I ordered a hamper for a friend in the UK two weeks ago. Based on the tracking, the hamper still has not been sent to the courier and, therefore, has not been delivered even though the order confirmation email suggested it would be delivered by 15 December. I have reached out to the company by email and the live chat several times to determine the status but have received no response. Very disappointing and frustrating to not even receive a courtesy response. I would like to provide my friend with an update but have no information to do so. Very sad she will likely not have the hamper in time for Xmas.