Very unusually for Hampers, I encountered problems this year with their deliveries (..but NOT their products ). One item (..out of four ) was mis-labelled and delivered to the wrong address. To their credit Hampers immediately (..and with no quibbles ) arranged for a replacement hamper to be delivered correctly. This duly arrived in time for Christmas, though the carrier did not make contact or require a confirmatory signature. I found the parcel on my doorstep late in the day. Then, a second of my hampers was delivered to another recipient four days later than requested. Products excellent as always, but suggest your carrier ( Southampton area ) needs to vastly improve.