hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 31,069 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really quick delivery - ordered Friday afternoon and it was delivered next day, very happy customers!”

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Posted 8 months ago

“Arrived quickly but some products were out of date in a couple of days - not ideal”

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Posted 8 months ago

Dear Amy, Thank you for taking the time to leave your review. I’m really sorry to hear that some of the products were so close to their expiry date, especially as the hamper arrived promptly. I completely understand why that wouldn’t feel ideal. We take care in selecting quality artisan products and aim for them to arrive with a suitable shelf life, so this feedback is disappointing to hear and will be reviewed internally. Thank you for sharing your experience. Kind regards, The Hampers.com Team

Posted 8 months ago

“A beautiful packaged hamper full of my mum's favourite goodies. She absolutely loved it.”

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Posted 8 months ago

“DPD didn’t deliver hamper on specified day but messaged me to say no one in and left card. Customer was in all day looking after her sick daughter and no card left. It was delivered the next day and DPD driver apologized saying it was probably an agency driver, they do this all the time.”

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Posted 8 months ago

Dear Alan, Thank you for taking the time to leave your review. I’m really sorry for the frustration caused by the missed delivery attempt, especially as the recipient was at home all day and no card was left. I completely understand how upsetting and confusing that must have been, particularly given the circumstances. I’m glad to hear the hamper was delivered the following day and that the driver apologised, but I appreciate that this doesn’t take away from the inconvenience caused at the time. Thank you for sharing your experience. Kind regards, The Hampers.com Team

Posted 8 months ago

“Lovely hampers with a great selection, they gave made lovely Christmas presents for 2 happy people.”

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Posted 8 months ago

“Ordered a hamper for my parents in law, was supposed to be delivered 21st December, it’s Christmas Day and haven’t received it. The delivery person didn’t try and deliver to the right address so I changed to a pickup at the local super market and the parcel was “delayed in transit”. when I called customer service they said they would update me in the next hour on the 24th December no update and still no hamper. I understand deliveries before Christmas is hard but since there was a lot of time before Christmas I thought it would be fine. Now I wish I hadn’t spent £50 and got it in person instead of I had known.”

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Posted 8 months ago

Dear Elodie, Thank you for taking the time to leave your review. I’m really sorry for how disappointing and frustrating this experience has been, especially as the hamper was intended for your parents in law and ordered well in advance of Christmas. I understand how upsetting it must have been to deal with delivery issues, incorrect address attempts, delays in transit, and a lack of follow-up when you were expecting updates. That uncertainty at such an important time understandably takes away from what should have been a thoughtful gift. I can see that the hamper was eventually collected on 27/12, but I appreciate that this was far too late to serve its intended purpose. I’m very sorry we let you down on this occasion. Thank you for sharing your experience. Kind regards, The Hampers.com Team

Posted 8 months ago

“Fabulous service! Highly recommended”

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Posted 8 months ago

“Exactly what we wanted in a timely manner”

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Posted 8 months ago

“Better than Fortnum, quality and value.”

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Posted 8 months ago

“Dissapointed as ordered 2 hampers for Xmas well in advance and only 1 arrived. 2nd hamper promised redelivery for 24th but still did not arrive. I return to Spain on 27th”

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Posted 8 months ago

Dear Carolyn, Thank you for taking the time to leave your review. I’m really sorry for how disappointing this experience was, especially as you ordered both hampers well in advance for Christmas and one never arrived as promised. I can see that a full refund has now been actioned, but I completely understand that this doesn’t make up for the inconvenience and frustration caused, particularly with your travel plans back to Spain. Thank you for sharing your feedback, and I’m very sorry we let you down on this occasion. Kind regards, The Hampers.com Team

Posted 8 months ago

“Well presented with quality contents.”

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Posted 8 months ago

“Good selection. Great service. Timely delivery. What more can you expect?”

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Posted 8 months ago

“Very good and efficient!”

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Posted 8 months ago

“Great service and delivery and the recipient was very pleased with the contents xx”

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Posted 8 months ago

“Ordered two hampers to go to different addresses and the first one arrived on the scheduled date but unfortunately the second one went astray, which was the fault of the carrier not Hampers.com. However, Rania from Hampers.com went above and beyond on sorting the problem and ensuring delivery was made before Xmas, she is a credit to the company. The quality of product on the hampers is excellent and was beautifully presented. All in all, everyone was very satisfied.”

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Posted 8 months ago

“Reasonable selection, reasonable prices. Excellent timing and processing of order with excellent notification. Great service of being able to include personal message and choose a delivery date. Nice packaging/presentation.”

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Posted 8 months ago

“Total scam - ordered two hampers, worth almost £300, which were never delivered, despite messages being sent to me saying they were on their way. Went to web site only to find my order had been cancelled - the day before I made it!”

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Posted 8 months ago

Dear Euan, Thank you for taking the time to leave your review. I’m so sorry for how disappointing this experience must have been, especially as the hamper was intended for your son and his family and you’re based overseas, which makes situations like this even harder to manage. I can see that a Customer Care advisor has now been in contact with you and has provided an explanation, along with an apology and compensation. I do apologise again for the upset and inconvenience caused, particularly at such an important time of year. Thank you for sharing your experience with us. Kind regards, The Hampers.com Team

Posted 8 months ago

“If i could I will not even give zero stars to this company. I placed an order well in time to be delivered before Christmas but yesterday received an email that they lost the tracking number - umm??? Basically they over sold the item and did not ship it and making excuses. Trying to get them to send a replacement order but the customer service only responds to email after 24 hour and that too only once a day and then give no clear instructions on how to send replacement gift which now will be delivered after Christmas.”

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Posted 8 months ago

Dear J., Thank you for taking the time to leave your review. I’m really sorry for how frustrating and upsetting this experience has been, especially as your order was placed in good time for Christmas. I can see that a replacement has now been actioned and that a member of our Customer Care team confirmed this with you by email today. I completely understand how disappointing the delays and lack of timely communication must have felt, particularly when this was meant to be a Christmas gift. Thank you for sharing your feedback, and I’m very sorry we let you down on this occasion. Kind regards, The Hampers.com Team

Posted 8 months ago

“Ordered 2 to the same address only one delivered!! Just seen other reviews saying the same, why it is so hard not even different addresses not happy at all when I have paid a lot for delivery! Can you let me know when the other one is due to be delivered and I would like the delivery refunded please!”

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Posted 8 months ago

Dear Maxine, Thank you for taking the time to leave your review. I’m really sorry for the confusion and frustration this caused, especially after paying for delivery and expecting both hampers together. When multiple hampers are ordered, they can sometimes be dispatched from different warehouses, which means they may arrive separately. I appreciate that this isn’t clear from the customer side and can be very disappointing when you’re expecting everything at once. I can see that both hampers have now been delivered, and I’m sorry for the inconvenience and worry this caused at the time. Thank you for sharing your feedback, which is genuinely helpful. Kind regards, The Hampers.com Team

Posted 8 months ago

“I found the service exerlent”

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Posted 8 months ago

hampers.com is rated 4.8 based on 31,069 reviews