hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,561 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has not been delivered yet???”

Helpful Report

Posted 1 week ago

Dear Lyn, Thank you for your review! We're sorry to hear that your hamper has not been delivered yet. We understand how important timely delivery is and appreciate your patience as we look into the matter. Please rest assured that we are working to resolve this as quickly as possible. Warm regards, Naomi (Customer Care)

Posted 1 week ago

“Lovely products but very overpriced for what was included. Would have expected double the quantity for what it cost”

Helpful Report

Posted 2 months ago

Dear Maria, Thank you for sharing your thoughts. We truly appreciate your feedback and understand your concerns about the quantity in your hamper. Our goal is to provide exceptional products that offer good value, and we’re sorry to hear that we didn’t meet your expectations this time. Your comments are important to us and will help us evaluate our offerings. We hope to have the opportunity to serve you better in the future. Warm regards, Naomi (Customer Care)

Posted 2 months ago

“Sorry i was very dissatisfied with the hamper for the price I paid got a lot of straw and very little chocolate most dissatisfied. I would not recommend you to anyone for your hampers.”

Helpful Report

Posted 2 months ago

Dear Colin, Thank you for taking the time to share your feedback. We're sorry to hear that the hamper did not meet your expectations and that you found the contents lacking. Your satisfaction is very important to us, and we take your comments seriously as we strive to improve our offerings. A member o0f our customer care team will be in touch to discuss further. We truly appreciate your input and hope you might consider giving us another chance in the future. Warm regards, Naomi (Customer Care)

Posted 2 months ago

“Have been using Hampers.com for years. Tried named day delivery for once - got there a day later :-(”

Helpful Report

Posted 3 months ago

Dear Paul, Thank you for your feedback! We’re glad to hear that you’ve been a loyal customer for years. However, we sincerely apologize for the delivery issue you experienced with the named day service. We understand how important it is for gifts to arrive on time, and we appreciate your comments as they help us improve our processes. A member of our customer care team will be in touch to discuss further with you. We hope to have the opportunity to serve you better in the future! Best wishes, Naomi (Customer Care)

Posted 3 months ago

“I haven’t heard from my friend yet but I imagine the contents were fine. It’s becoming more expensive to send less but again, that is the reality atm. My only complaint is that I requested the delivery for the 29th of April and the hamper was delivered on the 27th of April, thus spoiling the surprise.”

Helpful Report

Posted 3 months ago

Dear Vanessa, Thank you for your honest 3-star review! We’re glad to hear that you believe the contents of the hamper were fine, but we sincerely apologize for the early delivery which disrupted the surprise you had planned. We understand how important these moments are and appreciate your feedback on the pricing as well. Your comments help us improve our service, and we hope to provide a better experience for you in the future! Warm wishes, Naomi (Customer Care)

Posted 3 months ago

“Thank you for delivering the hamper I ordered. However I paid for Su day delivery and it was not delivered on a Sunday which was disappointing.”

Helpful Report

Posted 4 months ago

Dear Alexandra, Thank you for your review. We truly appreciate your feedback and are glad to hear that the hamper was delivered. However, we apologize for the disappointment regarding the Sunday delivery. We understand how important timely delivery is for special occasions and value your input on this. Your experience matters to us, a member of our customer care team will reach out to help resolve this for you. Thank you for reaching out, and we hope to serve you better in the future! Warm regards, Naomi (Customer Care)

Posted 4 months ago

“Quick and easy to order, nice cakes but considering I ordered on Monday for Mother’s Day the scones best before date is Friday and clotted cream is Tuesday - I find this disappointing”

Helpful Report

Posted 4 months ago

Dear DC, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the ordering process quick and easy, and that you enjoyed the cakes. However, I sincerely apologise for the disappointment regarding the best before dates on the scones and clotted cream. We understand how important freshness is, especially for a special occasion like Mother's Day. Your comments are valuable to us, and we will certainly review our practices to ensure a better experience in the future. We appreciate your understanding and hope you might give us another try down the line. Warm regards, Naomi (Customer Care)

Posted 4 months ago

“To small not value for money”

Helpful Report

Posted 5 months ago

Dear Maurice, Thank you for your review and for sharing your thoughts with us. We’re sorry to hear that you found the hamper too small and not great value for money. We strive to offer a range of products to suit different preferences and budgets, and your feedback is essential for us to continue improving our selection. We appreciate your input, and we hope you consider giving us another chance in the future. Warm regards, Naomi (Customer Care)

Posted 4 months ago

“Your hamper was OK, but sent back to me instead of the person I gave you a name and address for, which was meant to be my son for his Birthday, so because of your incompetence he did not get his birthday treat. As you can guess I will not be using your company again and will let other people know about it. Regards Margaret Wilson.........”

Helpful Report

Posted 5 months ago

Dear Margaret, Thank you for your feedback, and I sincerely apologize for the inconvenience caused by the delivery issue. We understand how important it is for special occasions, like your son's birthday, to go smoothly. I can assure you that this is not the standard we aim to uphold. Your comments will be taken into account as we continually work to improve our services. We hope you might consider giving us another chance in the future, a member of our customer care team will be in touch to discuss further with you. Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Recieved two hampers on time. The cheaper chocolate one was excellent, products as expected. The expensive Luxury Alcohol Free hamper had four different items. Elderflower Presse > Ginger mixer. Oyster, Chilli & Lemon Yorkshire Crisp Tin > Bag of Sea Salt you can buy in any supermarket. Hazelnut & Orange Chocolate > Plain Dark Chocolate. Nice looking Mini Breadbites > cheap looking different bread bites. All of the alternatives looked cheaper and were unwelcome. Wife was unhappy with her birthday present. Won't be using hampers.com again.”

Helpful Report

Posted 6 months ago

Dear Michael, Thank you for your review! We're glad to hear that the cheaper chocolate hamper met your expectations and was delivered on time. However, we sincerely apologise for the discrepancies you experienced with the Luxury Alcohol Free hamper. We understand how disappointing it must be when a gift doesn't align with your expectations, especially for a special occasion. Your feedback is greatly appreciated, and we'll take your comments on board as we continuously strive to enhance the quality of our hampers. A member of our customer care team will reach out to you to discuss further. We hope you'll consider giving us another chance in the future. Warm regards, Naomi (Customer Care)

Posted 6 months ago

“My friend delighted with gift. But message was not put in hamper. Fortunately I had told his wife to expect it.”

Helpful Report

Posted 6 months ago

Dear Gladys, Thank you for your review! We're thrilled to hear that your friend delighted in the gift. However, we apologise for the oversight regarding the missing message in the hamper. We understand how important it is to add a personal touch to your gifts. Your feedback is invaluable, and we'll address this issue to ensure that it doesn't happen again. A member of our customer care team will be in touch to discuss this further with you, and we hope to serve you better in the future! Warm regards, Naomi (Customer Care)

Posted 6 months ago

“Delivery of hamper was slow”

Helpful Report

Posted 7 months ago

Dear Marilyn, Thank you for your 3-star review! We appreciate your feedback regarding the delivery time of your hamper. We strive to ensure all deliveries are timely, and I'm sorry to hear we didn't meet your expectations this time. Your concerns are important to us, and we'll be looking into ways to improve our delivery process. A member of our customer service team will be in touch to discuss further with you. We hope to provide you with a more seamless experience in the future! Warm regards, Naomi (Customer Care)

Posted 7 months ago

“We ordered a hamper but it was not delivered on time, it may have been the couriers fault but not recieving any updates or tracking information led to a lot of stress. It was finally delivered but trying to contact Hampers.Com was not easy.”

Helpful Report

Posted 7 months ago

Dear Valued Customer, Thank you for your 3-star review! We truly appreciate your feedback regarding the delivery experience. I'm sorry to hear about the delays and the lack of updates; we understand how stressful that can be. We're continuously working to improve our communication and delivery processes, and your comments will be taken into consideration as we strive to do better. A member of our customer service team is also looking into your concerns and will reach out to you to discuss further. Thank you for your understanding, and we hope to serve you with a more positive experience in the future! Warm regards, Naomi (Customer Care)

Posted 7 months ago

“The product was good but delivered early! Arrived before Xmas but was supposed to arrive December 31 as a birthday present.”

Helpful Report

Posted 7 months ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us! We’re glad to hear that you found the product good. However, I sincerely apologise for the early delivery. We understand how important it is for gifts to arrive on the intended date, especially for special occasions. We appreciate your understanding and hope the hamper still brought some joy to your celebrations. A member of our customer care team will be in touch to discuss further. We look forward to serving you again! Warm regards, Naomi (Customer Care)

Posted 7 months ago

“I use hampers.com for all of my family birthdays as I live in NZ and my family are all in Scotland. I have never had an issue before but on this occasion i requested it be delivered on a certain date (which I paid extra) for and it was delivered 2 days early. Not a massive issue but the first time this has happened to me with this service. Normally I would give 5 stars.”

Helpful Report

Posted 7 months ago

Dear Natalie, Thank you for your review! We truly appreciate your loyalty and are glad to hear you’ve relied on us for your family celebrations. However, we sincerely apologize for the mix-up with the delivery date this time. It’s important to us that we meet your expectations, and we understand how timely delivery is crucial, especially when it comes to special occasions. Your feedback is invaluable, and we’ll be looking into this to prevent it from happening again. A member of our customer care team will be in touch to discuss this further. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“Number of items could have been more to price paid.”

Helpful Report

Posted 7 months ago

Dear Mary, Thank you for your review! We appreciate your feedback regarding the number of items in your hamper, and we understand that value for money is important to our customers. Your insights help us improve our offerings, and we’re always looking for ways to enhance our product selection. We hope to have the pleasure of welcoming you again soon. Warm regards, Nicole (Customer Care Manager)

Posted 7 months ago

“Great items but the hamper, doesn’t actually come in a hamper. It comes in a drawstring bag! I had to buy a wicker hamper separately to put everything in so it could be presented nicely as a hamper. Name of the website is a bit deceiving!”

Helpful Report

Posted 7 months ago

Dear Kaz, Thank you for taking the time to share your thoughts with us. We’re glad to hear you enjoyed the items in the hamper. However, we genuinely apologize for the confusion regarding the packaging. We understand that the presentation is key for a perfect gifting experience, and we appreciate your feedback regarding the drawstring bag. Your input is invaluable, and we will certainly take it into consideration as we continue to improve our offerings. We hope you'll give us another chance in the future, as we're committed to providing a delightful experience for our customers. Warm regards, Nicole (Customer Care Manager)

Posted 7 months ago

“I wasn’t impressed with the notification , I was looking out for the delivery all day and got home and delivered ( Xmas present ) and they 7 hours later told out for delivery and a day later said been delivered”

Helpful Report

Posted 7 months ago

Dear Andy, Thank you for your feedback regarding your recent experience with our delivery notifications. I apologise for the inconvenience caused by the delay in the updates about your hamper. It's understandable to be on alert for a package, especially when it’s a special gift. We aim to provide timely information, and I'm sorry we fell short this time. I appreciate you bringing this to our attention, as it helps us improve our communication moving forward. A member of our customer care team will be in touch to discuss further. Your insights are invaluable to us. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“Hamper was great. Issue was delivery driver dumped the package at the wrong location. Rather than going to the house left the parcel outside a random set of stables not linked to the property so we're lucky to receive the hamper”

Helpful Report

Posted 8 months ago

Dear Neil, Thank you for your 3-star review! We’re pleased to hear that you enjoyed the hamper. However, we’re truly sorry to learn about the delivery mishap and understand how concerning it must have been to find it at the wrong location. Your feedback is crucial to us, and we will certainly address this with our delivery team to ensure better handling in the future. We appreciate your understanding and hope to have the chance to make your next experience a better one! Warm regards, Naomi (Customer Care)

Posted 8 months ago

“I've always rated the hampers but despite choosing a specific date ( and the recipient staying in) the hamper was actually delivered a day later which was disappointing”

Helpful Report

Posted 8 months ago

Dear Tara, Thank you for taking the time to share your experience with us. I'm sorry to hear that your hamper was delivered a day later than scheduled, especially since the recipient was home and ready to receive it. We understand how important timely delivery is for special occasions, and I apologise for any disappointment this caused. Your feedback is valuable, and we will address this matter with our delivery team to improve our service in the future. A member of our customer care team will reach out to you to discuss further. Warm regards, Naomi (Customer Care)

Posted 8 months ago

hampers.com is rated 4.8 based on 29,561 reviews