hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,654 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Christmas gift for delivery on 12/23 and it has not yet been delivered. I have not heard anything from customer service. Won’t use again!”

Helpful Report

Posted 4 weeks ago

Dear Sarah, We sincerely apologise for the delay. This is unacceptable and not the level of service we expect to provide. I can see that a member of our Customer Care team has been in touch, but I’m very sorry for the frustration this delay has caused. Thank you for your patience, and please accept our apologies once again. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Ordered 5 days before Xmas, now December 27th, not shipped yet”

Helpful Report

Posted 4 weeks ago

Dear Mike, We’re very sorry for the ongoing delay and completely understand your frustration, especially as this was intended to be a Christmas gift. We appreciate that it’s not possible to review the hamper when it has not yet arrived. A member of our team will be in touch with you directly to look into this and provide an update on the delivery as soon as possible. Please accept our sincere apologies for the disappointment and inconvenience this has caused. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“The hamper was a gift for a family member The contents in there were really good lots of lovely snacks”

Helpful Report

Posted 4 weeks ago

“Excellent service”

Helpful Report

Posted 4 weeks ago

“Good quality hamper and delivered on time.”

Helpful Report

Posted 4 weeks ago

“Made ordering so very easy and kept us informed through the whole process! From USA to UK.”

Helpful Report

Posted 4 weeks ago

“As per most the other reviews, only ordered a Christmas Hamper, because it had delivery before Christmas (24th). It didn't arrive until 27th so it’s pretty pointless now.”

Helpful Report

Posted 4 weeks ago

Dear Jamie, We’re very sorry to read this and completely understand why you feel so disappointed. Ordering a Christmas hamper based on the promise of delivery before Christmas sets a clear expectation, and when it arrives days later it understandably feels pointless and deeply frustrating. We appreciate how much thought goes into choosing a gift for a specific occasion, and we’re truly sorry that the delay took away from that moment. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. Kindest Regards, Team hampers.com

Posted 3 weeks ago

“A great service. A good quality gift.”

Helpful Report

Posted 4 weeks ago

“Ordered on 11th Dec for delivery on 24th. Arrived on 27th, thereby defeating the point of a Christmas hamper.”

Helpful Report

Posted 4 weeks ago

Dear Tim, We’re very sorry for the major delay that occurred and completely understand how disappointing and frustrating this must have been. When a gift is meant for a specific occasion, especially Christmas, timing is everything, and the late delivery understandably took away from the experience and the thought behind the gift. We appreciate how much planning goes into choosing and ordering a Christmas hamper, and we’re truly sorry that the delay meant it didn’t arrive when it should have. This is not the standard we aim to provide, and we sincerely apologise for the inconvenience, upset, and disappointment caused. Kind regards, Team Hampers.com

Posted 3 weeks ago

“Super hamper, recipient very happy. Customer service absolutely amazing when I had made a typo on gift card and sorted it - thanks so much Steve :-)”

Helpful Report

Posted 4 weeks ago

“I can honestly say that the product was good. The only issue I had was that I paid for the item to be delivered before Christmas. Unfortunately the item didn’t come till 27th and there was no compensation offered and the guy on the chat function didn’t really seem bothered or concerned”

Helpful Report

Posted 4 weeks ago

Dear Phillip, We’re very sorry for the ongoing delay and completely understand your frustration, especially as this was intended to be a Christmas gift. We appreciate that it’s not possible to review the hamper when it has not yet arrived. A member of our team will be in touch with you directly to look into this and provide an update on the delivery as soon as possible. Please accept our sincere apologies for the disappointment and inconvenience this has caused. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Lovely hamper and a fast efficient delivery.”

Helpful Report

Posted 4 weeks ago

“The product is very good nicely presented. The only thing was I payed for delivery on specific date and it didnt arrive till 2 days later I payed for delivery for that date. It was a present so that was disappointing.”

Helpful Report

Posted 4 weeks ago

“My recipients loved the hamper. So much Thank you”

Helpful Report

Posted 4 weeks ago

“Wasn't delivered on the promised and paid extra for day.”

Helpful Report

Posted 4 weeks ago

“I ordered this as it was guaranteed delivery before Christmas supposed to be Christmas Eve it was delivered today! I emailed and no response from the company at all”

Helpful Report

Posted 4 weeks ago

Dear Kath, We’re very sorry for the delay and completely understand how upsetting this must have been, especially as the order was placed with a guaranteed delivery before Christmas and expected on Christmas Eve. Receiving it after Christmas is incredibly disappointing and not the experience you should have had. We’re also very sorry that you didn’t receive a response to your email. We understand how frustrating that feels, particularly at such an important time of year. We are currently working through our queries as quickly as possible, and a member of our team will be in touch to support you further. Please accept our sincere apologies for the inconvenience and disappointment caused. Kindest Regards, Team hampers.com

Posted 3 weeks ago

“you haven't delivered the parcel as agreed on time.I have paid extra for the special date delivery . delivered after 3 days of delay. I feel that you are unreleable,”

Helpful Report

Posted 4 weeks ago

Dear Dr Periyasamy, We’re very sorry for the delay and completely understand why this has left you feeling disappointed and frustrated. Paying extra for a special date delivery and then receiving the parcel three days late is not acceptable, and we fully appreciate why this has affected your confidence in our service. Please accept our sincere apologies for letting you down on this occasion and for the inconvenience and upset caused by the delay. This is not the level of reliability we aim to provide, especially when a specific delivery date has been chosen. If you haven’t done so already, please reach out to us at help@hampers.com so we can look into this further and support you directly. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“With the advert of “guaranteed Christmas delivery” and paying a hefty fee for the privilege I thought I had just solved some last minute Christmas gift needs. Ordered 21st December! Nope! Has not arrived as promised, no response from their Team (now Christmas Eve morning) you think, given their business nature they’d have extra support at these times. Now 27th, no parcel, no reply and the cheek to ask for a review!”

Helpful Report

Posted 4 weeks ago

Dear Simon, We’re very sorry to read this and completely understand why you felt so frustrated and let down. With a promise of guaranteed Christmas delivery and an order placed on 21st December, it’s entirely reasonable to expect your gift to arrive on time, especially after paying extra for that assurance. We can now see that all parcels have been delivered, we fully appreciate that this does not undo the disappointment caused by the delay on Christmas Eve, the lack of timely responses, and the stress of waiting during what should have been a festive period. We’re especially sorry that you were left without updates and then asked for a review while still waiting for your order. That understandably added to the frustration. Please accept our sincere apologies for the delay and for how this situation was handled. This is not the experience we want for our customers, particularly at such an important time of year, and we’re truly sorry for the upset caused. Kindest Regards, Team hampers.com

Posted 3 weeks ago

“I ordered two hampers ... one turned upEVENTUALLY but the second to McDyre HA5 5DP has not please telephone me immediatialy to tell me how you will resolve this”

Helpful Report

Posted 4 weeks ago

Dear Rosalind, We’re very sorry for the ongoing delay and completely understand your frustration, especially as this was intended to be a Christmas gift. We appreciate that it’s not possible to review the hamper when it has not yet arrived. A member of our team will be in touch with you directly to look into this and provide an update on the delivery as soon as possible. Please accept our sincere apologies for the disappointment and inconvenience this has caused. Kindest regards, Team Hampers.com

Posted 3 weeks ago

“Brilliant prompt service. Easily organised and delivery process efficient Highly recommended. Thank you”

Helpful Report

Posted 4 weeks ago

hampers.com is rated 4.8 based on 30,654 reviews