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hampers.com Reviews

4.8 Rating 27,146 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,146 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid a premium to have it delivered on Monday 12 Feb and it arrived on Sunday 11th”

Posted 2 months ago

Dear James, I am Nicole, the Customer Care Manager at Hampers.com. As a company, we always strive to provide our valued customers with the best possible experience. I apologise for the inconvenience caused and can assure you your delivery date was not changed. Our business doesn't operate on Sundays, which means any orders with a Monday delivery date are collected by the couriers on Saturday. Although we do specify Monday delivery, the drivers may attempt to deliver the package on Sunday if they happen to be in the same area. While their intentions are good and they are trying to be efficient, I understand it can be frustrating for your thoughtful gift to be delivered earlier than expected and for this, I apologise. I hope that this incident does not deter you from shopping with Hampers.com in the future and I look forward to hearing from you soon. Kindest Regards, Nicole (Customer Care Manager)

Posted 2 months ago

“Not a lot for the price. Disappointing”

Posted 3 months ago

“Hi one hamper short”

Posted 4 months ago

“Not very impressed with the hamper average 😒”

Posted 4 months ago

Dear Peter, Firstly, thank you for your feedback I’m sorry that the hamper didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our products. We aspire to work with the finest artisan food and drink suppliers so that we can ensure every gift hamper is to the highest possible standard. We take great pride in ensuring our hampers have great quality products in comparison to quantity. The prices of our hampers not only reflect the contents inside, but it also include the presentation, the packaging itself, along our branded hamper boxes or wicker baskets. This also includes the care that goes into the packing process which saves our customers the time of having to prepare a hamper themselves. It also includes the overall creation of our hampers, locating wonderful UK suppliers’ products which are high-quality products, including unique products that are not always readily available to the public. I hope this experience will not deter you from shopping with hampers.com again. Kind Regards Hampers.com CC team

Posted 4 months ago

“This was a Christmas gift. Why was it delivered on the 30th November??”

Posted 4 months ago

“Ive used Hampers.com several times and have always been very satisfied but this order stlll had not been delvered. I assume the weather conditions are the issue but I have had no update since Friday and missed my mothers birthay”

Posted 5 months ago

“Two gift boxes received on the 10th of October 2023 Box is fine, food looks okay, but two items have passed before dates. 1) Edinburgh Ground Coffee- 30 Sept 2023 2) Hamlet Belgian chocolate assortment- 16 Sept 2023 Obviously, the packers didn’t check before posting them. Check other Review sites as this review is filtered, not accepting it because of bad rating.”

Posted 6 months ago

Dear Gary, My name is Nicole, and I am the Customer Care Manager at hampers.com. I am reaching out to you personally to express my sincerest apologies for any inconvenience caused by our service not meeting your expectations. As a company, we always strive to provide our valued customers with the best possible experience, and we deeply regret that we have fallen short this time. We understand how crucial it is for you to receive your order on time and in perfect condition. If you could kindly provide your order number, I would be grateful to have the opportunity to speak with you and offer you the best possible resolution. Alternatively, please feel free to contact me directly at help@hampers.com. We appreciate your trust in hampers.com, and we are committed to making things right for you. Kindest Regards, Nicole (Customer Care Manager)

Posted 6 months ago

“Delivery and gift were as ordered, but the written message which was vitally important to the gift, only had 35 characters instead of the stated 230 characters which I had included in the message so made no sense at all. It also didn't have my name on it which meant the recipient had to call in to find out who it was from.”

Posted 8 months ago

Dear Michael, Firstly, thank you for your feedback I’m sorry that the service didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our service. I have been in contact with you today regarding this and once again, we sincerely apologise for the inconvenience caused here due to half of the gift message being missed. Please do feel free to respond to my email from earlier today to discuss this further. Kind regards Hannah Customer care

Posted 8 months ago

“Third time I've used their service, third time they've lost the order. I receive an email from their logistics partner saying when they're delivering but it doesn't show up. When I look closer at the detail, they say they've not received the package from Hampers.com and I have to chase. First 2 times I could put down to the Christmas rush, third was in mid-June though it's clear there's a lot of problems they need to sort out. This round I got a fast reply, new dispatch and a partial refund, which is better than what they did at Christmas. Still, I won't be able to recommend them given my experience of unreliability.”

Posted 9 months ago

Dear Martin, Firstly, thank you for your feedback I’m sorry that Hampers.com didn’t meet your expectations, we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our service. I have had a look at your correspondence with us and can confirm a 20% refund has been issued, as advised - the hamper you ordered got lost in our couriers transit. We understand this is not ideal, but it is completely unprecedented. We have also sent a replacement hamper for you. Once again apologies for the inconvenience caused and you wont be recommending us. Kind regards Hannah Customer care

Posted 9 months ago

“The birthday note never got to my dad”

Posted 11 months ago

Dear Yvonne, Thank you for bringing this issue to our attention. I am sorry to hear the gift message was not included on your hamper. We will reach out to you to discuss further. Kind regards Hannah Customer care

Posted 11 months ago

“Overpriced and the discount code for a new user didn't work. You could have done much better.”

Posted 1 year ago

Dear Good reviewer, Our priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I do apologise the welcome code is no longer available. We regularly update our promotions so please be sure to sign up to our newsletter to be updated when we have new promotions available. In terms of our products being overpriced, I am sorry you feel this way. The prices of our hampers not only reflect the contents inside, but it also includes the presentation, the packaging itself, along with our branded hamper boxes or wicker baskets. This also includes the care that goes into the packing process which saves our customers the time of having to prepare a hamper themselves. It also includes the overall creation of our hampers, locating wonderful UK suppliers products which are high quality products, including unique products that are not always ready available to the public. The prices also include VAT. We hope you understand and decide to give us another chance in the future. Kind regards Hannah Customer care

Posted 1 year ago

“Paid extra for “named day delivery” to have a birthday surprise for my Mum. Hamper got delivered the day before which ruined it.”

Posted 1 year ago

Dear Ben, Our priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. We will reach out to you today to discuss this further Kind regards Hannah Customer care

Posted 1 year ago

“Not worth the price for the amount you get, particularly for a deluxe hamper. Mum was underwhelmed come Mothers Day, unfortunately.”

Posted 1 year ago

Dear Bev, Were so sorry to hear this. I will reach out to you today to discuss this in further and hope we can get this sorted for you. Kind regards Hannah Customer care

Posted 1 year ago

“Ordered lots of these hampers as Xmas presents for our clients. The hampers were quite small for the price and delivery took longer than the suggested time period. Some hampers were also lost in transit and we had to get them resent out, cutting it fine for delivery before Xmas. We also weren't notified when the hampers were received and had to check with the clients directly.”

Posted 1 year ago

“The Hamper was enjoyed by the recipient, however, it did not arrive on the day that I had paid the extra cost for a specified delivery date. I sent two hamper's to the same address at the same time and only one hamper was received on time. Very disappointing.”

Posted 1 year ago

“Contents very good but delivery abysmal. Needed chasing and almost missed Christmas.”

Posted 1 year ago

“Very bad and disappointing service -ordered two hampers for Christmas delivery they didn’t arrive and was not informed had to cancel orders in the new year - now still awaiting full refund as second payment was not authorised until yesterday but still have to wait a further 5 to 7 days for the money back, not a happy customer and will not use this service again.”

Posted 1 year ago

Dear Caz, We are incredibly sorry that you have had a very disappointing experience with us and this has left you with an incredible amount of frustration. Customer Service is paramount to everything we do and I am sorry we let you down on this occasion. Whilst we didn't get it right on this purchase I really do hope you will trust us again in the future to restore some faith and get your next gifting moment right. Kind regards, Todd Hampers.com

Posted 1 year ago

“Not worth the money”

Posted 1 year ago

Dear Alan, Thank you so much for taking the time to provide your feedback about your hamper, We take our customers' feedback very seriously, and we appreciate everyone has there own opinions and tastes and whilst we always strive to work with the finest Artisan suppliers the cost also includes the package and the hand prepared hamper that arrives with you. I am sorry on this occasion we didn't meet your expectations and I do hope you will shop with us again in the future. Kind regards, Todd Hampers.com

Posted 1 year ago

“I live in Canada and ordered a hamper for a good friend of mine in London. The order was scheduled to be delivered by December 21 at the latest, and was delivered on December 23 in the end. My friend had already left the country for Christmas by then. I attempted to contact hampers.com, but there is no contact information other than an email. I emailed twice, and received an auto-response that someone would be in touch shortly. No one ever answered my email. The product itself was ok - macaroons were stale by the time my friend got back, but the rest was fine.”

Posted 1 year ago

Dear Marie, Thank you for taking the time to provide me with such a detailed review of your purchase, I apologise that we did not deliver your order by the Dec. 21 deadline which meant that the macaroons became stale. We take customer service very seriously and are always looking for ways to make our services better and this feedback is invaluable to improve our services, once again, thank you for taking the time to let me know about your experience. Kind regards, Todd Hampers.com

Posted 1 year ago

“Ordered hamper from NZ to be delivered 23/12. Wasn't delivered until well into Jan with no explanation. Emailed company twice with no response. Have used company in the past with no problems”

Posted 1 year ago

Dear Vicki, Thank you for taking the time to let us know about your experience with us, we are sorry that your hamper was not delivered as planned on December 23rd and we understand your frustration at not receiving a response when you emailed us. We take customer feedback very seriously, and sincerely hope as a loyal customer this isn't the usual high expectations we have of ourselves, this was an unprecedented year with delays in delivery and customer communications. We appreciate your past loyalty and hope we can regain your trust soon. Sincerely, Todd Hampers.com

Posted 1 year ago

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hampers.com is rated 4.8 based on 27,146 reviews