hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,884 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reach out to the recipient for a better review”

Helpful Report

Posted 5 months ago

Dear Jean, Thank you for taking the time to leave a review. We hope your recipient thoroughly enjoys it. If there’s anything else we can assist with for future orders, please let us know. Kind regards, Team hampers.com

Posted 5 months ago

“I am still waiting for it after having it ordered in sufficient time forc17th December.Very dissatisfied!!”

Helpful Report

Posted 5 months ago

Dear Eileen, I’m really sorry for the disappointment and frustration this has caused, especially as the order was placed with plenty of time ahead of 17th December. I can see that you have now been fully refunded, and I do apologise that the experience did not meet expectations. Again, I apologise for the frustration caused. Kind regards, Team hampers.com

Posted 5 months ago

“Delivery not carried out. Hamper was not delivered yet. So no good rating yet”

Helpful Report

Posted 5 months ago

Dear Maria, I’m really sorry for the frustration this has caused and understand how disappointing it is to receive delivery updates when the order hasn’t arrived as expected. Our records show the order as delivered on 19/12 at 18:01, but if this wasn’t the case, please do contact us at help@hampers.com so we can investigate this properly and support you as quickly as possible. Again, I apologise for the frustration caused. We’ll work to make this right. Kind regards, Team hampers.com

Posted 5 months ago

“Hamper still not delivered, have to keep chasing I will never use this company again”

Helpful Report

Posted 5 months ago

Dear Andrew, Thank you for your review. I’m very sorry to hear your hamper hasn’t arrived and for the trouble you’ve had chasing it up. This isn’t the experience we aim to provide. I can see a replacement was processed today and is scheduled for delivery on Tuesday. I’m really sorry you’ve had to keep chasing this, I understand how frustrating that must be. If you need any further help in the meantime, please do get back in touch. Again, I apologise for the frustration caused. We’ll work to make this right. Kindest regards, Team hampers.com

Posted 5 months ago

“Excellent delivery really fast good quality produce well presented”

Helpful Report

Posted 5 months ago

Dear Debbie, Thank you so much for your kind feedback. We’re thrilled to hear the delivery was fast and the produce was of good quality and well presented. If there’s anything else we can assist with for future orders, please let us know. Kind regards, Team hampers.com

Posted 5 months ago

“The recipients were very pleased.”

Helpful Report

Posted 5 months ago

Dear J, Thank you so much for sharing your feedback. We’re thrilled to hear the recipients were very pleased. If there’s anything else we can assist with for future orders, please let us know. Kind regards, Team hampers.com

Posted 5 months ago

“The hamper was for one of my sons and his partner. It was delivered quite promptly and they were impressed with the quality of the contents.”

Helpful Report

Posted 5 months ago

Dear Ian, Thank you so much for your kind words. We’re thrilled to hear the hampers were delivered promptly and that your son and his partner were impressed with the contents. If there’s anything else we can assist with for future orders, please don’t hesitate to reach out. Kind regards, Team hampers.com

Posted 5 months ago

“Great selection of treats, foods and wine. Everything you could want for Christmas. Would recommend highly.”

Helpful Report

Posted 5 months ago

Dear Liz, Thank you so much for your kind words. We’re delighted you enjoyed the wide selection and would recommend hampers.com. If there’s anything else we can do for future orders, please don’t hesitate to reach out. Kind regards, Team hampers.com

Posted 5 months ago

“Excellent customer service”

Helpful Report

Posted 5 months ago

Dear Mrs Marks, Thank you so much for your kind words. We're delighted to hear you experienced excellent customer service. If there's anything else we can assist with for future orders, please let us know. Kind regards, Team hampers.com

Posted 5 months ago

“I have only received one hamper. Where is the other hamper? Please deliver it ASAP.”

Helpful Report

Posted 5 months ago

Dear Raghavendra, Thank you for your review. I can see you’ve already sent an email and that one of our Customer Care advisors is liaising with you to look into the missing hamper and get this resolved as quickly as possible. Thank you for your patience while this is being sorted. Kindest regards, Team hampers.com

Posted 5 months ago

“Good content, but were sent with no notes after I put specific notes on each one. It’s a small thing, but frustrating to receive a gift and not know who it is from.”

Helpful Report

Posted 5 months ago

Dear Catherine, Thank you for your review. I’m pleased to hear you were happy with the contents, and I’m sorry for the confusion around the gift message. To clarify, gift messages are placed in the label pouch on the outside of the hamper, rather than inside the box itself. I appreciate this can be easily missed and understand how frustrating it must be not knowing who the gift was from at first. Thank you for sharing your feedback. Kindest regards, Team hampers.com

Posted 5 months ago

“It didn’t arrive even though you say it has. You make out that we are lying about not receiving !!”

Helpful Report

Posted 5 months ago

Dear Sheenagh, Thank you for your review. I’m very sorry for your experience and for how this has come across. That is certainly not our intention, and I apologise for the frustration this has caused. If you require any additional help or clarification, please do get in touch with us and we’ll be happy to support you further. Kindest regards, Team hampers.com

Posted 5 months ago

“Fabulous hamper! I bought as a Christmas gift for my son and family and they were absolutely delighted with it.”

Helpful Report

Posted 5 months ago

Dear Carol, Thank you so much for sharing your wonderful experience. We’re thrilled to hear the hamper was a fabulous Christmas gift and that your son and family were delighted with it. If there’s anything else we can do to help with future orders, please don’t hesitate to reach out. Kind regards, Team hampers.com

Posted 5 months ago

“Lovely but the packing ie the straw in the hamper is horrible to get rid of it get everywhere. But the hampers did arrive quickly and the items included are lovely, good names and tasty. I would recommend this company”

Helpful Report

Posted 5 months ago

Dear Shelagh, Thank you for taking the time to share your feedback. We’re glad the hampers arrived quickly and that you enjoyed the items, but I’m sorry the straw in the packing caused a mess. I’ll pass your comment to our packing team so we can improve in this area. If there’s anything else we can do or if you’d like us to assist with a future order, please let us know. Kind regards, Naomi (Customer Care)

Posted 5 months ago

“Hamper price was great value and customer service communication was excellent. The order was online from Australia. Delivered to London address on the day requested with updates of delivery arrangements. Great service. Thanks”

Helpful Report

Posted 5 months ago

Dear Bruce, Thank you for your wonderful review. We’re thrilled to hear the hampers offered great value, the communication was excellent, and you received delivery on the requested day with timely updates. If there’s anything else we can assist with for future orders, please let us know. Kind regards, Naomi (Customer Care)

Posted 5 months ago

“The hampers are just lovely. Not so sure about your delivery partner. It was meant to be delivered onTuesday - they emailed me to say Wednesday - then they had a problem and said Thursday, then another problem spa I reached out to their customer service. It was eventually delivered Friday. Not too much of a challenge on this occasion but… I do not find Evri reliable. If I had know it was Evri I might have shopped elsewhere.”

Helpful Report

Posted 5 months ago

Dear Simon, Thank you for your review. I’m really pleased to hear you found the hampers themselves lovely, but I’m sorry the delivery experience let this down. I understand how frustrating it is when delivery dates keep changing, even if it didn’t cause a major issue on this occasion. This isn’t the level of experience we want for our customers, and your feedback has been noted. Thank you for taking the time to share it. Kindest regards, Team hampers.com

Posted 5 months ago

“Packed lovely and l was pleased with the selection of treats, also a prompt delivery, I would use them again.”

Helpful Report

Posted 5 months ago

Dear Yvonne, Thank you for your lovely review. We’re thrilled you were pleased with the selection and that the delivery was prompt. We’d be delighted to serve you again for your next hamper. If there’s anything else you’d like or any special requests for future orders, please let us know. Kind regards, Team hampers.com

Posted 5 months ago

“Easy to use service to send gift from Australia to UK. Lots of choice, good prices easy to use ordering site and on time delivery.”

Helpful Report

Posted 5 months ago

Dear Lesley, Thank you for your lovely review. We’re delighted to hear the service was easy to use, with lots of choice, good prices, simple ordering, and on-time delivery. If there’s anything else we can do, please let us know. Kind regards, Naomi (Customer Care)

Posted 5 months ago

“I ordered three hampers at the same time for family and friends. Unfortunately, they all arrived on different days, with the final delivery being delayed by an extra day. Sadly, the last hamper — sent to a friend — also included the wrong message. It even contained visible HTML code (), which completely lost the personal sentiment I had intended and made me wonder whether the correct hamper was sent at all. I didn’t raise the issue, as it had already been opened, and my friend was genuinely delighted to receive such a thoughtful gift. I’ve never experienced any issues before, so this may have been down to the delivery company rather than the seller.”

Helpful Report

Posted 5 months ago

Dear Michael, Thank you for sharing your experience. I’m sorry to hear about the delayed deliveries and the incorrect message with the final hamper. That HTML code and the missing personal sentiment are understandably disappointing. We’ll review this with our fulfillment and delivery partners to prevent a recurrence and ensure messages are correct and hamper deliveries are aligned. If there’s anything else you’d like us to do now, please let us know. Kind regards, Naomi (Customer Care)

Posted 5 months ago

Helpful Report

Posted 5 months ago

Dear Michael, Thank you for sharing your experience. I’m sorry to hear about the staggered deliveries and the incorrect message on the final hamper, plus the visible HTML code which affected the personal sentiment. We’ll review our fulfillment and courier processes to prevent a recurrence and ensure messages are correct across all hampers. Kind regards, Naomi (Customer Care)

Posted 5 months ago

hampers.com is rated 4.8 based on 30,884 reviews