I sent a hamper to France, not only as an Christmas gift but as a cheer up gift after my gran passed away. I have had nothing but difficulties.. the customs paperwork was not filled out so DHL refused to deliver. I contacted customer live chat and was told to ring up, after 35 mins waiting and being told I was next, your company put the phone down. So I wrnt back to live chat, to be told by agent 2 that they would try and sort it.. after an hour waiting agent 2 closed the chat, with no explanation and not solving the issue. I am disgusted by the way I have been treated.. the customer service is shocking. Just give me a refund, this present/gift is no longer wanted after all the stress you have caused. The fact I've had to write a review to try and get you to sort this is truly shocking.