hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,621 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received our first hamper from our granddaughter for Christmas . Absolutely thrilled with it . Contents were all very good quality”

Helpful Report

Posted 3 hours ago

“The hamper for my daughter and her family was delivered on time. My daughter said the actual hamper container was of good quality, better than one's she has received in the past. My grand children quickly raided the hamper, and demolished some of their favourites quickly. In total the hamper and contents were of good quality, and reasonable value for the cost.”

Helpful Report

Posted 9 hours ago

“Great selection of products and really helpful customer service team. Thanks for your help Team!”

Helpful Report

Posted 21 hours ago

Dear David, Thank you for your kind words. We’re glad you found the selection great and that our customer service team was helpful. We appreciate your support and look forward to serving you again. Kind regards, Team hampers.com

Posted 18 hours ago

“Very good quality and choice of products”

Helpful Report

Posted 1 day ago

Dear Margaret, Thank you for your kind words. We’re glad you’re enjoying the quality and the choice of products. We appreciate your support and look forward to serving you again. Kind regards, Team hampers.com

Posted 18 hours ago

“My gift was never delivered”

Helpful Report

Posted 1 day ago

Dear Menna, I’m very sorry for the experience you had and for the disappointment this caused. We fell short here, and I completely understand how upsetting it is when delivery commitments are changed and then not met, especially for something as important as a Christmas gift. This is not the standard we aim to provide, and I’m truly sorry that what should have been a special surprise turned into a let down. Your feedback has been shared internally so this can be reviewed and learned from. Thank you for taking the time to share your experience. Kindest Regards, Team hampers.com

Posted 18 hours ago

“Terrible service .....was told delivery by 12/23 for Christmas ...then told 12/24 Christmas Eve ..no delivery still . The Delivery showed up Saturday Dec 27th at 3 .07 pm. Christmas Missed ...Relatives gone ....so a complete missing . If you make a promise to deliver Dec 23rd & Can't and then say you will Dec 24th & still can't why say you will ? It cost $130 . Its Christmas so you know its always extremely busy ......Such a pity, as it was surprize present for Christmas. An example here of " Over promise & under deliver" .”

Helpful Report

Posted 1 day ago

Dear FPaul, I’m very sorry for the experience you had and for the disappointment this caused. We fell short here, and I completely understand how upsetting it is when delivery commitments are changed and then not met, especially for something as important as a Christmas gift. This is not the standard we aim to provide, and I’m truly sorry that what should have been a special surprise turned into a let down. Your feedback has been shared internally so this can be reviewed and learned from. Thank you for taking the time to share your experience. Kindest Regards, Team hampers.com

Posted 18 hours ago

“Good product, reasonable price”

Helpful Report

Posted 1 day ago

Dear Mohamed, Thank you for your kind words. We’re glad you’re enjoying the product and that you find the price reasonable. We appreciate your support and look forward to serving you again. Kind regards, Team hampers.com

Posted 18 hours ago

“It is the second year that I have chosen them for our most important clients, and they have never disappointed me. On the contrary, they have proven to be extremely helpful, kind, and professional. Today I spoke with Mohamed, who was incredibly kind, resolved my issue immediately, and was very professional. Next year, I will definitely purchase from hampers.com again. It was an absolute pleasure knowing everything was under control with you. Thanks a million!”

Helpful Report

Posted 1 day ago

Dear Alejandra, Thank you for your kind words. We’re thrilled that hampers.com has been reliable for your important clients for the second year, and that Mohamed was incredibly kind, resolved your issue promptly, and remained professional. We look forward to serving you again next year. Kind regards, Team hampers.com

Posted 18 hours ago

“I ordered 2 hampers, 1 I paid extra on to select a named date for it to arrive and the other I left to be delivered anytime. The 1 I paid extra for did not arrive on the date I selected, it arrived a day later along with the 2nd hamper. I have emailed the support team to ask about this and each time I have been told my hampers arrived successfully so no response to my actual query.”

Helpful Report

Posted 1 day ago

Dear Michelle, I’m very sorry for the frustration this has caused. I completely understand why this would be disappointing, especially after paying extra for a named day delivery and then not receiving a clear response to your query. We fell short here, and I’m sorry for the lack of clarity in our communication. A member of our team will be in touch with you to look into this properly and address your concerns. Kindest Regards, Team Hampers.com

Posted 18 hours ago

“Have used this company twice before. Hamper delivered with care and on the date specified. Hamper products were as described and were appreciated by recipients.”

Helpful Report

Posted 2 days ago

Dear Inna, Thank you for your kind words. We’re glad the delivery went smoothly on the specified date and that the hampers were as described and appreciated by the recipients. Kind regards, Team hampers.com

Posted 18 hours ago

“Delivered with care. Hamper products were as described and were appreciated by recipients.”

Helpful Report

Posted 2 days ago

Dear Inna, Thank you for your kind words. We’re glad the delivery met your expectations and that the hampers were appreciated by the recipients. Kind regards, Team hampers.com

Posted 18 hours ago

“Lovely hampers but Christmas delivery was missed. Customer service seems to be all at sea and completely uninterested in helping.”

Helpful Report

Posted 2 days ago

“My order was supposed to to be delivered on 22nd Dec but was delayed, no updates till I have to follow up in Jan, again replacement was out of stock. Spend few days corresponding with the service agent, support was terribly, response is always late in the afternoon close to end of office hours, thus, a simple task takes a few days to resolve. I almost suspect this is a scam site as my replacement was out of stock and agent seems not able to comprehend simple statement or simply trying to brush me off by asking me again and again to check their web site. Worst experience, never gonna place an order with them ever again,”

Helpful Report

Posted 2 days ago

Dear Janet, I’m very sorry for the experience you had and for how this situation was handled. I want to reassure you that we are a legitimate business and take these concerns very seriously. During the Christmas period we received an exceptionally high volume of enquiries and were responding as quickly as we could, however I fully accept that this does not excuse the delays or the frustration caused. We fell short in providing timely, clear communication and a smooth resolution, and I’m genuinely sorry for that. If you do still require assistance or would like us to look into this further, please do reach out to us at help@hampers.com and we will do our best to assist. Kindest Regards, Team Hampers.com

Posted 2 days ago

“Poor service, Ordered for a client as a Xmas gift on the 16th of December. And it was finally delivered on the 6th of Jan Won't be using agan”

Helpful Report

Posted 3 days ago

Dear Andrew, I’m very sorry for the poor experience you had and for the delay in delivery. This is not the level of service we aim to provide, especially when an order is intended as a Christmas gift for a client. We fell short on this occasion, and I completely understand your disappointment. Thank you for taking the time to share your feedback. Kindest Regards, Team Hampers.com

Posted 2 days ago

“Whilst the hamper was lovely, mine wasn’t delivered on the requested day. I raised a case for further help and information on what day it would be delivered and got no answer for 4 days. The answer that came back didn’t inform me of the delivery date which wasn’t helpful. Working customer facing, I would’ve expected a quicker reply, an answer to my question and further information like tracking which would’ve been helpful along with an apology (which I did get).”

Helpful Report

Posted 3 days ago

Dear Katriona, I’m really sorry for the frustration this caused and for the delay in responding to you. I completely understand how disappointing this must have been, especially after reaching out for clarity and not getting the information you needed. Over the Christmas period we experienced a very high volume of enquiries and were working as quickly as we could to get through them, however that does not take away from the fact that you should have received a clearer, more timely response with useful information such as tracking. We fell short here, and I’m genuinely sorry for that. Thank you for taking the time to share such thoughtful feedback. It has been shared internally so we can improve. Kindest Regards, Team Hampers.com

Posted 2 days ago

“The delivery was one day late. It was delivered on 1st of January, 2026 instead of 30th/31St of December, 2025 as schduled.”

Helpful Report

Posted 3 days ago

Dear John, I’m very sorry for the delay and for the inconvenience this caused. We fell short on this occasion, and I understand how disappointing it is when a delivery doesn’t arrive as scheduled. We appreciate your custom and hope the hamper was thoroughly enjoyed. Kindest Regards, Team Hampers.com

Posted 2 days ago

“Extremely poor service and communication. My order was placed in November and was supposed to be delivered in the first week of December. I got a confirmation that it was delivered. My client never received the hamper. I found out that it was never delivered in the first place when I called them myself after Christmas. I was not informed of any delivery issue at all. I only found out after chasing them myself. Even after this, they offered only a partial refund rather than taking responsibility for the failure. This level of service is totally unacceptable, especially the complete lack of communication. I would not recommend this company based on my experience. Never using this company again.”

Helpful Report

Posted 3 days ago

Dear Jiwan, I’m genuinely sorry for the experience you’ve described. This is clearly not acceptable, especially given how early the order was placed and the fact that you had to uncover the issue yourself after Christmas. The lack of communication and the confusion around delivery is something we completely fell short on, and I understand why this would have been incredibly frustrating and damaging to your confidence in us. I’m also very sorry that the resolution offered did not feel appropriate or reflective of what went wrong. That is not the standard we aim to provide, and your feedback has been taken seriously and shared internally for review. Thank you for taking the time to explain what happened. We truly regret the disappointment caused. Kindest Regards, Team Hampers.com

Posted 2 days ago

“My friend in Essex has received this hamper and will have it with her husband and Elderly mother. Thank you very much for your fantastic help and tracking.”

Helpful Report

Posted 3 days ago

Dear Elise, Thank you for your kind words. We’re delighted our help and tracking could assist your friend and her family in Essex. Kind regards, Team hampers.com

Posted 2 days ago

“Good services, Will defenilty try it again :)”

Helpful Report

Posted 4 days ago

Dear Haris, Thank you for your kind words. We’re glad you had a good experience and look forward to welcoming you again soon. Kind regards, Team hampers.com

Posted 3 days ago

“The customer service tried to be helpful but this should have been delivered over 2 weeks ago before Christmas!@”

Helpful Report

Posted 4 days ago

Dear Violet, I’m very sorry for the delay and for the experience you’ve had. We fell short on this occasion, and I completely understand your frustration. This is not the level of service we aim to provide. We truly appreciate your custom and hope you will consider giving us another chance in the future. Kindest Regards, Team Hampers.com

Posted 3 days ago

hampers.com is rated 4.8 based on 30,621 reviews