hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,636 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Hamper was enjoyed by the recipient, however, it did not arrive on the day that I had paid the extra cost for a specified delivery date. I sent two hamper's to the same address at the same time and only one hamper was received on time. Very disappointing.”

Helpful Report

Posted 2 years ago

“Ive used Hampers.com several times and have always been very satisfied but this order stlll had not been delvered. I assume the weather conditions are the issue but I have had no update since Friday and missed my mothers birthay”

Helpful Report

Posted 1 year ago

“Quality as good as previous orders but paid for delivery on selected day (well before Christmas) but arrived a week after that which is completely pointless for a Christmas hamper. No real apology from customer services, just an offer to refund the delivery cost… missing the point completely. Eventually negotiated a 50% discount but after two weeks waiting for a refund had to phone again! Again no apology and told it would take another week…had to argue for immediate refund which then happened. What has happened to this company, local to me so keen to support but obviously pointless.”

Helpful Report

Posted 2 years ago

“Contents very good but delivery abysmal. Needed chasing and almost missed Christmas.”

Helpful Report

Posted 2 years ago

“Two gift boxes received on the 10th of October 2023 Box is fine, food looks okay, but two items have passed before dates. 1) Edinburgh Ground Coffee- 30 Sept 2023 2) Hamlet Belgian chocolate assortment- 16 Sept 2023 Obviously, the packers didn’t check before posting them. Check other Review sites as this review is filtered, not accepting it because of bad rating.”

Helpful Report

Posted 1 year ago

Dear Gary, My name is Nicole, and I am the Customer Care Manager at hampers.com. I am reaching out to you personally to express my sincerest apologies for any inconvenience caused by our service not meeting your expectations. As a company, we always strive to provide our valued customers with the best possible experience, and we deeply regret that we have fallen short this time. We understand how crucial it is for you to receive your order on time and in perfect condition. If you could kindly provide your order number, I would be grateful to have the opportunity to speak with you and offer you the best possible resolution. Alternatively, please feel free to contact me directly at help@hampers.com. We appreciate your trust in hampers.com, and we are committed to making things right for you. Kindest Regards, Nicole (Customer Care Manager)

Posted 1 year ago

“Delivery and gift were as ordered, but the written message which was vitally important to the gift, only had 35 characters instead of the stated 230 characters which I had included in the message so made no sense at all. It also didn't have my name on it which meant the recipient had to call in to find out who it was from.”

Helpful Report

Posted 2 years ago

Dear Michael, Firstly, thank you for your feedback I’m sorry that the service didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our service. I have been in contact with you today regarding this and once again, we sincerely apologise for the inconvenience caused here due to half of the gift message being missed. Please do feel free to respond to my email from earlier today to discuss this further. Kind regards Hannah Customer care

Posted 2 years ago

“Third time I've used their service, third time they've lost the order. I receive an email from their logistics partner saying when they're delivering but it doesn't show up. When I look closer at the detail, they say they've not received the package from Hampers.com and I have to chase. First 2 times I could put down to the Christmas rush, third was in mid-June though it's clear there's a lot of problems they need to sort out. This round I got a fast reply, new dispatch and a partial refund, which is better than what they did at Christmas. Still, I won't be able to recommend them given my experience of unreliability.”

Helpful Report

Posted 2 years ago

Dear Martin, Firstly, thank you for your feedback I’m sorry that Hampers.com didn’t meet your expectations, we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our service. I have had a look at your correspondence with us and can confirm a 20% refund has been issued, as advised - the hamper you ordered got lost in our couriers transit. We understand this is not ideal, but it is completely unprecedented. We have also sent a replacement hamper for you. Once again apologies for the inconvenience caused and you wont be recommending us. Kind regards Hannah Customer care

Posted 2 years ago

“The birthday note never got to my dad”

Helpful Report

Posted 2 years ago

Dear Yvonne, Thank you for bringing this issue to our attention. I am sorry to hear the gift message was not included on your hamper. We will reach out to you to discuss further. Kind regards Hannah Customer care

Posted 2 years ago

“Overpriced and the discount code for a new user didn't work. You could have done much better.”

Helpful Report

Posted 2 years ago

Dear Good reviewer, Our priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I do apologise the welcome code is no longer available. We regularly update our promotions so please be sure to sign up to our newsletter to be updated when we have new promotions available. In terms of our products being overpriced, I am sorry you feel this way. The prices of our hampers not only reflect the contents inside, but it also includes the presentation, the packaging itself, along with our branded hamper boxes or wicker baskets. This also includes the care that goes into the packing process which saves our customers the time of having to prepare a hamper themselves. It also includes the overall creation of our hampers, locating wonderful UK suppliers products which are high quality products, including unique products that are not always ready available to the public. The prices also include VAT. We hope you understand and decide to give us another chance in the future. Kind regards Hannah Customer care

Posted 2 years ago

“Paid extra for “named day delivery” to have a birthday surprise for my Mum. Hamper got delivered the day before which ruined it.”

Helpful Report

Posted 2 years ago

Dear Ben, Our priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. We will reach out to you today to discuss this further Kind regards Hannah Customer care

Posted 2 years ago

“Not worth the price for the amount you get, particularly for a deluxe hamper. Mum was underwhelmed come Mothers Day, unfortunately.”

Helpful Report

Posted 2 years ago

Dear Bev, Were so sorry to hear this. I will reach out to you today to discuss this in further and hope we can get this sorted for you. Kind regards Hannah Customer care

Posted 2 years ago

“Very bad and disappointing service -ordered two hampers for Christmas delivery they didn’t arrive and was not informed had to cancel orders in the new year - now still awaiting full refund as second payment was not authorised until yesterday but still have to wait a further 5 to 7 days for the money back, not a happy customer and will not use this service again.”

Helpful Report

Posted 2 years ago

Dear Caz, We are incredibly sorry that you have had a very disappointing experience with us and this has left you with an incredible amount of frustration. Customer Service is paramount to everything we do and I am sorry we let you down on this occasion. Whilst we didn't get it right on this purchase I really do hope you will trust us again in the future to restore some faith and get your next gifting moment right. Kind regards, Todd Hampers.com

Posted 2 years ago

“Not worth the money”

Helpful Report

Posted 2 years ago

Dear Alan, Thank you so much for taking the time to provide your feedback about your hamper, We take our customers' feedback very seriously, and we appreciate everyone has there own opinions and tastes and whilst we always strive to work with the finest Artisan suppliers the cost also includes the package and the hand prepared hamper that arrives with you. I am sorry on this occasion we didn't meet your expectations and I do hope you will shop with us again in the future. Kind regards, Todd Hampers.com

Posted 2 years ago

“I live in Canada and ordered a hamper for a good friend of mine in London. The order was scheduled to be delivered by December 21 at the latest, and was delivered on December 23 in the end. My friend had already left the country for Christmas by then. I attempted to contact hampers.com, but there is no contact information other than an email. I emailed twice, and received an auto-response that someone would be in touch shortly. No one ever answered my email. The product itself was ok - macaroons were stale by the time my friend got back, but the rest was fine.”

Helpful Report

Posted 2 years ago

Dear Marie, Thank you for taking the time to provide me with such a detailed review of your purchase, I apologise that we did not deliver your order by the Dec. 21 deadline which meant that the macaroons became stale. We take customer service very seriously and are always looking for ways to make our services better and this feedback is invaluable to improve our services, once again, thank you for taking the time to let me know about your experience. Kind regards, Todd Hampers.com

Posted 2 years ago

“Ordered hamper from NZ to be delivered 23/12. Wasn't delivered until well into Jan with no explanation. Emailed company twice with no response. Have used company in the past with no problems”

Helpful Report

Posted 2 years ago

Dear Vicki, Thank you for taking the time to let us know about your experience with us, we are sorry that your hamper was not delivered as planned on December 23rd and we understand your frustration at not receiving a response when you emailed us. We take customer feedback very seriously, and sincerely hope as a loyal customer this isn't the usual high expectations we have of ourselves, this was an unprecedented year with delays in delivery and customer communications. We appreciate your past loyalty and hope we can regain your trust soon. Sincerely, Todd Hampers.com

Posted 2 years ago

“I ordered 4 hampers in November, requesting a delivery date of the 16th December 2022. Two of the hampers were delivered on the 17th December 2022 but the other two were not delivered. I keep receiving emails from the courier stating "We've received your order details and we're expecting your parcel shortly" but as at today, the two orders are still showing "Accepted" on my account. I have rung the company twice had have also emailed. Was told yesterday that they "would probably be dispatched tomorrow". Still waiting, nothing has changed on my account. Very disappointing!”

Helpful Report

Posted 2 years ago

“Order process was fine but the quality is yet to be determined as the delivery that was booked for Dec 18th is yet to arrive 2 days later. The whole point of the orders was to have them all arrive on a specific day when people would be home. Kind of a waste of time if that doesn’t happen. Why have the ability to choose a specific delivery day if you can’t meet it. Very disappointing.”

Helpful Report

Posted 2 years ago

“I gave two stars because, I like the box, appart from that. All products in a Luxury box are very low quality. When I have red fruit cake ingredients on a back sticker I was shock - 11th “E” preservatives. Sugar 69g per 100g, Chocolate doesn’t even taste like chocolate. All products from the box are miles away from Luxury. Totally unhealthy and artificial . With name Luxury they offering products from bottom shelf in a supermarket. Box what cost 69pounds is literally price is not more than 30 inc vine. Shame. I don’t understand is it really big cost of putting maybe one at least ORGANIC chocolate in a box?”

Helpful Report

Posted 2 years ago

Good evening Andy, Firstly, thank you for your feedback I’m sorry that the hamper didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our products. We aspire to work with the finest artisan food and drink suppliers so that we can ensure every gift hamper is to the highest possible standard. We take great pride in ensuring our hampers have great quality products in comparison to quantity. The prices of our hampers not only reflect the contents inside, but it also includes the presentation, the packaging itself, along with our branded hamper boxes or wicker baskets. This also includes the care that goes into the packing process which saves our customers the time of having to prepare a hamper themselves. It also includes the overall creation of our hampers, locating wonderful UK suppliers’ products which are high quality products, including unique products that are not always ready available to the public. Our priority is providing the customer with an exceptional service at all times and I’m terribly sorry on this occasion this was not fulfilled. We have also passed on your feedback on to our product development team. I really hope this experience will not deter you from shopping with hampers.com again. Kind regards, Customer Care

Posted 2 years ago

“The "Gift message" of another customer was sent with my mother's basket. She had no idea who it was from. Apparently the basket was nice. Sent the company an e-mail a week ago, but only received an automated response. Can't trust them again next year, sorry.”

Helpful Report

Posted 2 years ago

Good afternoon Stephen, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. We are incredibly sorry our service has let you down, I can see my colleague has reached out to you to discuss your query in more detail with hope to turn your experience with us around. Apologies again. Nicole Customer Care Manager

Posted 2 years ago

“Contents of the hamper were not what were advertised. Pinot noir is not a Malbec, cranberry biscuits are nothing like chocolate chip cookies and the Christmas cake looks nothing like the photos on the website. I know it states items may have to be subsidised but to give items nothing alike is not on for the price I paid.”

Helpful Report

Posted 2 years ago

Dear Lisa, My name is Todd and I’m the Assistant Customer Care Manager at hampers.com, thank you for your feedback I’m sorry that the hamper didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our products. We aspire to work with the finest artisan food and drink suppliers so that we can ensure every gift hamper is to the highest possible standard. We take great pride in ensuring our hampers have great quality products in comparison to quantity. I have reached out to you personally to ask for more feedback on your hamper to see if we can make improvements for the future, I sincerely look forward to hearing from you, Kind regards, Todd

Posted 2 years ago

hampers.com is rated 4.8 based on 29,636 reviews