharing your thoughts. We truly appreciate your feedback and understand your concerns about the quantity in your hamper. Our goal is to provide exceptional products that offer good value, and we’re sorry to hear that we didn’t meet your expectations this time. Your comments are important to us and will help us evaluate our offerings. We hope to have the opportunity to serve you better in the future. Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Sorry i was very dissatisfied with the hamper for the price I paid got a lot of straw and very little chocolate most dissatisfied. I would not recommend you to anyone for your hampers.”

Helpful Report

Posted 5 months ago

Dear Colin, Thank you for taking the time to share your feedback. We're sorry to hear that the hamper did not meet your expectations and that you found the contents lacking. Your satisfaction is very important to us, and we take your comments seriously as we strive to improve our offerings. A member o0f our customer care team will be in touch to discuss further. We truly appreciate your input and hope you might consider giving us another chance in the future. Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Have been using Hampers.com for years. Tried named day delivery for once - got there a day later :-(”

Helpful Report

Posted 6 months ago

Dear Paul, Thank you for your feedback! We’re glad to hear that you’ve been a loyal customer for years. However, we sincerely apologize for the delivery issue you experienced with the named day service. We understand how important it is for gifts to arrive on time, and we appreciate your comments as they help us improve our processes. A member of our customer care team will be in touch to discuss further with you. We hope to have the opportunity to serve you better in the future! Best wishes, Naomi (Customer Care)

Posted 6 months ago

“I haven’t heard from my friend yet but I imagine the contents were fine. It’s becoming more expensive to send less but again, that is the reality atm. My only complaint is that I requested the delivery for the 29th of April and the hamper was delivered on the 27th of April, thus spoiling the surprise.”

Helpful Report

Posted 6 months ago

Dear Vanessa, Thank you for your honest 3-star review! We’re glad to hear that you believe the contents of the hamper were fine, but we sincerely apologize for the early delivery which disrupted the surprise you had planned. We understand how important these moments are and appreciate your feedback on the pricing as well. Your comments help us improve our service, and we hope to provide a better experience for you in the future! Warm wishes, Naomi (Customer Care)

Posted 6 months ago

“Thank you for delivering the hamper I ordered. However I paid for Su day delivery and it was not delivered on a Sunday which was disappointing.”

Helpful Report

Posted 7 months ago

Dear Alexandra, Thank you for your review. We truly appreciate your feedback and are glad to hear that the hamper was delivered. However, we apologize for the disappointment regarding the Sunday delivery. We understand how important timely delivery is for special occasions and value your input on this. Your experience matters to us, a member of our customer care team will reach out to help resolve this for you. Thank you for reaching out, and we hope to serve you better in the future! Warm regards, Naomi (Customer Care)

Posted 7 months ago

“Quick and easy to order, nice cakes but considering I ordered on Monday for Mother’s Day the scones best before date is Friday and clotted cream is Tuesday - I find this disappointing”

Helpful Report

Posted 7 months ago

Dear DC, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the ordering process quick and easy, and that you enjoyed the cakes. However, I sincerely apologise for the disappointment regarding the best before dates on the scones and clotted cream. We understand how important freshness is, especially for a special occasion like Mother's Day. Your comments are valuable to us, and we will certainly review our practices to ensure a better experience in the future. We appreciate your understanding and hope you might give us another try down the line. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“To small not value for money”

Helpful Report

Posted 8 months ago

Dear Maurice, Thank you for your review and for sharing your thoughts with us. We’re sorry to hear that you found the hamper too small and not great value for money. We strive to offer a range of products to suit different preferences and budgets, and your feedback is essential for us to continue improving our selection. We appreciate your input, and we hope you consider giving us another chance in the future. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“Your hamper was OK, but sent back to me instead of the person I gave you a name and address for, which was meant to be my son for his Birthday, so because of your incompetence he did not get his birthday treat. As you can guess I will not be using your company again and will let other people know about it. Regards Margaret Wilson.........”

Helpful Report

Posted 8 months ago

Dear Margaret, Thank you for your feedback, and I sincerely apologize for the inconvenience caused by the delivery issue. We understand how important it is for special occasions, like your son's birthday, to go smoothly. I can assure you that this is not the standard we aim to uphold. Your comments will be taken into account as we continually work to improve our services. We hope you might consider giving us another chance in the future, a member of our customer care team will be in touch to discuss further with you. Warm regards, Naomi (Customer Care)

Posted 8 months ago

“Recieved two hampers on time. The cheaper chocolate one was excellent, products as expected. The expensive Luxury Alcohol Free hamper had four different items. Elderflower Presse > Ginger mixer. Oyster, Chilli & Lemon Yorkshire Crisp Tin > Bag of Sea Salt you can buy in any supermarket. Hazelnut & Orange Chocolate > Plain Dark Chocolate. Nice looking Mini Breadbites > cheap looking different bread bites. All of the alternatives looked cheaper and were unwelcome. Wife was unhappy with her birthday present. Won't be using hampers.com again.”

Helpful Report

Posted 9 months ago

Dear Michael, Thank you for your review! We're glad to hear that the cheaper chocolate hamper met your expectations and was delivered on time. However, we sincerely apologise for the discrepancies you experienced with the Luxury Alcohol Free hamper. We understand how disappointing it must be when a gift doesn't align with your expectations, especially for a special occasion. Your feedback is greatly appreciated, and we'll take your comments on board as we continuously strive to enhance the quality of our hampers. A member of our customer care team will reach out to you to discuss further. We hope you'll consider giving us another chance in the future. Warm regards, Naomi (Customer Care)

Posted 9 months ago

“My friend delighted with gift. But message was not put in hamper. Fortunately I had told his wife to expect it.”

Helpful Report

Posted 9 months ago

Dear Gladys, Thank you for your review! We're thrilled to hear that your friend delighted in the gift. However, we apologise for the oversight regarding the missing message in the hamper. We understand how important it is to add a personal touch to your gifts. Your feedback is invaluable, and we'll address this issue to ensure that it doesn't happen again. A member of our customer care team will be in touch to discuss this further with you, and we hope to serve you better in the future! Warm regards, Naomi (Customer Care)

Posted 9 months ago

“Delivery of hamper was slow”

Helpful Report

Posted 10 months ago

Dear Marilyn, Thank you for your 3-star review! We appreciate your feedback regarding the delivery time of your hamper. We strive to ensure all deliveries are timely, and I'm sorry to hear we didn't meet your expectations this time. Your concerns are important to us, and we'll be looking into ways to improve our delivery process. A member of our customer service team will be in touch to discuss further with you. We hope to provide you with a more seamless experience in the future! Warm regards, Naomi (Customer Care)

Posted 10 months ago

“We ordered a hamper but it was not delivered on time, it may have been the couriers fault but not recieving any updates or tracking information led to a lot of stress. It was finally delivered but trying to contact Hampers.Com was not easy.”

Helpful Report

Posted 10 months ago

Dear Valued Customer, Thank you for your 3-star review! We truly appreciate your feedback regarding the delivery experience. I'm sorry to hear about the delays and the lack of updates; we understand how stressful that can be. We're continuously working to improve our communication and delivery processes, and your comments will be taken into consideration as we strive to do better. A member of our customer service team is also looking into your concerns and will reach out to you to discuss further. Thank you for your understanding, and we hope to serve you with a more positive experience in the future! Warm regards, Naomi (Customer Care)

Posted 10 months ago

“The product was good but delivered early! Arrived before Xmas but was supposed to arrive December 31 as a birthday present.”

Helpful Report

Posted 10 months ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us! We’re glad to hear that you found the product good. However, I sincerely apologise for the early delivery. We understand how important it is for gifts to arrive on the intended date, especially for special occasions. We appreciate your understanding and hope the hamper still brought some joy to your celebrations. A member of our customer care team will be in touch to discuss further. We look forward to serving you again! Warm regards, Naomi (Customer Care)

Posted 10 months ago

“I use hampers.com for all of my family birthdays as I live in NZ and my family are all in Scotland. I have never had an issue before but on this occasion i requested it be delivered on a certain date (which I paid extra) for and it was delivered 2 days early. Not a massive issue but the first time this has happened to me with this service. Normally I would give 5 stars.”

Helpful Report

Posted 10 months ago

Dear Natalie, Thank you for your review! We truly appreciate your loyalty and are glad to hear you’ve relied on us for your family celebrations. However, we sincerely apologize for the mix-up with the delivery date this time. It’s important to us that we meet your expectations, and we understand how timely delivery is crucial, especially when it comes to special occasions. Your feedback is invaluable, and we’ll be looking into this to prevent it from happening again. A member of our customer care team will be in touch to discuss this further. Warm regards, Naomi (Customer Care)

Posted 10 months ago

hampers.com is rated 4.8 based on 29,804 reviews