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hampers.com Reviews

4.8 Rating 27,156 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliveries a nightmare …even if you pay extra. Would NOT recommend”

Posted 2 weeks ago

Dear Valued Customer, I apologise for the experience you recently had with us. I am truly sorry for any inconvenience caused. As a company, we always aim to provide exceptional service to our customers. I am sorry that we fell short of your expectations on this occasion. Your feedback is extremely valuable to us, and we will use it to ensure that we improve our service and delivery experience. Upon reviewing your review, I noticed that delivery was attempted on your chosen date at 12:58. However, if this is not the case, I sincerely apologise. Feedback like yours is essential to share with our couriers to provide insight into the customer experience and the issues it can cause. Please don't let this experience discourage you from shopping with us in the future. We value your custom and would be honoured to have the chance to make things right. I have reached out to you to discuss this further. Once again, please accept my sincerest apologies. Kindest Regards, Nicole (Customer Care Manager)

Posted 2 weeks ago

“Didntgethamperandnoonegettingbacktomeremyphonemessages”

Posted 3 months ago

Dear Valued Customer, I am Nicole, the Customer Care Manager at Hampers.com. I am writing to you personally to express my sincerest apologies for your poor delivery experience. As a company, we always strive to provide our valued customers with the best possible experience, and we are sorry that we failed to do so this time. Our Customer Care team has reached out to you to investigate this matter further, with the aim of providing a resolution. Once again, our apologies for any inconvenience caused. Nicole (Customer Care Manager)

Posted 3 months ago

“The parcel was not received.”

Posted 3 months ago

Dear Neil, I am Nicole, the Customer Care Manager at Hampers.com. I am writing to you personally to express my sincerest apologies for your poor delivery experience. As a company, we always strive to provide our valued customers with the best possible experience, and we are sorry that we failed to do so this time. Our Customer Care team has reached out to you to investigate this matter further as we cannot seem to locate your order via your email address, with the aim of providing a resolution. Once again, our apologies for any inconvenience caused. Nicole (Customer Care Manager)

Posted 3 months ago

“Paid (no small amount) for a specific delivery date, but it wasn't met. Not much more to be said. The point of this service is accurate delivery, as hampers are sent usually for events or birthdays. It's integral to the service.”

Posted 3 months ago

Dear Lauren, So sorry to hear of the inconvenience and disappointment caused here regarding the delay of the delivery due to the couriers actions. We have been in contact and agreed on the part refund and a replacement to be sent. This is being sent today and on a next day service. Once again we apologise sincerely regarding this. Kind regards Hannah Customer care

Posted 3 months ago

“Had ordered cheese hamper to be delivered to friends in Perthshire. There were two delays due to weather conditions but I was kept informed. When I received details of delivery time yesterday noticed recipients name and address were completely wrong. and DPD was therefore unable to deliver to my friends”

Posted 3 months ago

Dear Eileen, Thank you for your review, we take all feedback seriously. I am very sorry that your hamper was delivered to the wrong address and recipients. I have checked the tracking and the details from the courier is what we have on our system. I have emailed you to discuss this further. I look forward to hearing from you. Kind regards, Gemma (Customer care)

Posted 3 months ago

“It was NOT delivered to the correct address. Do you have a photograph of the place where it was left or a signature?”

Posted 3 months ago

Dear Diana, Thank you for your review, it is much appreciated. I would like to get this issue resolved for you. I have checked the tracking and it appears to have been delivered to the correct address. I have emailed you proof of delivery, I look forward to hearing from you. Kind regards, Gemma (Customer care)

Posted 3 months ago

“I thought I was dealing with M&S. I was on their website. A gift for my daughter who lives in England from me who lives in Canada. I had no idea the hamper would not contain M&S goods.”

Posted 3 months ago

Hello, Thank you for your review. It seems you thought you were ordering through M&S, we are a different company entirely, so we are sorry for the disappointment caused by not receiving an M&S hamper. We would appreciate a review to reflect the hamper you ordered through us with our contents, if you would kindly do this, it would be appreciated. Kind regards, Gemma (customer care)

Posted 3 months ago

“Delivered to the wrong address!! Hope someone is enjoying our daughter's family Christmas gift”

Posted 4 months ago

Dear Susan, Thank you for your review, we really appreciate your feedback. We are sincerely sorry to hear that your hamper was delivered to the incorrect address, we have got proof of delivery from the couriers, so I shall email you and follow up with you on this. I look forward to your response. Kind regards, Gemma (Customer care)

Posted 3 months ago

“Value of contents and basket verified no more than £40. Cost to me £70, was £90.”

Posted 4 months ago

“The hamper was not delivered. The photo and location of where it was delivered is not the correct address. Can you please tell me how I get a refund or send me an email address of where I can send further information. This is very disappointing as it was a Christmas gift for my son. Many of your questions in the survey I cannot answer as the hamlet has not been received, I am waiting to see if you will give me a refund and that will also inform my opinion about your customer service.”

Posted 4 months ago

Dear Ann, I am sincerely sorry to hear that you have not received your hamper due to it being delivered to the incorrect address. I have emailed you to discuss this further, hope to hear from you soon. Apologies once again and thank you for shopping with us. Kind regards, Gemma (Customer care)

Posted 4 months ago

“Took the day off because hamper was promised today..for the second time was told that I hadn't answered. Then was sent a picture of next doors address as proof. Totally bloody incompetent.”

Posted 4 months ago

Hello, Thank you for your review and feedback. We take all feedback very seriously and aim to look into this for you. I am very sorry that your order has not arrived yet and the proof of the delivery attempts was not your property. I shall reach out to you to discuss this further and to offer a resolution. Kind regards, Gemma (Customer care)

Posted 4 months ago

“Evri ddn't knock they missed delivery 2 times but I was in the house . My hamper has been returned 😭😭”

Posted 4 months ago

Hello Sithembinkosi, We are sorry to hear this has happened, please could you email us your order number so we may look into this as I cannot find an order for you using your email address. Please contact us at help@hampers.com Kind regards, Gemma (Customer care)

Posted 4 months ago

“The parcel was delivered soaking wet, fortunately the contents were not affected but dreadful condition for a Christmas present Which had to be opened on delivery. Not impressed.”

Posted 4 months ago

Thank you so much for your feedback Irene, we really appreciate you taking the time to let us know about your experience. We are so sorry that your parcel was delivered in such a dreadful condition, I have contacted the courier to pass on your post-delivery feedback to ensure this is looked into! We thank you again for your constructive criticism and we assure you that all feedback is taken seriously. We hope the hamper is enjoyed and you have a wonderful Christmas! Kind regards, Gemma (Customer care)

Posted 4 months ago

“The hamper looks lovely but Evri just threw it over the gate onto the lawn. Not happy with the delivery service.”

Posted 4 months ago

Thank you for taking a moment to share your experience with us, Christine. We appreciate hearing your feedback. We apologise for the way our delivery service failed you. It is unacceptable that Evri just threw your hamper over the gate onto the lawn. We will be passing this feedback on to Evri to ensure this does not happen again. We are very sorry! We hope you and your near and dear have a wonderful Christmas! Kind regards, Gemma (Customer care)

Posted 4 months ago

“Wine hamper was delivered on the nominated day, but the message card I had written was not included. The recipient thus had no idea who had sent it, creating confusion and embarrassment for several days. A complaint to customer service produced just an apology for "inconvenience" !”

Posted 4 months ago

Thank you for sharing your experience and taking the time to leave a review. We apologize for the confusion and embarrassment that was caused with the gift card being missing! We do take customer feedback seriously and we will do our best to make sure nothing like this is to happen again. As you have written your review anonymously I cannot reach out to you, but please do get in touch if you wish to tell us how we could make this experience better for you! Kind regards, Gemma (Customer care)

Posted 4 months ago

“Sorry I am rating the delivery. I live in Australia giving my Uncle a gift. NO SIGNATURE WAS GIVEN SO THAT IS NOT THE TRUTH. The Hamper just left on the door step, they didn't even bother knocking or ringing the bell. Luckily the front door is half glass and he could see a shadow at the door. The driver should knock or ring the bell. I am sure a lot of parcels get stolen. At 3.30am Australia time I got up and called him to make he knew it was there. Very disappointing.”

Posted 4 months ago

Dear Jane, Thank you for your feedback regarding the delivery. We are sincerely sorry that the delivery driver did not notify the recipients of their gift being left! I am glad to know that the recipients luckily saw a shadow at the door that notified them of the courier. We shall pass your feedback on to the couriers to ensure this does not happen again. We hope despite the delivery experience being poor, that the hamper impressed and was thoroughly enjoyed! Thank you for shopping at hampers.com! Kind regards, Gemma (Customer care)

Posted 4 months ago

“everything happened as it should until the point of delivery. DPD delivery left parcel on top of wall in full view of the road for anyone to pick up all in the pouring rain so the parcel was soaked soggy cardboard. No attempt to use intercom at gate.”

Posted 4 months ago

Thank you so much Deborah for taking the time to provide feedback about your experience with Hampers.com. We apologize for the difficulties encountered, and we are sorry that the DPD courier left your parcel on top of a wall in plain sight of the road, which then became soaked in the rain. We understand that this was an unacceptable experience and we would like to make it right. I have emailed you in the hopes of resolving this issue, I look forward to hearing from you. Kind regards, Gemma (Customer care)

Posted 4 months ago

“I ordered a gift basket and was given a delivery date yesterday the 18th. They sent a message that the parcel had been delivered, however, I don't know to who because it's a day later and I'm still waiting for my parcel. Trying to get through to Evri who was supposed to be the delivery company and have gotten nowhere. I will not recommend or use again.”

Posted 4 months ago

Dear Dawn, Thank you for your review, we are so sorry that you have not received your hamper. I have tracked your package and have sent you an email to discuss this with you. I look forward to hearing from you. Kind regards, Gemma (Customer care)

Posted 4 months ago

“You delivered the hamper before the stated date and it was delivered to the wrong house.”

Posted 4 months ago

Dear Brian, Firstly, I want to apologise for the experience you had recently. I am truly sorry for any inconvenience caused. As a company, we aim to provide exceptional service to our customers at all times, and I am sorry that we fell short on this occasion. I can see you are in contact with the Customer Care team regarding this and can ensure you this will be looked into and resolved promptly. Once again, please accept my sincerest apologies. Kindest Regards, Hampers.com CC team

Posted 4 months ago

“Delivery notification said "with signature". The recipient had no idea a package had been left at his door until I called to doublecheck. And he NEVER signed for it.”

Posted 4 months ago

Dear Gerald, Thank you for your review, we really appreciate your feedback. We are very sorry that the courier left the hamper at his front door. It is unclear from your review if your recipient received the hamper when they got back home. I have reached out to discuss this further with you and hope to resolve any issues. I have passed your feedback onto our courier management team, we are sorry for any inconvenience caused to yourself and your recipient. Kind regards, Gemma (Customer care)

Posted 4 months ago

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hampers.com is rated 4.8 based on 27,156 reviews