hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,510 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. My order has yet to be delivered, It was due and paid for delivery on Saturday but the package was not delivered. I am awaiting a reply as towhat hampers .co.uk solution is. Cheers”

Helpful Report

Posted 1 month ago

Dear Brian, Thank you for your feedback. I’m truly sorry to hear that your order has not yet been delivered and that you are awaiting a reply from us. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused. Your experience is important to us, and we are looking into this matter to ensure a prompt resolution. A member of our customer care team will be in touch with you shortly to assist you further. Thank you for your patience, and we hope to serve you better in the future. Kind regards, Naomi (Customer Care)

Posted 1 month ago

“Jar of pickled onions smashed inside box everything else is ok”

Helpful Report

Posted 1 month ago

Dear P, Thank you for your feedback. I'm sorry to hear that the jar of pickled onions broke during transit. We appreciate you bringing this to our attention, and we understand how frustrating this can be. Your experience is truly important to us, and we will look into our packaging to ensure better protection for our items in the future. A member of our customer care team will reach out to assist you further with this matter. Thank you for your understanding, and we hope to serve you better in the future. Kind regards, Naomi (Customer Care)

Posted 1 month ago

“Paid named day delivery and it got delivered the day after - no excuse as I ordered with plenty of time to go.”

Helpful Report

Posted 2 months ago

Dear Katy, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your hamper was not delivered as expected on the named day. We understand how important timely delivery is, and we sincerely apologize for any inconvenience this caused. Your experience matters to us, and we will investigate this issue to ensure it doesn’t happen again. A member of our customer care team will be in touch to assist you further. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Naomi (Customer Care)

Posted 2 months ago

“Their customer service was pathetic. After placing my order I was sent 2 emails saying my order was incomplete. I had been charged but could not find the problem. I tried to contact hampers but no reply. I placed another order which was an exact copy. The recipient received 2 hampers on different dates. Hampers did not query this and I was charged twice!”

Helpful Report

Posted 3 months ago

Dear John, Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced with your order and the challenges in reaching our customer service team. I understand how frustrating it must be to receive duplicate hampers without any clarification. Your feedback is invaluable, and we take your concerns seriously as they help us improve our services. I assure you that a member of our customer care team will follow up with you to address this matter and see how we can assist further. Thank you for your patience and understanding, and we hope to have the chance to provide you with a better experience in the future. Warm regards, Naomi (Customer Care)

Posted 3 months ago

“Didn't arrive on the day I had paid for, which was a birthday - so spoiled it for the receipient”

Helpful Report

Posted 3 months ago

Dear Robert, Thank you for sharing your feedback with us. I’m truly sorry to hear that your hamper did not arrive on the birthday you had selected, and I understand how disappointing that must have been for both you and the recipient. Celebrating special moments is so important, and we regret that we let you down this time. Your experience matters to us, and we will use your comments to help improve our delivery service in the future. A member of our customer care team will reach out to discuss your concerns further and see how we can assist you. Thank you for your understanding, and we hope to have the chance to better serve you in the future. Warm regards, Naomi (Customer Care)

Posted 3 months ago

“I paid extra for Sunday delivery and it was delivered separately on the next Tuesday and Wednesday”

Helpful Report

Posted 3 months ago

Dear Rue, Thank you for your feedback regarding your recent experience. I'm sorry to hear that your hamper didn't arrive as expected, particularly after paying extra for Sunday delivery. We understand that timeliness is key, and it's disappointing when we fall short. Please know that your comments are important to us and will be used to improve our delivery service moving forward. A member of our customer care team will reach out to discuss your experience further and see how we can assist you. We truly appreciate your understanding and hope to have the opportunity to serve you better in the future. Warm regards, Naomi (Customer Care)

Posted 3 months ago

“My friend was highly delighted with the hamper,which was for her 90th birthday.not being comfortable with ordering on line,found it easy and straight forward .so thank you”

Helpful Report

Posted 5 months ago

Dear Maureen, Thank you so much for your lovely review! I'm thrilled to hear that your friend was delighted with her hamper for such a special milestone. It's great to know that you found the ordering process easy and straightforward, especially when online shopping can sometimes feel daunting, a member of our team will reach out to you discuss a resolution for you. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We hope to assist you again in the future for any more special occasions! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Delivered to wrong address and left on doorstep. Email from company said delivered correctly which was total lie. Do not trust this company”

Helpful Report

Posted 7 months ago

Dear Stuart, Thank you for your feedback, and I’m truly sorry to hear about the delivery issues you encountered. It’s understandably frustrating when expectations aren't met, and I apologize for any inconvenience this has caused you. We take these matters seriously and will investigate the situation to ensure our delivery processes are reliable. Your experience is important to us, and we appreciate you bringing this to our attention. A member of our customer care team will reach out to you to address your concerns further. We hope to regain your trust in the future. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“Unfortunately, my Mims Xmas hamper was delivered to a house over 100 doors away so she never received it. She lives at 23 and her parcel was delivered to 232. She disabled therefore unable to go and collect it. We live 100 miles away therefore can’t collect for her. Money wasted, not very happy with DPD 😞”

Helpful Report

Posted 7 months ago

Dear Claire, I’m so sorry to hear about the delivery issue with your Mims Xmas hamper. I can only imagine how distressing it must be for your disabled relative not to receive her gift, especially during the holidays. Your feedback is incredibly important to us, and I appreciate you sharing your experience. I assure you that we will investigate this matter with our delivery partner to prevent similar situations from occurring in the future. A member of our customer care team will be in touch shortly to discuss how we can assist you further. Thank you for bringing this to our attention, and I hope we can better serve you in the future. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“I paid extra so the Hamper could be delivered to my Mum by Christmas. I got a notification it was delivered to the right address but someone called Melanie received it. My Mum's name is Jennifer and so far she has not received her Hamper. I sent a note to Hampers.com but no response.”

Helpful Report

Posted 7 months ago

Dear Allan, I’m truly sorry to hear about the delivery issue with your Mum’s hamper. I can only imagine how disappointing it must be not to have her receive the gift as planned, especially during the festive season. Your concerns are very important to us, and I appreciate you taking the time to reach out. I will ensure that our customer care team investigates the matter promptly and provides you with an update. We are committed to resolving this issue and improving our services for the future. Thank you for bringing this to our attention, and I hope we can rectify the situation soon. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“My I suggest that if you take an order for a Christmas Hamper that you can actually deliver said hamper before Christmas. If not, don’t take the order. We ordered on Saturday 14th. Plenty of time to get the order out but it took you until Monday 23rd to send it to the delivery firm. Not good enough. Don’t take orders you cannot deliver. That is not fair on us the customer. Our hamper won’t now be delivered until after Christmas Day. The whole point of sending the gift.”

Helpful Report

Posted 7 months ago

Dear Sally, I’m genuinely sorry to hear about your experience and the delay with your Christmas hamper. I completely understand how disappointing it is when a gift doesn’t arrive as intended, especially during this special time of year. Your feedback is invaluable to us and we are taking your comments seriously. We are looking into what went wrong with your order to ensure we improve our service in the future. A member of our customer care team will reach out to you shortly to address your concerns. Thank you for bringing this to our attention, and I sincerely hope we can regain your trust in the future. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“Didn’t deliver on the day requested. Useless !”

Helpful Report

Posted 7 months ago

Dear Chris, I’m really sorry to hear that we didn’t meet your delivery expectations. I can understand how frustrating it must be when timely arrival is crucial. Your feedback is very important to us, and we’re committed to looking into what went wrong. A member of our customer care team will reach out to you to discuss your experience further and ensure we address any concerns you may have. Thank you for bringing this to our attention, and I hope we can do better for you in the future. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“22nd Dec delivery turned into 26th Dec, not even sent out Second order made same time and within 30 miles, arrived 21st.. Dissapointed”

Helpful Report

Posted 7 months ago

Dear Lee, I’m genuinely sorry to hear about the delays you experienced with your delivery. We understand how disappointing it is when things don’t go according to plan, especially during such a busy time of year. Your feedback is extremely valuable, and I assure you that we are looking into this matter to ensure it doesn’t happen again in the future. A member of our customer care team will be in touch to discuss your experience further and address any concerns you may have. Thank you for bringing this to our attention, and I hope we can turn this around for you. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“Thank you your hamper reached my Mam in perfect condition and so well presented she's was so happy. Merry Christmas Hampers.com”

Helpful Report

Posted 7 months ago

Dear Tracy, Thank you for your lovely message! I’m so pleased to hear that your Mam received her hamper in perfect condition and that it brought her happiness. We take great pride in the presentation of our hampers, and it’s wonderful to know it made a positive impact. As you have given us a 1 star review a member of our customer care team will be reaching out to resolve any other issues you may have had. Wishing you and your family a Merry Christmas too! Warm regards, Naomi (Customer Care)

Posted 7 months ago

“I have contacted you numerous times regarding items not being delivered when they should have been, you then advised you were sending out 7 hampers for Monday delivery, which clearly did not go to plan as you have already delivered one today to the wrong address. Frankly I am at a loss to understand how this has gone so wrong at your end.”

Helpful Report

Posted 7 months ago

Dear Sharon, I sincerely apologise for the distress and frustration you've experienced regarding your hampers. It’s unacceptable that your items were not delivered as promised and that there was a mix-up with the address. Your concerns are completely understandable, and I can see how this situation has left you feeling let down. We take matters like this seriously and will be reviewing what went wrong on our end to prevent similar issues in the future. Thank you for bringing this to our attention. A member of our customer care team will reach out to you soon to discuss how we can resolve this matter. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“I have used Hampers for three years. This will be the last. They delivered an important family Christmas hamper and lied that it was delivered with signature. Instead my family arrived to a pillaged box with only 4 items left in it in a hallway! I will find someone else to give my money to. Never again Hampers!”

Helpful Report

Posted 7 months ago

Dear Chris, I’m very sorry to hear about your recent experience with us. It’s truly disheartening to learn that the Christmas hamper intended for your family arrived in such a troubling condition. We completely understand the importance of delivering your gifts safely, especially during the festive season. Your feedback regarding the delivery situation is invaluable, and we’ll be investigating this matter with our delivery partners to ensure better service in the future. We genuinely appreciate your loyalty over the years, and it's disheartening to hear that we've let you down. A member of our customer care team will be reaching out to assist you further. Best wishes, Naomi (Customer Care)

Posted 7 months ago

“I ordered the Christmas Port and Stilton hamper for my Mum but she has not receive the gift. I received an email stating that the parcel was delivered all ng with a photograph of the parcel placed on her doorstep. On receipt of the email, I rang my Mum to alert her to the parcel delivery which was not there. I then received an email stating that the parcel had successfully been delivered with a signature, this is untrue. My Mum and her husband were in all morning, the doorbell did not ring and no delivery signed for. We can only presume the parcel was left on the doorstep and has been stolen. Very disappointing! I will now have to go through the tedious exercise if trying to recoup my money.”

Helpful Report

Posted 7 months ago

Dear Mrs, Thank you for sharing your experience, and I'm so sorry to hear about the issues surrounding your Mum's hamper delivery. It must be incredibly disheartening to think a special gift has gone missing, especially during the festive season. We take these matters very seriously, and your feedback will help us address the situation with our delivery partners to ensure such incidents are minimized in the future. I understand how frustrating this must be, and we’re here to support you in resolving this matter. A member of our customer care team will be reaching out to assist you shortly to have this resolved for you Best wishes, Naomi (Customer Care)

Posted 7 months ago

“I paid extra to have the hamper delivered on a Friday but was delivered a day early. WTF Never as you again”

Helpful Report

Posted 7 months ago

Dear Tony, Thank you for sharing your experience with us. I’m truly sorry to hear about the mix-up with your delivery date. We understand how frustrating it must be to expect something on a specific day and not have it delivered as planned. Your feedback is important, and we’ll be addressing this with our delivery team to ensure that such issues don’t happen in the future. A member of our customer care team will reach out to assist you further. Best wishes, Naomi (Customer Care)

Posted 7 months ago

“Hamper appeared to be delivered but delivery driver did not knock on the door and get a signature, despite the lights being on and a dog who would have barked if someone knocked on the door. By time l saw email and contacted my sister parcel was gone. I asked for parcel to be delivered on Fri 20, instead it was delivered in the evening of Thursday 19. Not happy at all.”

Helpful Report

Posted 7 months ago

Dear Susan, Thank you for your feedback. I'm really sorry to hear about the issues you faced with the delivery of your hamper. It’s understandably frustrating when expectations aren’t met, especially when you were looking forward to a specific delivery date. I appreciate you bringing this to our attention, and I assure you that we’re committed to improving our delivery processes to prevent this kind of situation in the future. A member of our customer care team will reach out to you shortly to discuss your concerns further and ensure we can address this appropriately. Warm regards, Naomi (Customer Care)

Posted 7 months ago

“It has not arrived not Arrived”

Helpful Report

Posted 7 months ago

Dear Audrey, Thank you for your review, and we’re truly sorry to hear that your order has not yet arrived. According to the tracking information, the delivery is scheduled to be reattempted tomorrow. We sincerely apologise for any inconvenience this may have caused. Please feel free to reach out if you need any further assistance. Kind regards, Nicole (Customer Care Manager)

Posted 7 months ago

hampers.com is rated 4.8 based on 29,510 reviews