hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 31,067 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received the hamper that was promised to me before Christmas Eve. Also charged me £5.99 for for the privilege and they didn’t deliver like they promised otherwise I would have gone for the free delivery option of sometime after Xmas! Yeah not very happy as I’ve been misled. Il up this post when I actually receive the hamper which I think is in a couple of days. Hope you all had a good Xmas”

Helpful Report

Posted 8 months ago

Dear Dean, I’m very sorry about this and completely understand why you’re unhappy. Unfortunately, there was a delivery delay and your order was affected, which is especially frustrating when you paid for delivery before Christmas Eve and were relying on that promise. I can see that your hamper is currently at the delivery hub. As soon as it is out for delivery, you will be notified. Please accept our sincere apologies for the delay and for the disappointment this has caused, as this is not the level of service we aim to provide. Kindest regards, Team Hampers.com

Posted 8 months ago

“Not happy. Two orders placed both to addresses in Weston super Mare, both paid for on same order. Only one delivered. How is that?”

Helpful Report

Posted 8 months ago

Dear Jason, I’m really sorry about this and completely understand why you’re unhappy. Although both hampers were placed on the same order, they are being shipped from different sites as they are different SKU's, which means they can sometimes move through the carrier network separately. I can see that the outstanding hamper is currently with DPD and is showing as delayed at the hub. This should be out for delivery very soon, and you will receive a notification as soon as it is out for delivery. I sincerely apologise for the delay and for the frustration this has caused, especially as you expected both deliveries together. Please accept our apologies again for the inconvenience. Kindest regards, Team Hampers.com

Posted 8 months ago

“Excellent quality and great value.”

Helpful Report

Posted 8 months ago

“Dear sir, madam, we will promise that the hamper would be delivered on the 24th just before Christmas and I was delivered after Christmas on the 27th. We're not happy with the service.”

Helpful Report

Posted 8 months ago

Dear Amarjit, We’re very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“Ordered my Christmas hamper to be delivered on Christmas Eve. At 16:03 that day hampers.com informed me it would now not be delivered until the next working day 29 December (despite it being at my local delivery depot) which was disappointing and with no time to get a replacement gift for Christmas. That said, it arrived 2 days after Christmas on 27 December, I my opinion it was poorly packaged as some of the individual items were open which was noted by the recipient. My email to hampers.com has yet to be responded to.”

Helpful Report

Posted 8 months ago

Dear Richard, We’re very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, particularly for Christmas deliveries where timing is so important. I’m also sorry to hear about the condition of the items on arrival, as this is not what we would expect. We are currently working through our emails as quickly as possible and a member of our team will be in touch regarding the email you sent. Please accept our sincere apologies for the inconvenience and disappointment caused. Kindest regards, Team Hampers.com

Posted 8 months ago

“Ordered a hamper for my grandmother for Christmas with a grantee it would be delivered Christmas Eve. The hamper didn’t turn up till the 27th. The package was meant to be delivered by 2.30pm on Christmas Eve and I wasn’t notified it wasn’t being delivered at 7pm I sent a message to Hampers.com and still have not received a response. I wasn’t going to leave a complaint but the only correspondence I have had from Hampers.com was for me to leave a review…”

Helpful Report

Posted 8 months ago

Dear Jamie, I’m very sorry about this and completely understand how upsetting this must have been, especially as the hamper was for your grandmother and guaranteed for Christmas Eve delivery. Being notified so late in the evening that it wasn’t arriving, followed by no response to your message, is not acceptable and not the level of service we aim to provide. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. I can see that the hamper was delivered yesterday. Please accept our sincere apologies again for the disappointment and frustration caused. We do hope you’ll consider giving us another chance in the future. Kindest regards, Team Hampers.com

Posted 8 months ago

“To get straight to the point, I cannot review the quality of the hamper contents as it never arrived. It was a gift that should have been delivered on Christmas Eve - what an utter let down. I’ll be very surprised if this review is published.”

Helpful Report

Posted 8 months ago

Dear Linda, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please be assured that you are not being ignored. We are working through all enquiries as quickly as possible and a member of our team will be in contact with you shortly to assist further. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“Wasn’t delivered on time and my family didn’t get it”

Helpful Report

Posted 8 months ago

Dear J M, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. I can see the hamper was delivered yesterday. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“Took an order that couldnt be delivered in time - claimed was due to circumstances outside their control. Opened a case at customer service - no action after 4 days . Didnt respond . Who knows product might be great - but getting the basics right is important .”

Helpful Report

Posted 8 months ago

Dear Simon, I’m really sorry about this and understand your frustration. The lack of follow up and communication is not the standard we aim to provide, and I appreciate you taking the time to raise it. Please be assured you’re not being ignored. We’re working through all enquiries as quickly as possible and a member of our team will be in touch to review this with you. Sincere apologies again for the inconvenience caused. We do hope you’ll consider giving us another chance in the future. Kindest regards, Team Hampers.com

Posted 8 months ago

“A disgusting company with selfish attitude. Despite contacting them that hamper order for xmas was delivered 4 days after the original date is not required. It was a gift for a family member in hospital.They ignored my email and still delivers after 4 days. Will not use this company again”

Helpful Report

Posted 8 months ago

Dear Catherine, I’m very sorry to hear this and completely understand why you’re so upset. Delivering a hamper four days late, especially after you had already explained it was no longer required and that it was intended as a gift for a family member in hospital, is deeply disappointing. This is not the level of care or service we aim to provide, and I’m truly sorry for the distress and frustration this caused. Please be assured you are not being ignored. We are working through all enquiries as quickly as possible and a member of our team will be in contact with you via the email you raised. Please accept our sincere apologies again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“I gave this hamper as a gift so hopefully it has been enjoyable to the recipient”

Helpful Report

Posted 8 months ago

“Supposed to be delivered on Xmas day. Still not delivered.”

Helpful Report

Posted 8 months ago

Dear Sebastiaan, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“Ordered specifically to arrive before Christmas as was confirmed when ordering. Did not deliver until 27th December. Very disappointing.”

Helpful Report

Posted 8 months ago

Dear Christopher, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“Sadly they didn't deliver my gift in time for Christmas even though they said they would so that was disappointing. The hamper however when it was delivered yesterday was very nice.”

Helpful Report

Posted 8 months ago

Dear Ian, We’re very sorry that the delivery didn’t arrive in time for Christmas and completely understand how disappointing that must have been, especially when you were relying on it for a special occasion. We truly regret the delay and the frustration it caused. We’re pleased to hear that the hamper itself was very nice once it arrived, but we’re sorry that the timing fell short of expectations. Please accept our sincere apologies for letting you down on this occasion. Kindest regards, Team Hampers.com

Posted 8 months ago

“I have ordered several hampers now because I know their presentation & contents are well received. For one hamper I wanted some nice items but not too fancy as they were for an older couple. Not many companies did that. For others, I was looking for treats and value for money. Hampers.com was spot on - the perfect Christmas gift. Delivery was quick and easy to track.”

Helpful Report

Posted 8 months ago

“I paid for our hamper to arrive on Christmas Day for an elderly relative. It didn’t arrive until two days later. I wrote to raise the issue and haven’t heard back.”

Helpful Report

Posted 8 months ago

Dear K Ross, I’m very sorry about this and completely understand how upsetting this must have been, especially as the hamper was meant for an elderly relative at Christmas. Paying for delivery on a specific day and having it arrive later than expected is deeply disappointing, and I’m truly sorry for the distress and frustration the delay caused. We are currently working through all emails as quickly as possible, and a member of our team will be in touch regarding the message you sent. Please accept our sincere apologies again for letting you down on this occasion. Kindest regards, Team Hampers.com

Posted 8 months ago

“Disgraceful that you can place an order online with this company, telling you it will be delivered before Christmas, for it to be delivered after Christmas. I will never use this company again and advise against anybody else as they are not reliable clearly interested in only taking your money. Not worthy writing anymore here.”

Helpful Report

Posted 8 months ago

Dear Mark, We’re very sorry for the delay and completely understand why you’d feel disappointed, especially after placing your order well in advance. We appreciate how frustrating it is when something you’ve waited for doesn’t arrive when expected, and we’re truly sorry for the inconvenience caused. Our records show the order was delivered on 27/12, but if you still require any further assistance, please do reach out to us at help@hampers.com and we’ll be happy to support you. Kindest regards, Team Hampers.com

Posted 8 months ago

“The hamper was delivered in a timely manner and the recipients have said that all the contents were delicious. 🙏💕”

Helpful Report

Posted 8 months ago

“Ordered and paid extra for next day delivery on 24th of December, only to be let down completely with the “no fault of our own” excuse … not good enough .. and delivery fee should be refunded!”

Helpful Report

Posted 8 months ago

Dear Damon S, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“Hampers were lovely. But we paid for a delivery date and it seemed that Hampers.com delivered when they wanted to. Not on the paid for delivery date - not sure what we paid for then?”

Helpful Report

Posted 8 months ago

hampers.com is rated 4.8 based on 31,067 reviews