hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,772 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t get feedback from the recipient”

Helpful Report

Posted 2 months ago

“Delayed hamper even when ordered week prior to delivery date”

Helpful Report

Posted 2 months ago

Dear Krishna, We sincerely apologise for the delay. This is unacceptable and not the level of service we expect to provide. I can see that a member of our Customer Care team has been in touch, but I’m very sorry for the frustration this delay has caused. Thank you for your patience, and please accept our apologies once again. Kindest regards, Team Hampers.com

Posted 2 months ago

“Was ordered in plenty of time for Xmas and got there two days after, disappointing to say the least”

Helpful Report

Posted 2 months ago

Dear Karen, We sincerely apologise for the delay. This is unacceptable and not the level of service we expect to provide. I can see that a member of our Customer Care team has been in touch, but I’m very sorry for the frustration this delay has caused. Thank you for your patience, and please accept our apologies once again. Kindest regards, Team Hampers.com

Posted 2 months ago

“I am located in the US and, on behalf of my boss, had to order 8 different hampers to be delivered to 8 different members of our client located in the UK. I chose hampers.com because of the variety they offered and the posted positive reviews. For the most part, I am pleased with the products ordered. Unfortunately, the order & delivery process didn't go quite as desired. All 8 members were at the same location. However, the website order dashboard would not allow me to indicate the hamper that I wanted to be delivered to a particular member so I had to complete 8 separate orders to ensure each member received the particular hamper I chose for him/her. Because there were 8 separate orders, the hampers were not all delivered at the same time nor on the same day. Then there was a glitch on the delivery company's part in that their records showed only 7 hampers delivered rather than 8 hampers. There was no name associated with the delivery notification so I had to contact hampers.com to find out whose hamper had not been delivered. Although hampers.com provided me with a name, that member told me he had received a hamper. Which necessitated me contacting the remaining 7 recipients to determine whether they had received their hampers. That was not an ideal situation. I must commend and give a huge shout out to Steve Enevoldsen at hampers.com customer serivce who was super responsive to all my inquiries and assisted with getting the hampers delivered. Although the order and delivery process wasn't as desirable as I would have liked, I would order from hampers.com again if the occasion arises.”

Helpful Report

Posted 2 months ago

“Ordered so close to Christmas yet Hampers guaranteed a delivery time and arrived on the day. Very reassured.”

Helpful Report

Posted 2 months ago

“Good selection but a little pricey. Paid £6 for delivery before christmas and only received an email midday christmas eve to say it wouldnt arrive until the 27th now, sorry. Left no chance to get an alternative before christmas. Would have atleast been nice to be offered the delivery charge back as it wasn't what I paid for”

Helpful Report

Posted 2 months ago

Dear Jordan We’re very sorry for the ongoing delay and completely understand your frustration, especially as this was intended to be a Christmas gift. We appreciate that it’s not possible to review the hamper when it has not yet arrived. A member of our team will be in touch with you directly to look into this and provide an update on the delivery as soon as possible. Please accept our sincere apologies for the disappointment and inconvenience this has caused. Kindest regards, Team Hampers.com

Posted 2 months ago

“Unfortunately, my order arrived after Christmas Day, despite being advertised as guaranteed delivery for Christmas Day and after I paid additional fees for insured delivery on the selected date. I was only informed on the evening of Christmas Eve that the delivery would be delayed, which left no opportunity to source an alternative gift, as all shops were closed on Christmas Day. This was extremely disappointing, and I would not order from this company again.”

Helpful Report

Posted 2 months ago

Hello Sherie, We’re very sorry for the delay and completely understand how upsetting this must have been, especially as the order was placed with a guaranteed delivery before Christmas and expected on Christmas Eve. Receiving it after Christmas is incredibly disappointing and not the experience you should have had. We’re also very sorry that you didn’t receive a response to your email. We understand how frustrating that feels, particularly at such an important time of year. We are currently working through our queries as quickly as possible, and a member of our team will be in touch to support you further. Please accept our sincere apologies for the inconvenience and disappointment caused. Kind regards Team Hampers.com

Posted 2 months ago

“The hamper was amazing but the delivery very disappointing. My parents were waiting on Christmas Eve for their hamper which was delivered on the 27th well after the event. So will never buy one again”

Helpful Report

Posted 2 months ago

“I've ordered several hampers over the years and the quality of service and contents have been consistently excellent. The recipients have always been delighted with the selection of produce. Thank you.”

Helpful Report

Posted 2 months ago

“Thanks so much for a great service. Ordering a hamper from New Zealand to Scotland is a little of a worry but everything was done so well. So thank you again.”

Helpful Report

Posted 2 months ago

“Very speedy delivery - especially given it was so close to Christmas when I ordered. Hamper was good quality and much enjoyed by recipient.”

Helpful Report

Posted 2 months ago

“Thank you so much for a quick delivery especially at such busy Christmas period. The hamper was delivered on time as promised. It was nicely presented and made the recipients very happy. Thank you so much.”

Helpful Report

Posted 2 months ago

“Paid extra for next day delivery. Was informed that delivery would not be next day. Came three days later. Was not offered a refund for the delivery charge which I would have expected.”

Helpful Report

Posted 2 months ago

Dear David, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“Paid for a delivery date and not only did it not arrive but we are not 5 days later and still no Christmas hamper. Sent an email to customer services and had no response. Would not recommended and will not be using them again”

Helpful Report

Posted 2 months ago

Dear Andrew, We’re very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please be assured that you are not being ignored. We are working through all enquiries as quickly as possible and a member of our team will be in contact with you as soon as possible to assist. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“Great experience and quality! Also easy to deliver it from far away!! Thank you for all.”

Helpful Report

Posted 2 months ago

“Hampers great delivery time was bad. I bought two hampers said to deliver for Xmas and they didn’t. Nothing offered other than apology.”

Helpful Report

Posted 2 months ago

Dear James, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“Absolutely shocking hamper and service. We will never use this company again. Firstly, we ordered it and were told it would be delivered on Wednesday 24th December. The whole reason was to get it for Christmas Day. It arrives on the 28th and for £150 it is the biggest rip off! The actual contents add up to approximately £40; so to have paid £150 for it is disgraceful. Dreadful.”

Helpful Report

Posted 2 months ago

Dear Leila, I’m very sorry to read this and completely understand why you feel so upset and disappointed. The delivery delay that occurred meant the hamper arrived well after Christmas, which defeats the purpose of the gift, and that is not acceptable. I’m also sorry to hear that the contents didn’t meet your expectations for the price paid, as we aim to offer carefully curated hampers made up of artisan quality products. Please accept our sincere apologies for the frustration and disappointment this experience caused. Kindest regards, Team Hampers.com

Posted 2 months ago

“You should deliver the basket on December 24th. I payed an extra cost, to choose the day. My daughter lives in UK and I wanted to spend , someway, Christmas evening with her. You sent me a message on the 24th apologising that you wouldn’t be able to deliver. I was sad, and felt very bad. I live in a country where your hamper is really expensive for us. I asked to deliver on the 29th, since she would travel the next morning. I hope this never happens with anyone else. Thanks”

Helpful Report

Posted 2 months ago

Dear Margaret, I’m very sorry about this and sincerely apologise for the delivery delay that occurred. I completely understand how important this was to you, especially as the hamper was a way to share Christmas with your daughter while living in another country. Paying extra to select a specific delivery date and then being informed on the day that it could not be delivered is deeply disappointing, and I’m truly sorry for how this made you feel. I also understand how significant the cost was for you, and I regret that the experience fell short of expectations. We hope you accept our sincere apologies and that you would consider giving us another chance. We are so sorry. Kindest regards, Team Hampers.com

Posted 2 months ago

“My Aunt loved her hamper! It was ordered last minute. arrived exactly on time and was devoured immediately. Very happy with the product and service.”

Helpful Report

Posted 2 months ago

“My hamper was a present for my elderly mother. I paid for named day delivery but it didn't arrive in time for Christmas. They did refund some of the money, but I was not impressed. We still haven't got the hamper and they sent me an email asking for a review! So I can't comment on the hamper itself.”

Helpful Report

Posted 2 months ago

Dear Sue, I’m very sorry about this and completely understand how upsetting this must be, especially as the hamper was for your elderly mother and intended for Christmas. Paying for named day delivery and not receiving the hamper in time is incredibly disappointing, and I’m sorry for the frustration this caused. I appreciate that a partial refund was issued, but I understand that this doesn’t make up for the delay or the fact that the hamper still hasn’t arrived. Please accept our sincere apologies for the experience and for the additional frustration caused by receiving a review request before delivery. We hope you will give us another chance in the near future. Kindest regards, Team Hampers.com

Posted 2 months ago

hampers.com is rated 4.8 based on 30,772 reviews