hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,804 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered hamper for my friends 40th birthday paid £5.99 to be delivered on 30th October still waiting for it to arrive i am really annoyed.”

Helpful Report

Posted 3 weeks ago

Dear Christine, I completely understand your frustration regarding the delay in your hamper delivery, especially for such a significant occasion. We strive to provide timely service, and I’m genuinely sorry that we fell short in this instance. Rest assured, our Customer Care team is looking into this situation and will reach out to you with an update. We appreciate your patience and feedback as we work to resolve this for you. Warm regards, Naomi (Customer Care)

Posted 3 weeks ago

“It says it was delivered but my friend has not received it as original delivery time changed with short notice and she was out. How do I follow this up? Would it have been left on the doorstep? Please can I have a follow up contact to check what has happened to the parcel?”

Helpful Report

Posted 3 weeks ago

Dear Fi Barton, We’re truly sorry for the worry and frustration this has caused. We completely understand how disappointing it is when a gift doesn’t arrive as expected. A member of our Customer Care team is in touch with you now to investigate and confirm the status of your delivery. Although the tracking information indicates it has been delivered, it may still be in a safe location. We’ll make sure this is resolved as quickly as possible. Kindest regards, The Customer Care Team

Posted 3 weeks ago

“Shocking bad.... poorly presented ...no clear wrapping over front to protect items.... crisps completely flattened. I've had to redress it myself. Don't waste your money. Not worth it”

Helpful Report

Posted 4 weeks ago

Dear Donna Scott, I’m so sorry to hear about your experience. This isn’t the level of quality or care we ever want our customers to receive, and I completely understand how disappointing this must have been. I can see that a member of our Customer Care team will be in touch promptly to look into this for you, and we truly hope you’ll allow us to make things right. Thank you for bringing it to our attention. Kindest Regards, Nicole (Operations Manager)

Posted 3 weeks ago

“Order no: SY3568640 - We paid EXTRA for this hamper to be deilvered on 22nd OCTOBER 2025. It has still NOT DELIVERED to the recipient !!!!! Today is the 25th October 2025 - 3 days past. WHERE IS OUR HAMPER !!! - AND THERE IS ZERO CUSTOMER SERVICE !!!!! WE NEED A REFUND.”

Helpful Report

Posted 4 weeks ago

Dear Ravin, I sincerely apologise for the distress caused by the failure to deliver your hamper on the requested date. I understand how important this order was to you, and it's unacceptable that it has not reached the recipient as promised. I appreciate you reaching out about the lack of customer service support. A member of our customer service has now resolved the issue for you has been in contact with you to advise further. Thank you for your feedback, and we hope to have the chance to rectify this situation for you soon. Warm regards, Naomi (Customer Care)

Posted 4 weeks ago

“I would NEVER EVER recommend this business for ordering a hamper. I tried to send a sympathy hamper to a family in the UK, I placed the order from Canada. I tried to change the recipient address shortly after I placed the order (same day). I was told they dispatched the order and the address could not be changed. I tried for three days to get this sorted BEFORE the day of the service. I got back instructions to make a change, but had no idea what they were describing (change address on inflight options) - what, we're in a plane???? I did NOT choose a neighbouring location because the website said they would try three times to make the delivery. I could not see why they could not deliver it to the church as requested (1 minute away from the original recipient address). Funeral service was yesterday, the family did not receive the hampers, and they do not know the name of the business they were allegedly left with!! PERFECT!!! Family members are departing today to return from where they came, what's the point now save they know I sent something. NIGHTMARE! They could have and should have conveyed the options and made a call to their delivery company to amend the delivery address OR suggested I change the mode of delivery (I would have paid for the option to upgrade delivery if I knew it would get there when I wanted).”

Helpful Report

Posted 1 month ago

Dear Wendy, I’m truly sorry for the stress and upset caused by your experience, especially given the sensitive reason for your order. I completely understand how important it was that your sympathy hamper arrived on time and in the right place. Unfortunately, by the time your request came through, the order had already been dispatched, which meant we weren’t able to amend the address. However, our team did everything they could to make sure the hamper still reached the recipients. As the business was closed, they contacted a neighbouring business and kindly arranged for them to take it in to avoid it being returned to sender. I know you’ve been in touch with our team throughout, and they also contacted you this morning to confirm that the recipient has now received the hamper as well as a further apology and hopeful resolution. I’m so sorry for the inconvenience and frustration this caused, and I truly appreciate you taking the time to share your feedback. We’ve reviewed this case carefully to see how we can improve communication and support for future customers. We do hope you’ll consider giving us another chance in the future, and if there’s anything else we can do to help, please don’t hesitate to let us know. Kindest regards, Nicole (Operations Manager)

Posted 1 month ago

“Hopless and not deliveres as I asked for 2 weeks before with a specific day !!!the deliveri should have been done.”

Helpful Report

Posted 1 month ago

Dear Pia, I’m really sorry for the delay with your order and the frustration this has caused. This is not the level of service we aim to provide, and we’re truly sorry for the inconvenience. I can see you’ve already been in touch with our Customer Care team, and a replacement is due to be delivered tomorrow. As a further apology, a partial refund has also been offered. Thank you for your patience while we get this resolved. Kind regards, Nicole (Operations Manager)

Posted 1 month ago

“Delivery time was the worst of any major online retailers, will never shop here or recommend to anyone.”

Helpful Report

Posted 1 month ago

Dear Anil, Please accept our apologies for the issues you experienced with your delivery. Upon review, we can see that a delivery attempt was made on the date chosen. A member of our customer care team has contacted you to discuss this further and assist in resolving the matter. Your feedback is invaluable as we continue to improve our processes and delivery standards. Warm regards, Naomi (Customer Care)

Posted 1 month ago

“Promised delivery on time and still not delivered. No communication about when. A very bad experience unfortunately”

Helpful Report

Posted 1 month ago

Dear Sanjay, We are truly sorry to hear about your experience with the delivery of your order. We understand how disappointing it can be when expectations are not met and communication falls short. Your feedback is important to us, and we are actively reviewing our processes to ensure better service in the future. Thank you for bringing this to our attention. A member of our customer care team will be reaching out to you soon to assist further. Warm regards, Naomi (Customer Care)

Posted 1 month ago

“It was delivered to the wrong number 11 when it was supposed to be delivered to number 10 Beardell Street London. SE19 1TP T04RUA0014090555”

Helpful Report

Posted 1 month ago

Dear Fiona, We are very sorry to learn that your order was delivered to the wrong address. This is certainly not the level of service we strive to provide. We understand how frustrating this situation must be for you, and we appreciate you bringing it to our attention. Your feedback is crucial, and we will work to ensure that our delivery processes improve. Our customer care team will reach out to you shortly to assist with this issue. We truly hope to regain your trust in our services. Warm regards, Naomi (Customer Care)

Posted 1 month ago

“Order was placed last Sunday and the parcel has not yet arrived, despite the predicted date being Wednesday 17 September latest. This is a real let down as this was a gift for a very special birthday.”

Helpful Report

Posted 2 months ago

Dear Kirsten, We sincerely apologize for the inconvenience caused by the delay in your order delivery. We understand how disappointing it is to miss an important occasion like a special birthday. Your feedback is crucial, and we will certainly address this with our logistics team to prevent future occurrences. We appreciate your patience and hope to have the opportunity to restore your faith in our service. A member of our customer care team will be in touch to have this resolved. Warm regards, Naomi (Customer Care)

Posted 2 months ago

“Thought the cost of the hamper for what was in it was extortionately expensive.”

Helpful Report

Posted 2 months ago

Dear David, Thank you for your feedback. We understand your concerns regarding the pricing of our hampers and appreciate your perspective. We aim to offer a selection that emphasizes quality and uniqueness, and your comments will help us ensure we meet our customers’ expectations. A member of our customer care team will reach out to discuss further. Warm regards, Naomi (Customer Care)

Posted 2 months ago

“Grossly overpriced!”

Helpful Report

Posted 2 months ago

Dear David, Thank you for sharing your thoughts with us. We genuinely appreciate your feedback regarding our pricing. We strive to offer unique and high-quality hampers, and we understand that our pricing may not align with everyone's expectations. Your comments will certainly be taken into consideration as we look to provide the best value possible. If you have any more insights or concerns, we would love to hear from you and one of our customer care team will be in touch to discuss further. Warm regards, Naomi (Customer Care)

Posted 2 months ago

“My parcel has been delivered to the wrong address by DPD and I can not trace it or contact DPD. Reference 15592180937014W. Please follow up And get recovered asap because it’s for Sunday”

Helpful Report

Posted 3 months ago

Dear David, We’re truly sorry to learn about the delivery issue you’ve encountered with DPD. We understand how crucial it is for your parcel to arrive on time, especially as it’s intended for a special occasion. Your experience matters to us, and we sincerely apologize for the inconvenience this has caused. We’re currently looking into this matter and will do our utmost to assist you in recovering your parcel. Please rest assured that a member of our customer care team will reach out to you shortly to help resolve this situation. Thank you for your patience and understanding during this time. Warm regards, Naomi (Customer Care)

Posted 3 months ago

“Hamper not delivered on the date requested”

Helpful Report

Posted 3 months ago

Dear Kirsteen, We’re truly sorry to hear that your hamper wasn't delivered on the requested date. We can only imagine how frustrating that must have been for you. Your experience is important to us, and we apologize for any inconvenience this may have caused. We are currently reviewing our delivery schedules to improve our service, and a member of our customer care team will reach out to assist you further. Thank you for bringing this to our attention; we appreciate your patience as we work to address your concerns. Warm regards, Naomi (Customer Care)

Posted 3 months ago

“Hi. My order has yet to be delivered, It was due and paid for delivery on Saturday but the package was not delivered. I am awaiting a reply as towhat hampers .co.uk solution is. Cheers”

Helpful Report

Posted 5 months ago

Dear Brian, Thank you for your feedback. I’m truly sorry to hear that your order has not yet been delivered and that you are awaiting a reply from us. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused. Your experience is important to us, and we are looking into this matter to ensure a prompt resolution. A member of our customer care team will be in touch with you shortly to assist you further. Thank you for your patience, and we hope to serve you better in the future. Kind regards, Naomi (Customer Care)

Posted 5 months ago

“Jar of pickled onions smashed inside box everything else is ok”

Helpful Report

Posted 5 months ago

Dear P, Thank you for your feedback. I'm sorry to hear that the jar of pickled onions broke during transit. We appreciate you bringing this to our attention, and we understand how frustrating this can be. Your experience is truly important to us, and we will look into our packaging to ensure better protection for our items in the future. A member of our customer care team will reach out to assist you further with this matter. Thank you for your understanding, and we hope to serve you better in the future. Kind regards, Naomi (Customer Care)

Posted 5 months ago

“Paid named day delivery and it got delivered the day after - no excuse as I ordered with plenty of time to go.”

Helpful Report

Posted 5 months ago

Dear Katy, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your hamper was not delivered as expected on the named day. We understand how important timely delivery is, and we sincerely apologize for any inconvenience this caused. Your experience matters to us, and we will investigate this issue to ensure it doesn’t happen again. A member of our customer care team will be in touch to assist you further. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Their customer service was pathetic. After placing my order I was sent 2 emails saying my order was incomplete. I had been charged but could not find the problem. I tried to contact hampers but no reply. I placed another order which was an exact copy. The recipient received 2 hampers on different dates. Hampers did not query this and I was charged twice!”

Helpful Report

Posted 6 months ago

Dear John, Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced with your order and the challenges in reaching our customer service team. I understand how frustrating it must be to receive duplicate hampers without any clarification. Your feedback is invaluable, and we take your concerns seriously as they help us improve our services. I assure you that a member of our customer care team will follow up with you to address this matter and see how we can assist further. Thank you for your patience and understanding, and we hope to have the chance to provide you with a better experience in the future. Warm regards, Naomi (Customer Care)

Posted 6 months ago

“Didn't arrive on the day I had paid for, which was a birthday - so spoiled it for the receipient”

Helpful Report

Posted 6 months ago

Dear Robert, Thank you for sharing your feedback with us. I’m truly sorry to hear that your hamper did not arrive on the birthday you had selected, and I understand how disappointing that must have been for both you and the recipient. Celebrating special moments is so important, and we regret that we let you down this time. Your experience matters to us, and we will use your comments to help improve our delivery service in the future. A member of our customer care team will reach out to discuss your concerns further and see how we can assist you. Thank you for your understanding, and we hope to have the chance to better serve you in the future. Warm regards, Naomi (Customer Care)

Posted 6 months ago

“I paid extra for Sunday delivery and it was delivered separately on the next Tuesday and Wednesday”

Helpful Report

Posted 7 months ago

Dear Rue, Thank you for your feedback regarding your recent experience. I'm sorry to hear that your hamper didn't arrive as expected, particularly after paying extra for Sunday delivery. We understand that timeliness is key, and it's disappointing when we fall short. Please know that your comments are important to us and will be used to improve our delivery service moving forward. A member of our customer care team will reach out to discuss your experience further and see how we can assist you. We truly appreciate your understanding and hope to have the opportunity to serve you better in the future. Warm regards, Naomi (Customer Care)

Posted 7 months ago

hampers.com is rated 4.8 based on 29,804 reviews