hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 31,125 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor service and communication. My order was placed in November and was supposed to be delivered in the first week of December. I got a confirmation that it was delivered. My client never received the hamper. I found out that it was never delivered in the first place when I called them myself after Christmas. I was not informed of any delivery issue at all. I only found out after chasing them myself. Even after this, they offered only a partial refund rather than taking responsibility for the failure. This level of service is totally unacceptable, especially the complete lack of communication. I would not recommend this company based on my experience. Never using this company again.”

Helpful Report

Posted 9 months ago

Dear Jiwan, I’m genuinely sorry for the experience you’ve described. This is clearly not acceptable, especially given how early the order was placed and the fact that you had to uncover the issue yourself after Christmas. The lack of communication and the confusion around delivery is something we completely fell short on, and I understand why this would have been incredibly frustrating and damaging to your confidence in us. I’m also very sorry that the resolution offered did not feel appropriate or reflective of what went wrong. That is not the standard we aim to provide, and your feedback has been taken seriously and shared internally for review. Thank you for taking the time to explain what happened. We truly regret the disappointment caused. Kindest Regards, Team Hampers.com

Posted 9 months ago

“My friend in Essex has received this hamper and will have it with her husband and Elderly mother. Thank you very much for your fantastic help and tracking.”

Helpful Report

Posted 9 months ago

Dear Elise, Thank you for your kind words. We’re delighted our help and tracking could assist your friend and her family in Essex. Kind regards, Team hampers.com

Posted 9 months ago

“Good services, Will defenilty try it again :)”

Helpful Report

Posted 9 months ago

Dear Haris, Thank you for your kind words. We’re glad you had a good experience and look forward to welcoming you again soon. Kind regards, Team hampers.com

Posted 9 months ago

“The customer service tried to be helpful but this should have been delivered over 2 weeks ago before Christmas!@”

Helpful Report

Posted 9 months ago

Dear Violet, I’m very sorry for the delay and for the experience you’ve had. We fell short on this occasion, and I completely understand your frustration. This is not the level of service we aim to provide. We truly appreciate your custom and hope you will consider giving us another chance in the future. Kindest Regards, Team Hampers.com

Posted 9 months ago

“Great hamper!!”

Helpful Report

Posted 9 months ago

Dear Peter, Thank you so much for your wonderful 5-star review. We’re thrilled you loved the hamper! If there’s anything else we can help with, just let us know. Kind regards, Team hampers.com

Posted 9 months ago

“Beautiful. My parents were extremely happy. It was so well packed they didn’t want to disturb anything.”

Helpful Report

Posted 9 months ago

Dear Clare, Thank you so much for your wonderful 5-star review. We’re thrilled to hear your parents were extremely happy and that everything was packed so well they didn’t want to disturb anything. If there’s anything else we can help with, just let us know. Kind regards, Team hampers.com

Posted 9 months ago

“Just wonderful ; my Uncle was delighted”

Helpful Report

Posted 9 months ago

Dear Kate, Thank you so much for your wonderful 5-star review. We’re thrilled to hear your Uncle was delighted and that everything met expectations. If there’s ever anything else we can help with, just let us know. Kind regards, Team hampers.com

Posted 9 months ago

“So disappointing that hamper arrived after all my guests had gone. My brother was promised it would arrive before Christmas, and was the reason he booked your company this year . Contents and packaging were good”

Helpful Report

Posted 9 months ago

Dear Maura, I sincerely apologise for the disappointment caused. We experienced a delay with our couriers, and I completely understand how frustrating this must have been, especially as the hamper was intended to arrive before Christmas. I’m pleased to hear the contents and packaging were good, but I’m very sorry that the delivery timing let you and your brother down. Thank you for taking the time to share your feedback. Kindest Regards, Team Hampers.com

Posted 9 months ago

“Dreadful delivery service. For special occasions will not be using hampers again.”

Helpful Report

Posted 9 months ago

Dear Adam, I’m very sorry for the disappointment caused. We experienced a delay, and I completely understand how frustrating this would have been, particularly when the order was for a special occasion. We fell short on this occasion and I’m sorry for the experience you had. Thank you for taking the time to share your feedback. Kindest Regards, Team Hampers.com

Posted 9 months ago

“So happy with my Birthday Hamper which I recently ordered. It arrived really quickly and beautifully packaged. The quality is great and I will definitely be ordering from Hampers.com again. A***”

Helpful Report

Posted 9 months ago

Dear Adele, Thank you so much for your wonderful 5-star review. We’re thrilled to hear you’re happy with your Birthday Hamper, its quick delivery, beautiful packaging, and great quality. We can’t wait to help you again with hampers in the future. Kind regards, Team hampers.com

Posted 9 months ago

“I’m still awaiting delivery of my parcel. Ref: T04 RUA 401 494 3456.”

Helpful Report

Posted 9 months ago

Dear Anne, Thank you for your message. I can see that a few delivery attempts have been made, and I’m very sorry that your parcel has not yet been successfully delivered. A member of our team will be in contact with you shortly to discuss this further and help resolve the situation. Kindest Regards, Team Hampers.com

Posted 9 months ago

“One of the hampers did not have a message on it. The recipients did not know who had sent it.”

Helpful Report

Posted 9 months ago

Dear Molly, Thank you for raising this and I’m very sorry for the confusion caused. The gift card is placed in a clear plastic wallet on the outside of the hamper, next to the delivery information, and I’m sorry if this was missed on this occasion. We hope the recipients thoroughly enjoyed their hamper, and thank you so much for your custom. Kindest Regards, Team Hampers.com

Posted 9 months ago

“Ordered the “White Christmas” hamper (x2) on the 21st December for friends and family, thinking it would arrive in time for them to open the hampers on Christmas Day. They did not arrive until 10 days later (New Years Eve). Im sure the hampers were fine but very disappointed with the delivery service (it was not the delivery service, Evri, at fault but more so Hampers.com - I was informed the shipment was being packed only on the 29th).”

Helpful Report

Posted 9 months ago

Dear Christy, I sincerely apologise for the delay we experienced and for the disappointment this caused. We fell short on this occasion, and I completely understand how upsetting it must have been, especially as the hampers were intended to be opened on Christmas Day. I’m very sorry that the order was not dispatched as expected and that this impacted the delivery timing. This is not the experience we aim to provide, and your feedback has been shared internally so this can be reviewed and learned from. Thank you for taking the time to raise this. Kindest Regards, Team Hampers.com

Posted 9 months ago

“The recipients were very pleased with their gift and thoroughly enjoyed the contents of the hamper.”

Helpful Report

Posted 9 months ago

Dear Elizabeth, Thank you so much for your lovely 5-star review. We’re thrilled to hear the recipients were pleased with the gift and enjoyed the hamper contents. If there’s anything else we can assist with, just let us know. Kind regards, Team hampers.com

Posted 9 months ago

“Brilliant service and customer service were quick at replying to my query. I will be ordering again. Thanks 😊”

Helpful Report

Posted 9 months ago

Dear Rose, Thank you so much for your lovely review. We’re thrilled to hear you were happy with our service and that you’d order with us again. If there’s anything else we can assist with, just let us know. Kind regards, Team hampers.com

Posted 9 months ago

“Poor communication Deceitful marketing tricks Arrogant verbal excuses when challenged. I have had enough!”

Helpful Report

Posted 9 months ago

Dear Lateef, I sincerely apologise for how frustrated and let down you feel. I’m very sorry that your experience left you feeling this way, and I acknowledge that we fell short in both communication and how concerns were handled. This is not acceptable, and it’s not how we want customers to feel after dealing with us. Your feedback has been shared internally so it can be properly reviewed. Kindest Regards, Team Hampers.com

Posted 9 months ago

“Whilst trying to order a hamper which was over the £50 free delivery to the UK, when going to pay it still was trying to charge me the delivery fee. I sent an email and was advised that someone should contact me within about 24 hours. That time frame elapsed and I phoned the customer services to be told that it was only free to people in England, so the upshot of this is that they believe that Scotland is no longer part of the UK, I did point this out to the advisor but with no reaction from her.”

Helpful Report

Posted 9 months ago

Dear Brian, I sincerely apologise for the frustration and confusion caused during your order and for the delay in getting back to you. To clarify, some postcodes are classed as out of area and fall under a two day delivery service, which can incur a delivery surcharge even when an order meets the free delivery threshold. This includes certain locations outside mainland England. I’m very sorry if this was not explained clearly at the time, and I apologise if the communication you received felt dismissive, as that is not acceptable. Your feedback has been shared internally, as it’s important that we explain this more clearly and handle these conversations with greater care. Thank you for taking the time to raise this, and I’m sorry again for the experience. Kindest Regards, Team Hampers.com

Posted 9 months ago

“Ordered a present for our good neighbour choose the date for delivery came home from holiday and guest what? our neighbour didn't received the item yet. hampers.com didn't fulfil it's promise to “bring joy and wholehearted togetherness through gifting” to us. very disappointing experience....My first and last of this hampers.com”

Helpful Report

Posted 9 months ago

Dear Jade, I’m very sorry for the disappointment this caused, especially as the hamper was intended as a gift for your neighbour. I completely understand how frustrating it is to return from holiday and find that the delivery had not taken place as expected. I can see that the order was delivered on 03/01 at 12:17. If you require any further assistance, please do get in touch with us at help@hampers.com and the team will be happy to help. Kindest Regards, Team Hampers

Posted 9 months ago

“WOW! Stunning presentation, a good variety of quality products. My brother in the UK was very appreciative & thoroughly enjoyed the red wine too. I’d made a late booking so the hamper wasn’t delivered until the first working day after Christmas, and whilst that was disappointing we called it the festive season hamper so that solved the problem. It’s important to mention hampers.com were excellent with their communication to keep me in the loop about my order, delay & delivery times. So well done hampers.com, a great service, therefore I highly recommend to everyone.”

Helpful Report

Posted 9 months ago

Dear Ms Browne, Thank you so much for such a lovely and thoughtful review. We’re delighted to hear the hamper was so well received and that your brother enjoyed the selection, especially the red wine. While we’re sorry it didn’t arrive before Christmas due to the late booking, we really appreciate your understanding and love the idea of turning it into a festive season hamper. It’s also great to hear that our communication helped keep you informed throughout. Thank you again for your recommendation and kind words. It truly means a lot to us. Kindest Regards, Team Hampers.com

Posted 9 months ago

“I sent it to a relative, so I have no idea what it was like. The photo was excelent which is why I chose this one.”

Helpful Report

Posted 9 months ago

Dear Nigel, Thank you for your 5-star feedback and for choosing hampers.com. We’re glad the photo caught your eye and influenced your choice. If there’s anything else we can assist with for future orders, please let us know. Kind regards, Team hampers.com

Posted 9 months ago

hampers.com is rated 4.8 based on 31,125 reviews