hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,510 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute waste of money”

Helpful Report

Posted 6 days ago

Dear Andrew, We're genuinely sorry to hear that you feel our product was a waste of money. Your satisfaction is incredibly important to us, and we appreciate your feedback. If there's anything specific that didn't meet your expectations, we'd love to hear more so we can improve and ensure a better experience for our customers in the future. A member of our customer care team will be in contact. Thank you for your thoughts, and we hope to have the chance to restore your faith in us. Warm regards, Team hampers.com

Posted 6 days ago

“Delivery date ordered was 9th June but hamper was delivered on 8th June which took away the surprise meant for June 9th. This was very disappointing. 👎👎👎”

Helpful Report

Posted 1 month ago

Dear Shamala, Thank you for your feedback. I’m truly sorry to hear that your hamper arrived a day early and that it affected the surprise you had planned for June 9th. We understand how important these moments are, and we apologise for falling short this time. Your experience matters to us, and we will review our delivery processes to prevent this from happening again. A member of our customer care team will reach out to assist you further. Thank you for your understanding, and we hope to have the chance to make it right in the future. Warm regards, Naomi (Customer care)

Posted 1 month ago

“Would advise potential customers to check all food items weights & measures before purchasing. 'In-laws' hamper would have suited a pixie!”

Helpful Report

Posted 7 months ago

Dear Customer, Thank you for bringing your concerns to our attention. I’m truly sorry to hear that the 'In-laws' hamper did not meet your expectations, and I understand how disappointing it can be when the size doesn't match the occasion. We appreciate your feedback about checking the weights and measures of our items, and I want to assure you that your comments are valuable. We strive to provide accurate information, and we'll certainly look into enhancing our product details for future customers. Our team is here to ensure a better experience for you going forward and we will be in touch to discuss further, and we hope you’ll give us another chance. Warm regards, Naomi (Customer Care)

Posted 6 months ago

“ordering was easy and quick, good selection of hampers but they should use a company to deliver their orders within office hours. we ordered a couple of hampers to two different companies and they were both out for deliver after 5pm. one was left in a communal area, luckily, it was received by the company we sent it to and the other was was unsuccessful delivery at 7.30pm.. JOKE! and stilll not out for delivery on the next working day at 1pm....... i doubt we will ever use them again due to luck of service on the delivery. ps we only had the choise to select the next day delivery for this week as the specific day delivery was avaliable only for the week after.”

Helpful Report

Posted 7 months ago

Dear Attila, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the delivery issues you faced. It’s clear that we missed the mark here, and I understand how frustrating it must have been, especially when sending gifts to businesses. Your feedback regarding our delivery service is very important to us, and I’ll be sure to pass it on to the relevant team as we are continually striving to improve our service. We aim to provide a seamless experience for our customers, and it's disappointing to learn we fell short in your case. We will be in touch to discuss this further in hopes of providing a resolution. We appreciate your custom and would be devastated if this deterred you from shopping with us again. Best regards, Nicole (Customer Care)

Posted 7 months ago

“I spent a long time writing the perfect message on the place card, but there was no card at all with the hamper. Very disappointing. What's the point in writing a lovely message if you're not going to bother including the card?”

Helpful Report

Posted 7 months ago

Dear Kevin, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the gift message was not included with your hamper, especially after you put so much effort into crafting a thoughtful message. I completely understand your disappointment; having that personal touch is what makes gifting special. We take such issues seriously and appreciate you bringing this to our attention. I will ensure your comments are shared with our team so we can work on improving this aspect of our service. A member of our customer care team will be in touch shortly to discuss how we can make this right for you. Thank you for your understanding. Best regards, Naomi (Customer Care)

Posted 7 months ago

“Delivered on time however message inside totally for the wrong person! I had to ask them to open their Christmas hamper to check that what was inside is the hamper I ordered. So that’s disappointing!”

Helpful Report

Posted 7 months ago

Dear Jennifer, Thank you for your feedback. I'm sorry to hear about the mix-up with the message in your hamper—it's always disappointing when the details don't align with your expectations, especially during the holiday season. We strive to ensure that everything is perfect for our customers and their recipients, and I understand how frustrating this must have been for you. Your experience is important to us, and I will make sure to address this issue with our team to prevent similar occurrences in the future. One of customer care team will be in contact to discuss further with you We truly appreciate your input and hope to provide you with a better experience in the future. Best regards, Naomi (Customer Care)

Posted 7 months ago

“Delivered on time. However, message was not included. Fortunately recipient knew who had sent it, but omission of message disappointing.”

Helpful Report

Posted 7 months ago

Dear Aidan, Thank you for your feedback. I apologize for the oversight regarding the message omission—it’s truly disappointing when expectations aren't met, especially in a gifting situation. We strive to ensure that every detail is taken care of, and I understand how important that personal touch can be. Your comments are valuable to us, and we will investigate this issue to prevent it from happening in the future. If you have any further concerns or would like to discuss your experience in more detail, please don’t hesitate to reach out to our customer care team. We appreciate your input and hope to improve your experience with us in the future. Best regards, Naomi (Customer Care)

Posted 7 months ago

“Contents of the hamper were good (as described on website) and packaging was smart. Delivered on time, but Evri simply dumped it on the doorstep in torrential rain. 2 hours later it was soaked through including the product inside and no longer very suitable to present as a gift.”

Helpful Report

Posted 10 months ago

Dear James, Thank you so much for taking the time to provide us with your feedback on hampers.com. We truly appreciate your kind words regarding the contents of the hamper and the smart packaging. It's wonderful to hear that the delivery was on time as well. However, we are truly sorry to hear about the unfortunate incident with Evri dumping the hamper on your doorstep in the torrential rain. We understand how this must have affected the product inside, making it unsuitable as a gift. Please accept our sincerest apologies for any inconvenience caused. We truly value your opinion and would like to make things right. We will reach out directly to offer a resolution to make up for what has happened. Once again, thank you for bringing this matter to our attention. We are committed to providing the best customer experience possible and your feedback helps us achieve that goal. Kind regards, Naomi [Customer Care]

Posted 10 months ago

“I paid for named day delivery (I e. 3rd September) & it was delivered on 4th September !!”

Helpful Report

Posted 10 months ago

Dear valuable Customer, Thank you so much for taking the time to share your experience with us here at hampers.com. We truly appreciate your feedback and would like to extend our apologies for the inconvenience caused by the delayed delivery of your order. We understand how important it is for our customers to receive their packages on time, especially when they have specifically chosen a named day delivery option. We apologize for not meeting your expectations in this regard. To improve our services, we would love to hear more from you. We will contact you directly to have this resolved for you. Once again, thank you for bringing this matter to our attention. We value your feedback and are committed to providing a better experience for all our valued customers. Kind regards, Naomi [Customer Care]

Posted 10 months ago

“I have used your organisation sucessfully for several years. At present I am endeavouring to send a hamper to my daughter. However, I cannot procede past secur checkout because I am not stating 'method of delivery' or an adress is not correct or recorded. I freely admit that I am 'slow' with computers, but can usually manage to sort things out.”

Helpful Report

Posted 11 months ago

Dear Rod, Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with hampers.com. We genuinely appreciate hearing from our customers and are always striving to improve our services. Please accept our sincerest apologies for the issues you encountered while attempting to send a hamper to your daughter. A member of the customer care team has reached out to you promptly to resolve your issue and help you in sending a thoughtful gift to your daughter. We want to assure you that we are here to assist you throughout the process and make it as smooth and hassle-free as possible. Thank you for your continued support and we look forward to making things right. Kindest Regards, Nicole (Customer Care Manager)

Posted 10 months ago

“I ordered a hamper for a friends birthday, it was ordered in good time, however, I had two emails from EVRI telling me that for one reason or another the hamper has not been delivered and has had to be put back again, my friends birthday was yesterday, I ascertained that he would be at home, the hamper was supposed to be delivered between 7 -8 pm, according to their email, it has still not been delivered! and his birthday has now passed! The hamper was ordered at least 5 days before the birthday. I am not impressed!”

Helpful Report

Posted 11 months ago

Dear Philip, Thank you so much for taking the time to share your experience with us at hampers.com. We greatly appreciate your feedback and apologize for the inconvenience you faced with your recent order. We understand how frustrating it must have been to receive multiple emails regarding the delay in the delivery of the hamper you ordered for your friend's birthday. It is truly disappointing that despite our commitment to timely delivery, the hamper was not delivered within the promised timeframe, causing your friend to miss out on receiving it on their special day. We sincerely apologize for this oversight and want to assure you that we take your feedback seriously. Our team is looking into the matter to identify the causes that led to this delay and ensure such incidents are not repeated in the future. We truly value you as our customer, and we would like to make it up to you for the inconvenience caused. Please let us know how we can rectify this situation and make things better for you. Our customer service team is ready to assist you in any way possible. Once again, thank you for bringing this to our attention, Philip. We appreciate your understanding and look forward to resolving this matter to your satisfaction. Best regards, Naomi [Customer Care] Hampers.com Customer Support

Posted 11 months ago

“Nice hamper but lost in transit initially and didn’t proactively tell me until I reached out, so had to give the present late. Nothing additional provided to compensate.”

Helpful Report

Posted 1 year ago

Dear valuable Customer, Thank you sincerely for taking the time to share your feedback regarding your recent experience with hampers.com. We truly appreciate your openness in letting us know about your situation, and we apologize for any inconvenience caused. We understand the importance of timely delivery, and we regret that your nice hamper was lost in transit initially, resulting in a delay in receiving your present. It was not our intention to cause any frustration, and we apologize for not proactively notifying you about this issue. We recognize the impact this had on your plans, and we are truly sorry for any inconvenience caused by the late delivery. We also note your comment regarding compensation. We apologize for our oversight in not providing any additional compensation to compensate for the delay. We strive to rectify such situations and would like to make amends for our mistake. In order to improve our services, we kindly ask for your guidance. If there's anything specific you believe we can do better or any suggestions you have to enhance our overall customer experience, we would greatly appreciate your input. Your feedback is incredibly valuable to us, and we want to ensure that we address any areas for improvement. Thank you once again for sharing your experience with us, and we sincerely apologize for any inconvenience Kind regards Naomi [Customer Care]

Posted 11 months ago

“The hamper itself was great and my dad is really enjoying the contents. However, due to your use of Evri as a courier, it arrived FOUR days later than I had requested. This was meant to arrive on his actual birthday but instead received it on the Sunday. Please choose a better courier.”

Helpful Report

Posted 1 year ago

Dear valued Customer, Thank you so much for taking the time to share your feedback about your experience with hampers.com. We truly appreciate your valuable input, as it helps us improve our services. We are delighted to hear that your dad is enjoying the contents of the hamper. However, we sincerely apologize for the delay in delivery caused by our chosen courier, Evri. We understand how important it is for our customers to receive their orders on time, especially for special occasions like birthdays. A member of our team has reached out to you directly to discuss further in detail. If there are any other specific improvements you would like to suggest, we would be more than happy to hear them. Our ultimate goal is to provide the best possible experience for our customers, and your feedback greatly contributes to this endeavor. Thank you once again for your feedback and for choosing hampers.com. We value your business and hope to have the opportunity to serve you better in the future. Warm regards, Naomi [Customer care] Customer Support Team

Posted 1 year ago

“I paid for nominated day delivery as I could guarantee I would be home and it got delivered the next day when no one was home and subsequently has just been left on our driveway on the floor behind a skip no signature for receipt of delivery as EVRI just don’t care please choose a different courier as that’s now a 60th birthday present potentially ruined due to the hamper containing both food and glass bottles of beer”

Helpful Report

Posted 1 year ago

Dear Megan, We are deeply sorry that there was a delay in delivering your order, due to an uncontrollable delay in EVRI's network. We understand how disappointing this news may be, and we sincerely apologise for any inconvenience this may have caused. I have reached out to you directly to discuss this in more detail. At Hampers.com, we fully understand the importance of receiving your thoughtfully chosen gift on the intended date. I hope this experience will not deter you from giving us another chance to put things right we truly value your custom. Sincerely, Nicole (Customer Care Manager)

Posted 1 year ago

“Paid a premium to have it delivered on Monday 12 Feb and it arrived on Sunday 11th”

Helpful Report

Posted 1 year ago

Dear James, I am Nicole, the Customer Care Manager at Hampers.com. As a company, we always strive to provide our valued customers with the best possible experience. I apologise for the inconvenience caused and can assure you your delivery date was not changed. Our business doesn't operate on Sundays, which means any orders with a Monday delivery date are collected by the couriers on Saturday. Although we do specify Monday delivery, the drivers may attempt to deliver the package on Sunday if they happen to be in the same area. While their intentions are good and they are trying to be efficient, I understand it can be frustrating for your thoughtful gift to be delivered earlier than expected and for this, I apologise. I hope that this incident does not deter you from shopping with Hampers.com in the future and I look forward to hearing from you soon. Kindest Regards, Nicole (Customer Care Manager)

Posted 1 year ago

“Not a lot for the price. Disappointing”

Helpful Report

Posted 1 year ago

“Hi one hamper short”

Helpful Report

Posted 1 year ago

“Not very impressed with the hamper average 😒”

Helpful Report

Posted 1 year ago

Dear Peter, Firstly, thank you for your feedback I’m sorry that the hamper didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our products. We aspire to work with the finest artisan food and drink suppliers so that we can ensure every gift hamper is to the highest possible standard. We take great pride in ensuring our hampers have great quality products in comparison to quantity. The prices of our hampers not only reflect the contents inside, but it also include the presentation, the packaging itself, along our branded hamper boxes or wicker baskets. This also includes the care that goes into the packing process which saves our customers the time of having to prepare a hamper themselves. It also includes the overall creation of our hampers, locating wonderful UK suppliers’ products which are high-quality products, including unique products that are not always readily available to the public. I hope this experience will not deter you from shopping with hampers.com again. Kind Regards Hampers.com CC team

Posted 1 year ago

“This was a Christmas gift. Why was it delivered on the 30th November??”

Helpful Report

Posted 1 year ago

“Ordered lots of these hampers as Xmas presents for our clients. The hampers were quite small for the price and delivery took longer than the suggested time period. Some hampers were also lost in transit and we had to get them resent out, cutting it fine for delivery before Xmas. We also weren't notified when the hampers were received and had to check with the clients directly.”

Helpful Report

Posted 2 years ago

hampers.com is rated 4.8 based on 29,510 reviews