hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,512 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery man left on doorstep and faked the recipients signature to say they had received the hamper/parcel. The recipient found the hamper (in the rain) on the front door step when they arrived home. Product good, delivery methods rubbish. Item could have easily been stolen and damaged by the rain.”

Helpful Report

Posted 9 years ago

Hi Patti, We are so sorry to learn out couriers let us down on this occasion, while we do have a policy with them to leave the delivery somewhere safe if the recipient is not in, we would not expect this to be just left on the door step. Happy to hear all was well in the end and the hamper was able to be enjoyed. From all at hamper.com

Posted 9 years ago

“Very pleased with the quality of the hamper itself. A little upset with the courier as they delivered late in the afternoon which ruined the point of a "Celebration Breakfast" hamper. Also the courier did not text to say that they had attempted delivery but no one was home until their premises had closed for the evening. This meant that not only was a whole day wasted waiting in but then when we finally stopped waiting and left the house, we were unable to pick up the package until the next day. This will influence whether or not I purchase from Hampers.com again.”

Helpful Report

Posted 9 years ago

Hi Dayner, Thank you for your review. We are pleased to hear that you were happy with the hamper itself but disappointed with the courier service. Also a little confused by your comments, as the tracking shows this as delivered & signed for at 11.51am on the day requested. Unfortunately we do not offer a timed delivery service, only next day, & we do specify on our website that delivery is not guaranteed before breakfast & advise ordering for delivery the day before if this is required for a special occasion. If you have any further information regarding the delivery that we should take up with the courier or look into further, please e-mail office@hamper.com Thank you for you order & we do hope we will see you again soon. kind regards, hamper.com

Posted 9 years ago

“The hamper, which was a 50th birthday present for my sister-in-law arrived 3 days late!! Hugely disappointing and left us somewhat embarrassed. I’m glad to say that she was very happy with quality of the hamper itself when it finally arrived. However, we won’t be using Hamper.com again given their unreliability to deliver the goods on time.”

Helpful Report

Posted 9 years ago

Dear Diane, We are very sorry that the hamper did not arrive on the date requested. This was due to the destination of the recipient on an island off Scotland. Your order was placed on the 29th which was a Saturday & due to the bank holiday left us on the 1st, Tuesday. This was sent to Scotland & from there goes to the local delivering courier that then have ferry across to the islands. We do allow 2-3 days for any delivery to the Scottish Highlands & Islands. We are very pleased to hear that your Sister-in-Law was happy with the hamper you chose for her & hope she was aware that the delay was due to delivery times in that area. Thank you for your order & hope you will re-consider Clearwater Hampers for any future orders. Kind regards, Clearwater Hampers

Posted 9 years ago

“I was disappointed with the item received as well as the response from hamper.com when I contacted them. Half of the items in the hamper that I sent were substituted for other items. This significantly changed the hamper as it was a "greetings from the USA birthday" hamper for my fiance who is in the England. I contacted customer service and was simply told that it was a stock issue..... very very disappointed with the lack of concern and notice of these substitutions.”

Helpful Report

Posted 9 years ago

Dear Elizabeth, We are very sorry to hear that you were disappointed with the substitutes sent. We are currently updating our range & these will be showing on the website shortly. We are always concerned when our customers are not 100% happy & endeavour to resolve the issue as soon as possible. Please accept our apologies & be assured we will continue to help in any way we can. We hope that your Fiance enjoys the chocolates by way of an apology.

Posted 9 years ago

“I was disappointed as there was no message with the hamper ! My brother liked the hamper and he said it was lovely but did not know who it was from as there was no message with the hamper. I did write a message with the order hoping to surprise him on his 50 th birthday from our entire familie who live in the US and Australia. A big shame and a disappointment from my side as I hoped it would be a perfect surprise.”

Helpful Report

Posted 9 years ago

Hi Anneke, Thank you for your review. We do apologise that your brother missed his gift message. We did send one, it is in fact printed on the underneath of the delivery label, under the message 'Lift Here For Gift Message.' This is something we are currently reviewing though, so do appreciate your comments. Thanks for your order, Hamper.com

Posted 9 years ago

“I was happy to give you glowing feedback until I saw that you had replaced Caramel Monion Sauce with dried tea leaves. Why? Why tea leaves? I paid almost 7 GBP for the sauce and you replace it with cheap tea leaves. Please give me an explanation?”

Helpful Report

Posted 10 years ago

Hi Jo-Ann, Thank you for your review. We do apologise, we have looked into this and can see that there was a picking error & you received the loose tea by mistake. We will of course get a bottle of the coffee syrup sent out to the recipient straight away, along with a box of chocolates for the inconvenience caused. Thank you for your order, Hamper.com

Posted 10 years ago

“I ordered the hamper 01/07 for delivery 03/07 for my sisters birthday 04/07. The hamper didn't arrive until 06/07 and didn't include my greeting/message so she didn't know who it was from.”

Helpful Report

Posted 10 years ago

Hi Yvette, Thank you for your review. We can confirm that the parcel did leave us on the 2nd July on a next day delivery service. We have tracked your consignment and can see that it was held up by the Courier company, so we do apologise about that. We will pop a box of chocolates in the post to your sister as an apology for the delay to her Birthday present. Our gift messages are all printed underneath the delivery label on the packaging of the parcel. This is something that we are currently reviewing, so we appreciate your comments regarding this and will pass them on to the relevant team. Thank you for your order & we hope to see you again soon, Hamper.com

Posted 10 years ago

“I requested for a hamper to be delivered for a friends birthday for 6/7/2015 and was very disappointed when i received an email saying it had been delivered on 4/7/2015 which was not her birthday”

Helpful Report

Posted 10 years ago

Hi Melanie, Thank you for your review. We do apologise that you were unhappy that the parcel arrived early. Due to the very warm weather we have been experiencing, we made the decision on Friday to upgrade all chocolate hampers due for delivery on Monday to our special Saturday delivery service at our cost. We would rather the recipient received the hamper in as fresh state as possible and not left in the couriers warm warehouse all weekend. We are sorry though if this inconvenienced you in any way. Thank you for your order, Hamper.com

Posted 10 years ago

“the hamper was delivered uncovered, with no card enclosed to tell the recipient who it came from, the biscuits were Ok but there was no way of knowing if they were all there.”

Helpful Report

Posted 10 years ago

Hi Leslie, Thank you for your review. We have checked your order and can see that you chose an 'open lined bamboo basket' to put your items in. This is an open basket and does not have a lid to it, so it would not have been covered, however it would have been protected within the box. Our gift message is currently printed underneath the address label on the outer packaging of the consignment, marked 'lift here for gift message.' This is something that we are actually currently reviewing, so thank you for your comments regarding it. Thank you for your order & hope to see you again soon, Hamper.com

Posted 10 years ago

“Although my daughter in law was very happy with her cream tea hamper I was not so with the delivery service. Had specifically asked for a Saturday delivery so someone would be at home and it turned up the following Wednesday. I know your site states you cannot always deliver on time, but five days late! This could be the fault of the courier - and if that is Yodel I am not surprised as have had problems with them before - but I also requested a phone call from you on the Tuesday to explain the non-delivery and that never came. It is a pity your delivery service does not match your product which I believe to be very good.”

Helpful Report

Posted 10 years ago

Hi Liz, Thank you for your review, we are so pleased to hear that your daughter in law enjoyed her hamper. We are sorry that you experienced difficulties with our Courier Company. We can confirm that the order was despatched as requested on the Friday for Saturday delivery. We have tracked your order & there doesn't appear to be a reason for the delay in delivery, therefore we have passed this on to our logistics team to investigate further. Thank you for your order & we hope to see you again soon, Hamper.com

Posted 10 years ago

“You don't get the products you order.”

Helpful Report

Posted 10 years ago

Hi Diana, Thank you for your review. We do have a substitution clause which states that we may have to include substitute items due to stock levels occasionally, but will always substitute with, wherever possible, similar items of at least equal value and size when this happens. We really do apologise if you were dissatisfied with the substituted item. We have spoken to our Customer Services team, who have informed us that they have sent you a little something to make up for this. Thank you for your order & hope to see you again soon, Hamper.com

Posted 10 years ago

“The hamper was delivered a day late. Contents were nice.”

Helpful Report

Posted 10 years ago

Dear Tia, Thank you for your comments. We are sorry to hear of your disappointment that the item arrived a day after the date that you had chosen for delivery. If we may explain, as per our terms and conditions, we always aim to deliver our hampers on the preferred date you have selected, but this is not guaranteed. In selecting despatch dates from our warehouse, we factor in certain conditions such as weather, carriers volumes and customs clearance times for international deliveries. Please be aware there are always events beyond our control that may affect the delivery date. Further to this, we aim to despatch goods to arrive as close as possible to that date or a day before, taking account the delivery time, the weather conditions prevailing, whether any perishable items are included in the order etc., and as stated above, unfortunately delivery on the requested date cannot be guaranteed. Please see our terms and conditions on our website for more information regarding this. Thank you for your order, Hamper.com

Posted 10 years ago

“I think birthday gifts should arrive on birthdays (9th not the 7th) excluding weekends. This one arrived two days before at 8.12 am on a Saturday morning. Especially annoying for my parents to be woken up and Saturday was even excluded from the list of possible delivery days!”

Helpful Report

Posted 10 years ago

Hello Mark, Thank you for raising your query. I am sorry that delivery was made on the Saturday prior to your preferred delivery date. If I may explain, in order to meet Monday delivery we are required to despatch items on the Friday before. These are then collected and processed by the couriers and depending on how busy a particular route is, the couriers may deliver on the Saturday prior to the Monday. Further to this, please also be aware that the delivery date chosen by our customers is a preferred delivery date and is not guaranteed. We endeavor to deliver on or as close to the date specified by our customers. Thank you for your order, Hamper.com

Posted 10 years ago

“We were advised by email that the hamper was delivered on Friday 23. It was not. The recipients have advised me that it was delivered on Saturday night the 24 January. Do you have an explanation for this.”

Helpful Report

Posted 10 years ago

Hi Diane, Thank you for your feedback. We have looked into this matter and checked the tracking information that we received from the courier. They have stated that delivery was made on the 23rd January at 13:32, we can only apologise that this was actually delivered on the Saturday and we will raise this with the courier to ensure that the information we receive from them is up to date and correct for our customer's. Thank you for your order, Hamper.com

Posted 10 years ago

“They did not include sender information, so the recipient had no idea it was from me. It was very awkward - I didn't think they had received it and they didn't know who to thank. I finally reached out to ask and that's when I learned the sender information was not with the hamper. I was trying to build rapport with a business associate - that doesn't work if they don't know who the gift is from.”

Helpful Report

Posted 10 years ago

Hello Roberta, Thank you for your review. I have checked your order and I can confirm that there was a gift message included. The gift message appears on the label on the packaging. At the bottom of the label is says 'Lift here for gift message' it is then on the reverse side of this that the message appears. I do apologise that the recipient missed the message, I have passed your comments to our logistics team to look into. Thank you for your order, Hamper.com

Posted 10 years ago

“Website was easy to use, however requested delivery on Jan 12th and hamper was delivered on Jan. 10th. My sister was travelling and when she arrived home package was on doorstep soaking wet from heavy downpours. Dissappointed was hoping to use site again as all my family live in England.”

Helpful Report

Posted 10 years ago

Hi Yoram, We do apologise that your order was delivered early. We did dispatch this on Friday for Monday delivery but on occasion our Courier Companies do try to upgrade Monday deliveries to a Saturday. If the rain has damaged any of your sisters hamper contents we will replace the items for her. Can she just let our Customer Services team know - office@hamper.com. Thank you for your order, Hamper.com

Posted 10 years ago

“My order was No: 334778 The delivery of this order was a complete and utter mess up. My last email on the issue was sent on the 20th Dec 2014 and no reply was received. An apology for this would have been welcome. The hamper did arrive finally, but my daughter (the recipient in Manchester) and myself were very stressed trying to sort something out, particularly when correspondence was not answered. In fact I am juggling between "Poor" and "Very Poor".”

Helpful Report

Posted 10 years ago

Hi Newell, We are so sorry to hear that you experienced problems with the delivery of your order. During Christmas we get inundated with delivery queries and we always try our best to resolve courier related problems quickly and efficiently, however this year was especially difficult with one courier company unable to cope with demand and one going into administration it proved a testing time for everyone. We are sorry if this service did not live up to your satisfaction, we always try our best and most of the time we get it right, however sometimes there are factors beyond our control. Thank you for you order and hope to see you again at hamper.com

Posted 10 years ago

“Very unusually for Hampers, I encountered problems this year with their deliveries (..but NOT their products ). One item (..out of four ) was mis-labelled and delivered to the wrong address. To their credit Hampers immediately (..and with no quibbles ) arranged for a replacement hamper to be delivered correctly. This duly arrived in time for Christmas, though the carrier did not make contact or require a confirmatory signature. I found the parcel on my doorstep late in the day. Then, a second of my hampers was delivered to another recipient four days later than requested. Products excellent as always, but suggest your carrier ( Southampton area ) needs to vastly improve.”

Helpful Report

Posted 10 years ago

Hi Martyn, Thank you for your feedback, we are very pleased to hear that you are happy with our hampers. We are sorry that you had issues with the delivery of your consignments. The Courier companies do have to take on temporary staff throughout the lead up to Christmas and on occasion things do go wrong. We have passed this on to our Customer Services team, who will look into it for you. Thank you for your custom and hope to see you again soon, Hamper.com

Posted 10 years ago

“The hamper I ordered for delivery on Monday 1st. December was finally delivered at 2.30pm on Thursday 4th December after a number of hiccups. These included the original hamper (so I was told) being damaged and therefore returned to the Depot. I was disappointed that I wasn't informed of the delivery progress or non delivery progress more correctly. My main disappointed arises from the fact that I have dealt with Clearwater Hampers for a number of years andthis is the first glitch I have experienced. I have received apologies from the Company and the hamper arrived in time, just, to be utilised by the intended recipeints who were arriving from abroad. I still intend to use the Company again in the future.”

Helpful Report

Posted 10 years ago

Hi Alec, I do apologise that there was an issue with the delivery of your hamper. Once we were made aware of the damage to your consignment, we dispatched a replacement immediately. Thank you for your continued custom & hope to see you again soon. Hamper.com

Posted 10 years ago

“Having sent a hamper as a thanksgiving gift I was disappointed with the overall quality and display . When contacted the company offered a refund if it was returned which was not possible . Therefore nothing else was suggested. Very poor customer service”

Helpful Report

Posted 10 years ago

Hi Janet, We are very sorry that the quality of your gift was not as expected, we do pride ourselves in providing hampers of the highest quality. We will pass your comments on to our buying team. Kind Regards, Hamper.com

Posted 10 years ago

hampers.com is rated 4.8 based on 29,512 reviews