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hampers.com Reviews

4.8 Rating 27,166 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,166 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely hamper and the presentation looked great. Only downside is that the delivery company used left the food hamper on the floor outside the home address of the person gifted. Hopefully the recipient still considers it edible....”

Posted 2 weeks ago

Dear valued customer, Thank you so much for taking the time to share your feedback and experience with hampers.com! We truly value your thoughts and suggestions. We're thrilled to hear that you found our service to be prompt and efficient – that's exactly what we aim for! Delivering happiness to our customers is our top priority, and we're glad that you noticed our efforts in making your experience a positive one. We apologise if the delivery service you received didn't fully meet your expectations. We constantly strive to improve our service and appreciate your valuable input. If there's anything specific you'd like us to address regarding the hamper, please don't hesitate to let us know. We're more than willing to assist you and find a satisfactory solution. Should you have any other questions or require further assistance, please feel free to reach out to our customer support team. We're here to help and ensure your future experiences with us are exceptional. Thank you again for your review and for choosing hampers.com! Warm regards, Gemma (customer care)

Posted 2 weeks ago

“The gift i brought was for another organisation, i was a bit dissopointed that they couldnt recieve it in a basket form instead of it being boxed up. Also the presentaion dosent look how it is betrayed on the website. The postage packaging should be thought out a lot more, to look more professinal. However, the contents inside the hamper was very well recieved.”

Posted 1 month ago

Dear Valued Customer, Thank you for sharing your feedback about your recent experience with our product. I am sorry to hear that the gift did not meet your expectations. We always strive to make our customers happy, and it is disappointing to hear that we have fallen short in this instance. Please accept my sincerest apologies for any inconvenience or disappointment caused. We put a lot of effort into ensuring that our product descriptions are clear and concise so that our customers can better understand what to expect when they purchase from us. I'm sorry if this was not the case for you. However, I am delighted to read that the hamper was well received. I value your feedback and would love to discuss it with you further. I will reach out to you personally to chat about any further concerns you might have. Thank you for choosing us. Your custom is greatly appreciated, and we hope to have the pleasure of welcoming you back. Warmest regards, Nicole (Customer Care Manager)

Posted 1 month ago

“The hamper as a whole was good value for money but the quality of the popcorn was really a letdown. The popcorn was very soft which makes me think it’s a bit stale.”

Posted 1 month ago

Dear Carl, I want to personally thank you for taking the time to share your feedback with us regarding your experience with hampers.com. I am sorry to hear that the quality of the popcorn in your hamper did not meet your expectations. We understand the disappointment this can cause and I apologise for any inconvenience this may have caused you. I have notified our warehouse to ensure that a similar issue does not occur again. We are committed to continuously improving and providing the best possible experience for our customers. As a token of our appreciation for your loyalty, I have sent you a replacement hamper. I hope this will demonstrate how much we value your patronage and our commitment to your satisfaction. Thank you for choosing hampers.com. We appreciate your custom and look forward to the opportunity to serve you better in the future. Kindest Regards, Nicole (Customer Care Manager)

Posted 1 month ago

“My delivery day was changed without any information”

Posted 2 months ago

Dear M Wasilewski, I am Nicole, the Customer Care Manager at Hampers.com. As a company, we always strive to provide our valued customers with the best possible experience. I apologise for the inconvenience caused and can assure you your delivery date was not changed. Our business doesn't operate on Sundays, which means any orders with a Monday delivery date are collected by the couriers on Saturday. Although we do specify Monday delivery, the drivers may attempt to deliver the package on Sunday if they happen to be in the same area. While their intentions are good and they are trying to be efficient, I understand it can be frustrating for your thoughtful gift to be delivered earlier than expected and for this, I apologise. I hope that this incident does not deter you from shopping with Hampers.com in the future and I look forward to hearing from you soon. Kindest Regards, Nicole (Customer Care Manager)

Posted 2 months ago

“Less stress full experence.”

Posted 3 months ago

Dear Pam, Thank you for your review, we appreciate all feedback. We are sorry you found ordering to be stressful. I can see you have been in touch regarding thinking your order had been cancelled, please be assured we have responded to say that your order has not been cancelled and your hamper has been delivered. Please do get back in touch should you need any further advice or to raise an issue with delivery. We are happy to help! Kind regards, Gemma (Customer care)

Posted 3 months ago

“Got charged the same delivery fee twice when identical hampers were going to the same address at the same time - would have expected a discounted fee as opposed to the same cost as sending to two different addresses. Also I picked a specific date knowing recipients would be in, but delivery was attempted in advance, concerning me that there was an issue/delivery driver got the wrong date. Not the best experience”

Posted 3 months ago

My name is Nicole, the Customer Care Manager at hampers.com, and I would like to apologise for the delivery experience you had. As a company, our goal is to provide exceptional experiences to our customers, and we are sorry that we have fallen short this time. Regarding being charged twice for two hampers delivered to the same address. Please note that we are charged per hamper by our carriers, not per order. However, we always try to keep our delivery costs as low as possible and do not include a mark-up on top of our carrier costs we also offer a standard free delivery option for orders over £50.00. Regarding the delay in delivery, I deeply apologise for the internal error that caused the delay. It was not acceptable, and we have fixed the issue to prevent it from happening again in the future. I have also sent you an email to discuss your review in more detail. Please feel free to reach out to me at any time. I look forward to speaking with you. Kindest Regards Nicole (Customer Care Manager)

Posted 3 months ago

“No more. 2 days late as well.Too late for party!”

Posted 3 months ago

Dear Christine, Sorry to hear about this. I have had a look at your order and can see it was delivered on the 29th as requested If this is not the case, please reach out to us at help@hampers.com and we can assist further. Kind regards Hannah Customer care

Posted 3 months ago

“Although the Hampers looked good, there was a crack on a jar or cheese, only evident when it was removed by the recipient. I tried using the chat service to report it, only to be either given a 10% discount on next order and told it was a perishable item and a replacement couldn't be sent out. But it was sent by courier anyway. Not particularly helpful and left with inedible Stilton. The mind boggles.”

Posted 3 months ago

Hello, Thank you so much for your review and feedback, we welcome all feedback and take comments seriously. I am very sorry to hear that your jar of Stilton arrived damaged. An agent will be in touch to discuss this further with you and to resolve this matter for you. Thank you for bringing this to our attention, we hope we can turn your negative experience, into a positive one. Kind regards, Gemma (Customer care)

Posted 3 months ago

“Contents ok but one hamper was delivered a week too soon. It was meant to be a birthday present but arrived for Christmas.”

Posted 4 months ago

“Difficult to give anything higher as I'm only ordering from the USA to be delivered within the Uk to my family ...communication and updates are good... cannot speak to the items and their quality, as I'm not physically present to assess them. Thank you .”

Posted 4 months ago

“Easy to order but delivered a day earlier than scheduled.”

Posted 4 months ago

“Good delivery service Over priced by £5 for the content”

Posted 4 months ago

“Delivery updates were all incorrect and came through all in one go late at night”

Posted 4 months ago

“Service is very prompt but couple of points. Firstly, when perishables are in the box this should be stated on the outside so the recipient knows to open . Secondly, for the cost they could be better presented rather than just all thrown in the box . Maybe a bit of decoration ?”

Posted 4 months ago

“Not worth the money Was dispatched very quickly”

Posted 4 months ago

“Thought it would have a lid on the basket”

Posted 4 months ago

Dear Derek, Thank you for sharing your review with us. I am sorry to hear that the hamper didn't meet your expectations. Please know that we strive to provide quality products and exceptional customer service, and we are disappointed to learn that we fell short of your expectations. We do display all the hamper contents, as well as an image of the hamper, in the description of the content. We appreciate your feedback and will consider it as we continue to improve our products and services. We hope that the contents of the hamper were still enjoyed. We value your business and hope that you will give us another chance to exceed your expectations in the future. Thank you for choosing Hampers.com. Kindest Regards, Nicole (Customer Care Manager)

Posted 4 months ago

“As I don't know the family got the hamper, it was delivered quickly and for that I will say that was excellent”

Posted 4 months ago

“Prompt service though the postage charge is high and when spending over £30 it should be free.”

Posted 4 months ago

Dear Dave, I want to personally thank you for sharing your review with us. Your feedback means a lot to us, and I'm sorry to hear that you were not satisfied with our shipping costs. We always aim to keep our shipping costs as affordable as possible, but as we use third-party carriers, we have to rely on their rates. Which we don't mark up or make any additional profits by. However, we regularly offer special promotions on our website to ensure that our hampers are affordable. Please know that we appreciate your business, and we take your feedback seriously. We want to assure you that we will do everything we can to improve our services. Thank you for choosing Hampers.com, and please feel free to reach out to us if you have any further concerns. Kindest Regards Nicole (Customer Care Manager)

Posted 4 months ago

“Prompt delivery, everything in order ths only shame was that the personalised message wasn’t included.”

Posted 4 months ago

Dear David, Thank you for your review and I'm glad to know the hamper was greatly received. As a company, we aim to provide exceptional service to our customers at all times, and I am sorry that we fell short on this occasion. One of the Customer Care team will be reaching out to you to investigate this further. Once again, please accept my sincerest apologies. Kindest Regards, Nicole (Customer Care Manager)

Posted 4 months ago

“i ordered two hampers each at £220 and additional named day delivery for today 11th Dec. The recipients were advised that a delivery was due on Monday. Both parcels were sent out for delivery yesterday, 10th December. One was successful by chance the other failed and was redelivered today. Both parties were very happy with the hampers.”

Posted 4 months ago

Dear Adrian, I want to thank you for taking the time to leave a review. We always strive to provide exceptional service to our customers. Sometimes, our couriers are in the area and may be able to deliver earlier than expected. They consider this an upgraded delivery since technically they are delivering on a Sunday, which would cost more. We understand that an early delivery may not always be ideal for everyone, and we apologise that one of your orders resulted in a failed delivery on this occassion. We are glad to hear that both you and the recipients were happy with the hampers. We wish you and your loved ones a Merry Christmas 🎄🎅 Kindest regards, Nicole (Customer Care Manager)

Posted 4 months ago

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hampers.com is rated 4.8 based on 27,166 reviews