hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,512 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

Write Your review

Tell us how hampers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hamper I ordered for my father was not delivered on the correct day. It was meant to arrive on the Saturday before Fathers Day. It didn't. Then on Monday I received an email informing me that it had been delivered, but that it was damaged. When I spoke to my parents that night I asked how they liked the wine hamper (and hopefully the damage was minimal)? They said nothing had been delivered. So, the surprise element of the gift was also ruined. When I contacted Hampers.com for an explanation they said due to it being Fathers Day volume had been large and they hadn't been able to deliver things on time. They said it would be sent out again with some chocolates as an apology. I am so disappointed in this company. They have a great website, and say all the right things, but can't deliver on their promises. I won't be using them again. How can you be a gift company, offering Fathers Day hampers, and then be caught out by large volumes of gifts for Fathers Day? Didn't they ever hear of planning and forecasting? Plus the offer of some chocolates was pretty poor compensation for the catalog of errors that occurred.”

Helpful Report

Posted 8 years ago

“Hamper was to be delivered on Friday however did not arrive until Monday despite me receiving a notification that it had been shipped Friday.”

Helpful Report

Posted 8 years ago

Dear Linda, We are sorry the hamper was not delivered on the preferred date you requested. We can confirm this was attempted to be delivered on the Friday, however there was no-one at home. Deliveries are then re-scheduled for the next working day, which was the Monday, & successful. We hope your Mum still enjoyed Mother's day & the hamper once it arrived. Kind regards, Hamper.com

Posted 8 years ago

“The hamper did not arrive in time for my son's birthday and we are still trying to find out where it was delivered to. I received and e-mail to confirm delivery but we have not received this hamper. I had used your firm before to deliver a hamper for my daughter in-law at the same address and it arrived no problem so I can not understand what has happened this time”

Helpful Report

Posted 8 years ago

“The picture was quite misleading, I didn't realise it was a half bottle of wine and there weren't enough oatcakes to eat the cheese with. The basket was also poor quality, so when I went to my friends after it had arrived for her I was disappointed, but she seemed to like it and it arrived on time.”

Helpful Report

Posted 8 years ago

Dear Tom, Thank you for your review. We are very sorry to hear you are disappointed with the contents of the hamper. The sizes are clearly stated on the website & the description of the hamper specifies this comes with a half bottle of wine & the image also shows this. Therefore, we are sorry if you overlooked these details, but pleased to hear the recipient was happy with the hamper you chose for them. We hope to hear from you again in the future. kind regards, Hamper.com

Posted 8 years ago

“The Luxury Scottish hamper was delivered on time but I was appalled to discover, quite by chance, that the two main items, smoked salmon and venison, were missing. When I notified the firm they appeared sorry and did then send them, but the small box of truffle chocolates offered as apology did not mitigate the disappointment which I felt . The recipients told me that even with the rectification, the hamper was not worth the £56 which I had paid I am now wondering whether previous hampers which I had purchased were exactly as described, as I had always taken them on trust, and the recipients would not know what to expect! Silly me.”

Helpful Report

Posted 8 years ago

“I sent a hamper for my cousins 30th. I wrote a message to go along with the hamper so he knew who it was from however the message wasn't attached. Very disappointing service. Won't be using hamper.com again as I have had no problems with other online hamper services. Thought I'd give your company a go.”

Helpful Report

Posted 8 years ago

Dear Erin, We are very sorry to hear the recipient missed the 30th Birthday message you wrote. We can confirm this is printed on the underside of the delivery label, where it states at the bottom "LIFT HERE FOR MESSAGE" in red. We are happy to send you a copy of the label if you would like to see this, & hope this didn't spoil the gift & the recipient enjoyed the contents. kind regards, Hamper.com

Posted 8 years ago

“No message with Hamper, person receiving it didn't know who it was from, Contacted the company and they were going to send an apology with some chocolates and that never happened either.”

Helpful Report

Posted 8 years ago

“There was no message attached as I had requested therefore the receiver did not know who it was from”

Helpful Report

Posted 8 years ago

“There is a big problem with the courier that you guys use. UK-Mail is a terrible company. As it happened I ordered 2 hampers over Christmas. Neither of them ever turned up. 1 got lost in transit and the other was mysteriously never delivered. Eventually I did receive one of the 2 hampers after it was re-ordered with an account credit. I refrained from ordering the 2nd replacement. Hamper.com seems like a good company but the courier you choose to use is appalling. On that basis, it is doubtful that Hamper.com would be my first choice again in the future.”

Helpful Report

Posted 8 years ago

“Original order lost did not receive in time for Christmas. Was a present from daughter in Australia. Very poor selection in replacement which was not received until January 25th. Mainly cheese biscuits, small Applewood cheese, small date fruit cake, bottle of wine, oatcakes, small shortbread, fruit and nuts, and packet of new berry fruit sweets. All in all VERY POOR HAMPER.”

Helpful Report

Posted 8 years ago

“I was very disappointed when the hamper I ordered for Christmas was not delivered until December 28! The recipient had to track it down himself. It was still on the delivery truck. A Christmas hamper that isn't received until Dec. 28 just does not mean the same, nor can it be enjoyed in the same spirit of the season.”

Helpful Report

Posted 8 years ago

“Ordered lovely hamper for my family who I don't see very often. It arrived however when calling my family to ask did they receive the gift. They said 'oh it was from you why did you put congratulation on the hamper we didn't know who it was from.' very embarrassing considering I never put that on it. And the personal note I wrote they never found.”

Helpful Report

Posted 8 years ago

“The hamper I ordered was delivered after the date I specified. This was not the fault of the courier company, the hamper wasn't actually despatched until after the date it should have been delivered. Particularly disappointing as I ordered (and paid for) the hamper two weeks ahead of the delivery date. I will definitely not use this company again, there are many other more reliable (and cheaper) companies to choose from.”

Helpful Report

Posted 8 years ago

“I bought a hamper as a present. Luckily I opened it before wrapping it and passing it on to my friend. The tins inside the hamper were battered and completely out of shape. I ended up having to take them out and replace them with new produce. I wouldn't purchase this again.”

Helpful Report

Posted 8 years ago

“Delivery for my hamper was made on a completely different day from what I specified. This meant the hamper was delivered when no one was at home and left in an unsecure location for 9 hours with food that need needed to be refrigerated. No notification that the hamper had been delivered until 12 hours later, resulting in food that had to be thrown away as it wasn't suitable to eat. Will not be ordering again.”

Helpful Report

Posted 8 years ago

“Appauling customer service in response to emails after ordering and no access via website to alter CYO orders.”

Helpful Report

Posted 8 years ago

“Single order split into 2 deliveries 3 days apart owing to a mistake in the office. Denied by staff. Cost me a 4 figure sum in lost earnings. Big mistake as I shall not bother them again.”

Helpful Report

Posted 8 years ago

“The gift was delivered to the recipient way earlier than the nominated delivery date. And it was 'left at the porch'. This is irresponsible, anybody could have stolen the hamper. When I enquired about the early delivery, the company came back to me and said they didn't receive the requested delivery date. REALLY? If that is the case, then they should update their system and regularly maintain it. If they don't even receive the preferred delivery date, why did they even let me choose the date on the order page??”

Helpful Report

Posted 8 years ago

“Apparently my order was fulfilled by two separate suppliers. This means that the order arrived three days apart. The first part arrived with no card so the receiver hadn't a clue who it was for, or from. When the second part arrived the card was wrong. They had somehow managed to insert the name Gary to my partner and children. I'm not Gary in case you're wondering! Customer service responded quickly to my first email however it basically said: let us know if it doesn't arrive today and we will chase our suppliers. How about chasing them and responding to me with some kind of answer. The second email recieved no response. In actual fact if you look around hamper.com are 25-30% more expensive than some competitors. I'm awaiting feedback. Hamper.com may think this excessive but the surprise to my family was ruined. I'm not sure I'll use them again. Bunches.co.uk do hampers at Christmas time and I'd recommend, they were cheaper, faster, got the job done and to top it off I got a 10% discount AND money off any future orders.”

Helpful Report

Posted 8 years ago

“I bought 4 hampers. 3 were delivered fine. 1 however was delivered to the wrong address. When I received the the delivery confirmation but the recipient confirmed they did not have the hamper, I emailed hamper.com but did not get a response. I then called and spoke to Michelle. I explained the situation and she said she would ask the delivery driver. She said to call back in an hour and they were open till 6pm. I called 45 minutes later and the business was closed. I left a message asking to be called back, but I have not received a call. At that point the hamper was missing. We only found out this morning that the hamper was left on the doorstep of a neighbour. My confirmation said it was securely delivered, it wasn't. Its not the end of the world, but it is not acceptable hence the rating.”

Helpful Report

Posted 8 years ago

hampers.com is rated 4.8 based on 29,512 reviews