hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 31,062 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

Write Your review

Tell us how hampers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged for my hamper to arrive Christmas eve. It’s now the 28th and it’s still not arrived. I got an email explaining that my order wasn’t accepted into the carrier network and that why it wasn’t delivered on time. What was the point in me paying extra for this to arrive on a specific day? Didn’t even offer to refund the delivery fee.”

Helpful Report

Posted 8 months ago

Dear Ross, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. I can see your order is at the depot and as soon as it is out for delivery you will be notified. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“Recipient replied “interesting””

Helpful Report

Posted 8 months ago

“Unfortunately our Hamper that was due to be with my brother for Christmas, has still not been delivered. The first day due, was postponed, the second day date given for delivery, someone was waiting at home but noone knocked the door and I received a mail to say no one was in. Third time lucky tomorrow, hopefully that will work, specific details have now been goven for delivery.”

Helpful Report

Posted 8 months ago

Dear Jacqueline, I’m very sorry about this and completely understand how frustrating and disappointing this must be, especially as the hamper was intended for your brother for Christmas. Multiple failed delivery attempts and incorrect “not home” updates are incredibly frustrating, particularly when someone was waiting in. I can see that further delivery instructions have now been provided, and we’re hopeful that the next delivery attempt will be successful. If you do require any further assistance, please do reach out to us. Our phone lines reopen tomorrow. Please accept our sincere apologies for the inconvenience caused. Kindest regards, Team Hampers.com

Posted 8 months ago

“Brought the hamper as a Christmas gift and they were very pleased with as was I. Good value for the money and will certainly buy again from here.”

Helpful Report

Posted 8 months ago

“Very pleased with the hamper disappointed with the delivery. Payed for a specific date and it didnt arrive till 3 days later.”

Helpful Report

Posted 8 months ago

Dear Lesley, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“This was a Christmas present and wasn't delivered until after Christmas. Not a happy customer!”

Helpful Report

Posted 8 months ago

Dear Lara, I’m truly sorry to hear this and completely understand how disappointing it is when a Christmas gift doesn’t arrive in time. When something is ordered for such a special occasion, a late delivery really does take away from the experience, and for that we sincerely apologise. We’re very sorry for the frustration this caused and for falling short of expectations. We hope you would give us another chance in the near future, and please accept our sincere apologies again. Kindest regards, Team Hampers.com

Posted 8 months ago

“I expects my hampering the 24 in time for Xmas-it arrived on the 27- with no excuse or some sort of discount or anything,eventhough I had been in contact with the company. Not what i call good service”

Helpful Report

Posted 8 months ago

Dear Anne, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“Absolutely bottled my Christmas delivery”

Helpful Report

Posted 8 months ago

Dear Aaron, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“I placed this order at the end of November to be delivered on 23rd December. It still hasn’t arrived at the location I needed it to get to which is disappointing. The look like lovely hampers but wasn’t delivered on time.”

Helpful Report

Posted 8 months ago

Dear Sophie, Thank you for taking the time to leave your review. I’m really sorry that your hamper didn’t arrive in time, especially as it was ordered well in advance for a specific date. I completely understand how disappointing that is. Your order is currently at the local delivery depot and should be out for delivery tomorrow. Once it’s out for delivery, you’ll receive a notification with a delivery time slot directly from the courier. If you still need any help, or if you haven’t already been in touch, please do reach out to us at help@hampers.com and we’ll be happy to assist further. Thank you again for your feedback, and I’m sorry we let you down on this occasion. Kind regards The Hampers.com Team

Posted 8 months ago

“Very reliable and efficient. High quality items.”

Helpful Report

Posted 8 months ago

Dear Amanda, Thank you for your 5-star review. We’re delighted to hear you find hampers.com reliable, efficient, and with high-quality items. We look forward to assisting you again in the future. Kind regards, Team hampers.com

Posted 8 months ago

“Please advise when hamper will be delivered?”

Helpful Report

Posted 8 months ago

Dear Kevin, Thank you for taking the time to leave your review. I’m really sorry that your hamper didn’t arrive in time, especially as it was ordered well in advance for a specific date. I completely understand how disappointing that is. Your order is currently at the local delivery depot and should be out for delivery tomorrow. Once it’s out for delivery, you’ll receive a notification with a delivery time slot directly from the courier. If you still need any help, or if you haven’t already been in touch, please do reach out to us at help@hampers.com and we’ll be happy to assist further. Thank you again for your feedback, and I’m sorry we let you down on this occasion. Kind regards The Hampers.com Team

Posted 8 months ago

“Bought as a Christmas present - was over the moon with it The only disappointment was it wasn’t delivered when meant to be”

Helpful Report

Posted 8 months ago

Dear Mrs McKay, Thank you for taking the time to leave your review. I’m really glad the gift was well received, and I’m sorry it wasn’t delivered on the intended date. I understand how important the timing is for a Christmas present. If you’d like us to look into this further or discuss your feedback in more detail, please do reach out to us at help@hampers.com, and we’ll be happy to help. Thank you again for sharing your experience. Kind regards The Hampers.com Team

Posted 8 months ago

“"I've used this company for around 5 years and they are absolutely fantastic. They offer a wide range of well-priced hampers for all occasions and the website is very easy to use. I recently made a delivery address error whilst ordering a hamper, I messaged them at 9:30 p.m on a Sunday evening just before Christmas, and they had it sorted within half an hour! Unbelievably Exceptional service." Companies like this are few and far between, and deserve recognition. 5 stars every time and highly recommended.”

Helpful Report

Posted 8 months ago

Dear Yousaf, Thank you for your amazing 5-star review. We’re thrilled you’ve trusted us for around 5 years and happy that our hampers, site, and service meet your needs. It’s fantastic to hear we could sort the delivery address issue quickly for you—glad we could help when you needed us. We really appreciate your kind words and look forward to assisting you again soon. Kind regards, Team hampers.com

Posted 8 months ago

“Well, not something I’d normally do but I’d run out of ideas for my parents. Finding a hamper though without Xmas cake mince pies and cheap gear as my step mother is a retired cookery teacher wasn’t easy! This looked good enough I did at first think it was expensive, however some quality cheeses a quality port and some quality biscuits with nice packaging (basket) with the timely delivery (next day) turns out to be quite the bargain! And had very happy parents A BIG thank you Neil from the west country”

Helpful Report

Posted 8 months ago

Dear Neil, Thank you for your wonderful 5-star review. We’re delighted to hear the hampers, timing, and packaging hit the mark and that your parents were so pleased. We appreciate your support and look forward to helping again in the future. Kind regards, Team hampers.com

Posted 8 months ago

“Thought it would be a wicker hamper not a cardboard box. Not that much in it. Won’t use you again.”

Helpful Report

Posted 8 months ago

Dear Stephen, I’m very sorry to hear this and appreciate you sharing your feedback. I understand how disappointing it must have been to receive a cardboard box when you were expecting a wicker hamper, especially if the presentation didn’t meet your expectations. Our hampers do focus on artisan quality products, and the packaging details are shown on the product pages, but I’m sorry if this wasn’t clear and led to disappointment. Please accept our sincere apologies. Kindest regards, Team Hampers.com

Posted 8 months ago

“Still haven’t received the hamper that was promised to me before Christmas Eve. Also charged me £5.99 for for the privilege and they didn’t deliver like they promised otherwise I would have gone for the free delivery option of sometime after Xmas! Yeah not very happy as I’ve been misled. Il up this post when I actually receive the hamper which I think is in a couple of days. Hope you all had a good Xmas”

Helpful Report

Posted 8 months ago

Dear Dean, I’m very sorry about this and completely understand why you’re unhappy. Unfortunately, there was a delivery delay and your order was affected, which is especially frustrating when you paid for delivery before Christmas Eve and were relying on that promise. I can see that your hamper is currently at the delivery hub. As soon as it is out for delivery, you will be notified. Please accept our sincere apologies for the delay and for the disappointment this has caused, as this is not the level of service we aim to provide. Kindest regards, Team Hampers.com

Posted 8 months ago

“Not happy. Two orders placed both to addresses in Weston super Mare, both paid for on same order. Only one delivered. How is that?”

Helpful Report

Posted 8 months ago

Dear Jason, I’m really sorry about this and completely understand why you’re unhappy. Although both hampers were placed on the same order, they are being shipped from different sites as they are different SKU's, which means they can sometimes move through the carrier network separately. I can see that the outstanding hamper is currently with DPD and is showing as delayed at the hub. This should be out for delivery very soon, and you will receive a notification as soon as it is out for delivery. I sincerely apologise for the delay and for the frustration this has caused, especially as you expected both deliveries together. Please accept our apologies again for the inconvenience. Kindest regards, Team Hampers.com

Posted 8 months ago

“Excellent quality and great value.”

Helpful Report

Posted 8 months ago

“Dear sir, madam, we will promise that the hamper would be delivered on the 24th just before Christmas and I was delivered after Christmas on the 27th. We're not happy with the service.”

Helpful Report

Posted 8 months ago

Dear Amarjit, We’re very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 8 months ago

“Ordered my Christmas hamper to be delivered on Christmas Eve. At 16:03 that day hampers.com informed me it would now not be delivered until the next working day 29 December (despite it being at my local delivery depot) which was disappointing and with no time to get a replacement gift for Christmas. That said, it arrived 2 days after Christmas on 27 December, I my opinion it was poorly packaged as some of the individual items were open which was noted by the recipient. My email to hampers.com has yet to be responded to.”

Helpful Report

Posted 8 months ago

Dear Richard, We’re very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, particularly for Christmas deliveries where timing is so important. I’m also sorry to hear about the condition of the items on arrival, as this is not what we would expect. We are currently working through our emails as quickly as possible and a member of our team will be in touch regarding the email you sent. Please accept our sincere apologies for the inconvenience and disappointment caused. Kindest regards, Team Hampers.com

Posted 8 months ago

hampers.com is rated 4.8 based on 31,062 reviews