hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,654 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed this order at the end of November to be delivered on 23rd December. It still hasn’t arrived at the location I needed it to get to which is disappointing. The look like lovely hampers but wasn’t delivered on time.”

Helpful Report

Posted 4 weeks ago

Dear Sophie, Thank you for taking the time to leave your review. I’m really sorry that your hamper didn’t arrive in time, especially as it was ordered well in advance for a specific date. I completely understand how disappointing that is. Your order is currently at the local delivery depot and should be out for delivery tomorrow. Once it’s out for delivery, you’ll receive a notification with a delivery time slot directly from the courier. If you still need any help, or if you haven’t already been in touch, please do reach out to us at help@hampers.com and we’ll be happy to assist further. Thank you again for your feedback, and I’m sorry we let you down on this occasion. Kind regards The Hampers.com Team

Posted 4 weeks ago

“Very reliable and efficient. High quality items.”

Helpful Report

Posted 4 weeks ago

Dear Amanda, Thank you for your 5-star review. We’re delighted to hear you find hampers.com reliable, efficient, and with high-quality items. We look forward to assisting you again in the future. Kind regards, Team hampers.com

Posted 4 weeks ago

“Please advise when hamper will be delivered?”

Helpful Report

Posted 4 weeks ago

Dear Kevin, Thank you for taking the time to leave your review. I’m really sorry that your hamper didn’t arrive in time, especially as it was ordered well in advance for a specific date. I completely understand how disappointing that is. Your order is currently at the local delivery depot and should be out for delivery tomorrow. Once it’s out for delivery, you’ll receive a notification with a delivery time slot directly from the courier. If you still need any help, or if you haven’t already been in touch, please do reach out to us at help@hampers.com and we’ll be happy to assist further. Thank you again for your feedback, and I’m sorry we let you down on this occasion. Kind regards The Hampers.com Team

Posted 4 weeks ago

“Bought as a Christmas present - was over the moon with it The only disappointment was it wasn’t delivered when meant to be”

Helpful Report

Posted 4 weeks ago

Dear Mrs McKay, Thank you for taking the time to leave your review. I’m really glad the gift was well received, and I’m sorry it wasn’t delivered on the intended date. I understand how important the timing is for a Christmas present. If you’d like us to look into this further or discuss your feedback in more detail, please do reach out to us at help@hampers.com, and we’ll be happy to help. Thank you again for sharing your experience. Kind regards The Hampers.com Team

Posted 4 weeks ago

“"I've used this company for around 5 years and they are absolutely fantastic. They offer a wide range of well-priced hampers for all occasions and the website is very easy to use. I recently made a delivery address error whilst ordering a hamper, I messaged them at 9:30 p.m on a Sunday evening just before Christmas, and they had it sorted within half an hour! Unbelievably Exceptional service." Companies like this are few and far between, and deserve recognition. 5 stars every time and highly recommended.”

Helpful Report

Posted 4 weeks ago

Dear Yousaf, Thank you for your amazing 5-star review. We’re thrilled you’ve trusted us for around 5 years and happy that our hampers, site, and service meet your needs. It’s fantastic to hear we could sort the delivery address issue quickly for you—glad we could help when you needed us. We really appreciate your kind words and look forward to assisting you again soon. Kind regards, Team hampers.com

Posted 4 weeks ago

“Well, not something I’d normally do but I’d run out of ideas for my parents. Finding a hamper though without Xmas cake mince pies and cheap gear as my step mother is a retired cookery teacher wasn’t easy! This looked good enough I did at first think it was expensive, however some quality cheeses a quality port and some quality biscuits with nice packaging (basket) with the timely delivery (next day) turns out to be quite the bargain! And had very happy parents A BIG thank you Neil from the west country”

Helpful Report

Posted 4 weeks ago

Dear Neil, Thank you for your wonderful 5-star review. We’re delighted to hear the hampers, timing, and packaging hit the mark and that your parents were so pleased. We appreciate your support and look forward to helping again in the future. Kind regards, Team hampers.com

Posted 4 weeks ago

“Thought it would be a wicker hamper not a cardboard box. Not that much in it. Won’t use you again.”

Helpful Report

Posted 4 weeks ago

Dear Stephen, I’m very sorry to hear this and appreciate you sharing your feedback. I understand how disappointing it must have been to receive a cardboard box when you were expecting a wicker hamper, especially if the presentation didn’t meet your expectations. Our hampers do focus on artisan quality products, and the packaging details are shown on the product pages, but I’m sorry if this wasn’t clear and led to disappointment. Please accept our sincere apologies. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Still haven’t received the hamper that was promised to me before Christmas Eve. Also charged me £5.99 for for the privilege and they didn’t deliver like they promised otherwise I would have gone for the free delivery option of sometime after Xmas! Yeah not very happy as I’ve been misled. Il up this post when I actually receive the hamper which I think is in a couple of days. Hope you all had a good Xmas”

Helpful Report

Posted 4 weeks ago

Dear Dean, I’m very sorry about this and completely understand why you’re unhappy. Unfortunately, there was a delivery delay and your order was affected, which is especially frustrating when you paid for delivery before Christmas Eve and were relying on that promise. I can see that your hamper is currently at the delivery hub. As soon as it is out for delivery, you will be notified. Please accept our sincere apologies for the delay and for the disappointment this has caused, as this is not the level of service we aim to provide. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Not happy. Two orders placed both to addresses in Weston super Mare, both paid for on same order. Only one delivered. How is that?”

Helpful Report

Posted 4 weeks ago

Dear Jason, I’m really sorry about this and completely understand why you’re unhappy. Although both hampers were placed on the same order, they are being shipped from different sites as they are different SKU's, which means they can sometimes move through the carrier network separately. I can see that the outstanding hamper is currently with DPD and is showing as delayed at the hub. This should be out for delivery very soon, and you will receive a notification as soon as it is out for delivery. I sincerely apologise for the delay and for the frustration this has caused, especially as you expected both deliveries together. Please accept our apologies again for the inconvenience. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Excellent quality and great value.”

Helpful Report

Posted 4 weeks ago

“Dear sir, madam, we will promise that the hamper would be delivered on the 24th just before Christmas and I was delivered after Christmas on the 27th. We're not happy with the service.”

Helpful Report

Posted 4 weeks ago

Dear Amarjit, We’re very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Ordered my Christmas hamper to be delivered on Christmas Eve. At 16:03 that day hampers.com informed me it would now not be delivered until the next working day 29 December (despite it being at my local delivery depot) which was disappointing and with no time to get a replacement gift for Christmas. That said, it arrived 2 days after Christmas on 27 December, I my opinion it was poorly packaged as some of the individual items were open which was noted by the recipient. My email to hampers.com has yet to be responded to.”

Helpful Report

Posted 4 weeks ago

Dear Richard, We’re very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, particularly for Christmas deliveries where timing is so important. I’m also sorry to hear about the condition of the items on arrival, as this is not what we would expect. We are currently working through our emails as quickly as possible and a member of our team will be in touch regarding the email you sent. Please accept our sincere apologies for the inconvenience and disappointment caused. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Ordered a hamper for my grandmother for Christmas with a grantee it would be delivered Christmas Eve. The hamper didn’t turn up till the 27th. The package was meant to be delivered by 2.30pm on Christmas Eve and I wasn’t notified it wasn’t being delivered at 7pm I sent a message to Hampers.com and still have not received a response. I wasn’t going to leave a complaint but the only correspondence I have had from Hampers.com was for me to leave a review…”

Helpful Report

Posted 4 weeks ago

Dear Jamie, I’m very sorry about this and completely understand how upsetting this must have been, especially as the hamper was for your grandmother and guaranteed for Christmas Eve delivery. Being notified so late in the evening that it wasn’t arriving, followed by no response to your message, is not acceptable and not the level of service we aim to provide. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. I can see that the hamper was delivered yesterday. Please accept our sincere apologies again for the disappointment and frustration caused. We do hope you’ll consider giving us another chance in the future. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“To get straight to the point, I cannot review the quality of the hamper contents as it never arrived. It was a gift that should have been delivered on Christmas Eve - what an utter let down. I’ll be very surprised if this review is published.”

Helpful Report

Posted 4 weeks ago

Dear Linda, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please be assured that you are not being ignored. We are working through all enquiries as quickly as possible and a member of our team will be in contact with you shortly to assist further. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Wasn’t delivered on time and my family didn’t get it”

Helpful Report

Posted 4 weeks ago

Dear J M, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. I can see the hamper was delivered yesterday. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Took an order that couldnt be delivered in time - claimed was due to circumstances outside their control. Opened a case at customer service - no action after 4 days . Didnt respond . Who knows product might be great - but getting the basics right is important .”

Helpful Report

Posted 4 weeks ago

Dear Simon, I’m really sorry about this and understand your frustration. The lack of follow up and communication is not the standard we aim to provide, and I appreciate you taking the time to raise it. Please be assured you’re not being ignored. We’re working through all enquiries as quickly as possible and a member of our team will be in touch to review this with you. Sincere apologies again for the inconvenience caused. We do hope you’ll consider giving us another chance in the future. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“A disgusting company with selfish attitude. Despite contacting them that hamper order for xmas was delivered 4 days after the original date is not required. It was a gift for a family member in hospital.They ignored my email and still delivers after 4 days. Will not use this company again”

Helpful Report

Posted 4 weeks ago

Dear Catherine, I’m very sorry to hear this and completely understand why you’re so upset. Delivering a hamper four days late, especially after you had already explained it was no longer required and that it was intended as a gift for a family member in hospital, is deeply disappointing. This is not the level of care or service we aim to provide, and I’m truly sorry for the distress and frustration this caused. Please be assured you are not being ignored. We are working through all enquiries as quickly as possible and a member of our team will be in contact with you via the email you raised. Please accept our sincere apologies again for letting you down. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“I gave this hamper as a gift so hopefully it has been enjoyable to the recipient”

Helpful Report

Posted 4 weeks ago

“Supposed to be delivered on Xmas day. Still not delivered.”

Helpful Report

Posted 4 weeks ago

Dear Sebastiaan, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Ordered specifically to arrive before Christmas as was confirmed when ordering. Did not deliver until 27th December. Very disappointing.”

Helpful Report

Posted 4 weeks ago

Dear Christopher, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 3 weeks ago

hampers.com is rated 4.8 based on 30,654 reviews