hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,436 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had read the reviews outside of their website. I am absolutely disgusted with there service and non delivery. I understand that the UK has experienced strikes however not one email has been received to apologise for non delivery. Status of the order says Complete. My parents were to receive the hamper prior to Christmas. 9th January and finally someone answers my email. I have opted for a refund so we will see how sincere their apology is in regards to how long my money will be reimbursed. If I could give a minus five I would! Theresa Australia”

Helpful Report

Posted 2 years ago

“Terrible service. No delivery and now being told money refunded even though not asked for. I wanted a hamper not a 2 month wait and money refunded without me knowing.”

Helpful Report

Posted 2 years ago

“Two words....Very disappointed.”

Helpful Report

Posted 2 years ago

“I have bought an hamper and selected european delivery. Their website states that: 'Find the perfect hamper with our great range of European delivered hampers, with 40 years of experience in delivering hampers to European destinations. We will make sure your hamper arrives safely and to your receipts door. We offer fast and fully tracked airfreight delivery usually within two to three days to countries such as Germany, France, Spain, Netherlands, Italy and many more locations in EU Europe.' I selected 19th December as the delivery date and I ordered the hamper in November. Today 24th December, the hampers is still stuck in customs. My friend won't receive her gift in time for Christmas and all the money that I paid, including delivery, was all for nothing. I now have to explain to my friend that she won't indeed receive my gift for Christmas. I certainly won't bother buying from this company again, the kind of service they offered is truly appalling.”

Helpful Report

Posted 2 years ago

“An absolute shambles. Hamper says complete on account but not delivered. Waited for half hour on phone 3 times. Emailed but nothing back. Customer care is customer DONT care. Still no hamper and no way to sort. Christmas pressie for friends ordered beginning of November and started contcting hampers 14th Dec so plenty of time to sort but they really dont care.”

Helpful Report

Posted 2 years ago

“Three orders placed on Nov 25th for a Dec 18th delivery. 2 arrived on Dec 23rd, 3rd has still not arrived. This is to a senior citizen that cannot get out of the house and was supposed to be a lift to their spirits for Xmas. No idea if the hamper will arrive in time for the 25th yet as have had no contact from the company. Shockingly bad customer service - and the excuse of “this is a busy time of year” doesn’t stand up considering the very lengthy lead time from order to requested delivery. If they cant make the date they should not offer it. We will not be placing any more orders and will make as many people aware of this as possible.”

Helpful Report

Posted 2 years ago

“I ordered a hamper for a friend in the UK two weeks ago. Based on the tracking, the hamper still has not been sent to the courier and, therefore, has not been delivered even though the order confirmation email suggested it would be delivered by 15 December. I have reached out to the company by email and the live chat several times to determine the status but have received no response. Very disappointing and frustrating to not even receive a courtesy response. I would like to provide my friend with an update but have no information to do so. Very sad she will likely not have the hamper in time for Xmas.”

Helpful Report

Posted 2 years ago

“I ordered two hampers and have received one, I ordered 10 days ago. The other one says dispatched , the courier is waiting for the parcel so not dispatched to them. Sent two emails with no response. Rang customer service and spoke to a lady who said it's not been sent out and now they can't promise it will be here for Xmas. Sending another hamper out today 20th. Even though advertising on their website order by the 22nd for Xmas delivery. I will not be ordering from here again.”

Helpful Report

Posted 2 years ago

Dear Sarah, My sincere apologies for the service you have received from us, it’s certainly not the normal experience we provide our customers. Unfortunately, we have had some problems with the carrier network being overwhelmed with the fallout from the Royal mail strikes and the bad weather has impacted deliveries. Due to the Christmas season we have an incredibly high volume of requests and phone calls coming into the department. I do apologise we did not get back to you in a timely manner. I can see a replacement order has been organised for you which will be despatched as soon as possible. Apologies again. Customer Care

Posted 2 years ago

“I purchased a hamper for 2-3 day delivery and have still not received my order 11 days later, or had any response from the customer service team.”

Helpful Report

Posted 2 years ago

Dear Tazmin, My sincere apologies for the service you have received from us, it’s certainly not the normal experience we provide our customers. Unfortunately, we have had some problems with the carrier network being overwhelmed with the fallout from the Royal mail strikes and the bad weather has impacted deliveries. Due to the Christmas season we have an incredibly high volume of requests and phone calls coming into the department. I do apologise we did not get back to you in a timely manner. I can see you have now spoken with the customer care team and a replacement order has been organised for you which will be despatched as soon as possible. Apologies again. Customer Care

Posted 2 years ago

“The worst service coupled with non delivery of orders through Evri......I will never deal with you again or recommend your service”

Helpful Report

Posted 2 years ago

Good evening Ken, We are incredibly sorry our service has let you down, due to the Royal Mail strikes and general Christmas peak period, there are many carriers feeling the pressure during this unprecedented time. We understand this isn't an excuse but does have a part to play with the delays in your hamper being delivered. A member of the customer care team will be reaching out to you immediatley to discuss your order with you in more detail. Apologies again. Customer Care

Posted 2 years ago

“If I could give a zero I would. I ordered a hamper for my family in England as I now live in the US 9 days ago. Nothing has happened other than Hampers taking $$$. The chat agents lie and keep saying its being sent out the next day, which of course has not happened. They have not passed the blame to the courier even though the story was different 2 days ago. HELP, I just want the order to be delivered to family. Such a shame.”

Helpful Report

Posted 2 years ago

Good evening AJ, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. We are incredibly sorry our service has let you down, due to the Royal Mail strikes and general Christmas peak period, there are many carriers feeling the pressure during this unprecedented time. We understand this isn't an excuse but does have a part to play with the delays in your hamper being delivered. I can see the order was marked as despatched last week however no scans are showing in the network I have processed a replacment to be despatched promptly. As soon as this has been despatched and is out for delivery you will receive tracking updates. Apologies again. Nicole Customer Care Manager

Posted 2 years ago

“Ordered hamper yesterday and they want delivery date we opted for free delivery from the 19 th dec I have text and tried to phone to sort this out very long wait for them to respond with text even though only 1 in the queue phoned another wait 14th in queue”

Helpful Report

Posted 2 years ago

Good morning Gail, Thank you for leaving us a review, we are incredibly sorry our service has let you down, due to the Royal Mail strikes and general Christmas peak period, there are many carriers feeling the pressure during this unprecedented time, we understand this isn't an excuse but does have a part to play with the delays in your hamper being delivered. We have an incredibly high volume of requests and phone calls coming into the business – we shall endeavour to be in touch with you directly to discuss this further. Kind regards, Hampers.com Customer Care

Posted 2 years ago

“no response at all to query of delivery of £65.00 HAMPER/WHERABOUT , USING GIVEN CUSTOMER SERVICE NUMBER ,A LOT OF MONEY TO HAVE NO REPLY BUSY OR NOT IN THIS CLIMATE OF STRIKES AND SCAMS ,£65 A LOT OF MONEY ANY GENUINE BUISNESS WOULD BE IN TOUCH !!!!!! SCAM SCAM SCAM ????? SORRY IF GENUINE BUT SORT YOUR COMMUNICATION OUT ,10 DAYS NO INFORMATION ABSOLUTELY FAKE TO ME”

Helpful Report

Posted 2 years ago

Good Morning Anne, Thank you for leaving us a review, we are incredibly sorry our service has let you down, due to the Royal Mail strikes and general Christmas peak period, there are many carriers feeling the pressure during this unprecedented time, we understand this isn't an excuse but does have a part to play with the delays in your hamper being delivered. I have looked this morning and I can see your hamper is due for dispatch today with an anticipation of arriving over the weekend, although we are receiving an incredibly high volume of requests and phone calls into the business please email into us at help@hampers.com with your query, we shall endeavour to be in touch with you directly to discuss this further. Kind regards, Hampers.com Customer Care

Posted 2 years ago

“I sent a hamper to France, not only as an Christmas gift but as a cheer up gift after my gran passed away. I have had nothing but difficulties.. the customs paperwork was not filled out so DHL refused to deliver. I contacted customer live chat and was told to ring up, after 35 mins waiting and being told I was next, your company put the phone down. So I wrnt back to live chat, to be told by agent 2 that they would try and sort it.. after an hour waiting agent 2 closed the chat, with no explanation and not solving the issue. I am disgusted by the way I have been treated.. the customer service is shocking. Just give me a refund, this present/gift is no longer wanted after all the stress you have caused. The fact I've had to write a review to try and get you to sort this is truly shocking.”

Helpful Report

Posted 2 years ago

Dear Shelley, My name is Todd and I am the Customer Care Assistant Manager, My priority is providing an exceptional service at all times, I'm terribly sorry on this occasion this was not fulfilled. I have reached out to you personally to discuss your experience in more detail, I sincerely hope I can find out exactly what has failed on this occasion. I look forward to hearing from you; Kind regards, Todd Bayliss

Posted 2 years ago

“No customer support. Tried ringing, sent emails, sent twitter messages. No response regarding Evri missing deliver. There is no point using this company if they don’t have the support system to resolve customers’ problems”

Helpful Report

Posted 2 years ago

Dear Roxana, My name is Todd and I’m the Assistant Customer Care Manager at hampers.com. Firstly, thank you for your feedback, I’m sorry that your hamper has still not arrived and you have had trouble getting a resolution, I have reached out to you personally to discuss your experience in more detail and have reached out to Evri at the same time. I sincerely look forward to hearing from you, Kind regards, Todd

Posted 2 years ago

“I did not have a good experience as my delivery was supposed to arrive on Saturday 10 December and I paid extra for it to arrive and it is now not being delivered until 17 December. Also, I cannot seem to contact anyone at customer service as everything I use help@hampers.com the email is returned to me. I purchased the hamper from Australia and I have had to ring to speak to someone to get something sorted out.”

Helpful Report

Posted 2 years ago

Dear Roopa, My name is Todd and I’m the Assistant Customer Care Manager at hampers.com. Firstly, thank you for your feedback, I’m sorry that your hamper has not been delivered as yet, my priority is providing the customer with an exceptional service at all times and I’m terribly sorry on this occasion this was not fulfilled. I have reached out to you personally to discuss your experience in more detail. I have also contacted our courier network to get some more information for you. I sincerely look forward to hearing from you, Kind regards, Todd

Posted 2 years ago

“Its been a stressful experience, I got an email to say to order early for Christmas to make sure of a Christmas delivery so being as I'm in New Zealand and wanted delivery in the UK I ordered my Christmas gift to my best friend early to ensure Christmas delivery only to get an email to say it was going to be delivered next day! I was told I had to pay another twelve pounds to alter this which transferred to NZD is a huge amount that I can not afford.”

Helpful Report

Posted 2 years ago

“Not received yet. ..”

Helpful Report

Posted 2 years ago

Dear Rosie, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I can see your order encountered a delay at the sortation hub however I'm pleased to see it now has been delivered. I agree this was poor and I am extremly sorry for the experience you have encountered. The customer care team reached out to you to provide a detailed update and an offer of compensation to apologise. I really wouldn’t want this to hinder your experience with us and I can assure you, you are our priority. Apologies once again. Nicole Customer Care Manager

Posted 2 years ago

“Very bad service , my order meant to be delivered on the 3rd , and they have confirmed with me the same, however, nothing was delivered, and when you try to follow up with them, a robot will reply back to you. I have sent more than one email and no one bothered to reply back to me util now.”

Helpful Report

Posted 2 years ago

Dear Mahmoud, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I can see your order has encountered a delay at the sortation hub and is certainly not lost. The Customer Care Assistant Manager contacted you this morning with an update and a few options we can do this get this resolved promptly for you. I agree this is poor and I am extremely sorry for the experience you have encountered. I really wouldn’t want this to hinder your experience with us and I can assure you, you are our priority. Apologies once again. Nicole Customer Care Manager

Posted 2 years ago

“I am totally furious and upset. My sons 21st birthday present was meant to have arrived on the Thursday 1st December. It still hasn’t arrived and he has had to stay in all day waiting for it not to appear. It could not be worse than this.”

Helpful Report

Posted 2 years ago

Dear Rosie, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I can see your order encountered a delay at the sortation hub however I'm pleased to see it now has been delivered. I agree this was poor and I am extremly sorry for the experience you have encountered. The customer care team has reached out to you to provide a detailed update and an offer of compensation to apologise. I really wouldn’t want this to hinder your experience with us and I can assure you, you are our priority. Apologies once again. Nicole Customer Care Manager Delete

Posted 2 years ago

hampers.com is rated 4.8 based on 29,436 reviews