hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,657 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and efficient!”

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Posted 1 month ago

“Great service and delivery and the recipient was very pleased with the contents xx”

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Posted 1 month ago

“Ordered two hampers to go to different addresses and the first one arrived on the scheduled date but unfortunately the second one went astray, which was the fault of the carrier not Hampers.com. However, Rania from Hampers.com went above and beyond on sorting the problem and ensuring delivery was made before Xmas, she is a credit to the company. The quality of product on the hampers is excellent and was beautifully presented. All in all, everyone was very satisfied.”

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Posted 1 month ago

“Reasonable selection, reasonable prices. Excellent timing and processing of order with excellent notification. Great service of being able to include personal message and choose a delivery date. Nice packaging/presentation.”

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Posted 1 month ago

“Total scam - ordered two hampers, worth almost £300, which were never delivered, despite messages being sent to me saying they were on their way. Went to web site only to find my order had been cancelled - the day before I made it!”

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Posted 1 month ago

Dear Euan, Thank you for taking the time to leave your review. I’m so sorry for how disappointing this experience must have been, especially as the hamper was intended for your son and his family and you’re based overseas, which makes situations like this even harder to manage. I can see that a Customer Care advisor has now been in contact with you and has provided an explanation, along with an apology and compensation. I do apologise again for the upset and inconvenience caused, particularly at such an important time of year. Thank you for sharing your experience with us. Kind regards, The Hampers.com Team

Posted 4 weeks ago

“If i could I will not even give zero stars to this company. I placed an order well in time to be delivered before Christmas but yesterday received an email that they lost the tracking number - umm??? Basically they over sold the item and did not ship it and making excuses. Trying to get them to send a replacement order but the customer service only responds to email after 24 hour and that too only once a day and then give no clear instructions on how to send replacement gift which now will be delivered after Christmas.”

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Posted 1 month ago

Dear J., Thank you for taking the time to leave your review. I’m really sorry for how frustrating and upsetting this experience has been, especially as your order was placed in good time for Christmas. I can see that a replacement has now been actioned and that a member of our Customer Care team confirmed this with you by email today. I completely understand how disappointing the delays and lack of timely communication must have felt, particularly when this was meant to be a Christmas gift. Thank you for sharing your feedback, and I’m very sorry we let you down on this occasion. Kind regards, The Hampers.com Team

Posted 4 weeks ago

“Ordered 2 to the same address only one delivered!! Just seen other reviews saying the same, why it is so hard not even different addresses not happy at all when I have paid a lot for delivery! Can you let me know when the other one is due to be delivered and I would like the delivery refunded please!”

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Posted 1 month ago

Dear Maxine, Thank you for taking the time to leave your review. I’m really sorry for the confusion and frustration this caused, especially after paying for delivery and expecting both hampers together. When multiple hampers are ordered, they can sometimes be dispatched from different warehouses, which means they may arrive separately. I appreciate that this isn’t clear from the customer side and can be very disappointing when you’re expecting everything at once. I can see that both hampers have now been delivered, and I’m sorry for the inconvenience and worry this caused at the time. Thank you for sharing your feedback, which is genuinely helpful. Kind regards, The Hampers.com Team

Posted 4 weeks ago

“I found the service exerlent”

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Posted 1 month ago

“Very efficient service and excellent product. I Will definitely order from hampers.com again!”

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Posted 1 month ago

“Ordered and paid for next day delivery for two hampers and only received one of them, the other one went missing? I contacted the customer service team twice and waited half an hour on each phone call, to be told there was a delay and I wouldn’t be receiving my hamper for Christmas Day. Extremely dissatisfied and now having to chase to get a refund! I wouldn’t buy from here again!”

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Posted 1 month ago

Dear Alexandra, Thank you for taking the time to leave your review. I sincerely apologise for how disappointing and frustrating this experience has been. I can see that a refund has now been issued, and I’m very sorry that one of the hampers went missing and that this meant it didn’t arrive in time for Christmas. I completely understand how upsetting that must have been, especially after paying for next day delivery and spending time trying to get answers. A member of our team will be in touch, and I’m sorry we let you down on this occasion. Kind regards, The Hampers.com Team

Posted 4 weeks ago

“The people i sent hamper to loved it and customer service were really good at helping me out when I put wrong address on where it was being delivered. Will definitely use again”

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Posted 1 month ago

“Didn't meet their delivery schedule and unable to reach them on the customer service chat.”

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Posted 1 month ago

Dear Blair, Thank you for taking the time to leave your review. I’m really sorry that we didn’t meet the delivery schedule and that you weren’t able to reach us via customer service chat at the time. I completely understand how frustrating that must have been. I can confirm that the hamper was delivered on 27/12, and I do apologise for the inconvenience and lack of reassurance during the process. If you still require any assistance, our phone lines and live chat reopen tomorrow between 9am and 5pm, and we’ll be happy to help. Thank you for sharing your feedback. Kind regards, The Hampers.com Team

Posted 4 weeks ago

“Did not deliver the Xmas hamper as paid for, said a small number did not go into the courier system, now due on 29th December, that is no good for a Xmas hamper, be warned as I had an email to say it was out for delivery but obviously wasn't. Would not use them again, totally unreliable and someone is lying??@?@@”

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Posted 1 month ago

Dear Mark, Thank you for taking the time to leave your review. I’m genuinely so sorry for how upsetting and frustrating this experience has been, especially given it was meant to be a Christmas hamper and you were relying on the delivery updates you received. I completely understand why this feels unacceptable. A full refund has now been processed, as we appreciate that delivery after Christmas does not meet the purpose of the order. I can also see that the hamper is currently at the delivery depot and, once it is out for delivery, you will receive a notification directly from the courier. That said, I know this does not undo the disappointment caused. I’m truly sorry for the confusion, the mixed messages, and the loss of trust this situation created. This feedback is being reviewed internally, and I do hope we might be given another chance in the future to provide the level of service you should have received. Kind regards, The Hampers.com Team

Posted 4 weeks ago

“Previously ordered and had a good service, however, this time despite placing an order for £130 in October with a named day delivery for December, as a christmas present for the family, only half the order was dispatched on time so left with a bit of a disappointing Christmas. According to tracking it looks like it'll be sat with the couriers for a week till after Christmas which isnt ideal since I believe the hamper contains perishables. I haven't received anything besides an automatic apology email claiming hampers are not at fault.”

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Posted 1 month ago

Dear Matt, Thank you for taking the time to leave your review. I’m really sorry for the disappointment this caused, especially as the order was placed well in advance and intended as a Christmas gift for your family. I can see that the hamper has now been delivered today, and that you’ve sent an email to us. A member of our Customer Care team will be in touch with you promptly. That’s understandably frustrating and not the experience you expected, especially given your previous positive experiences with us. Thank you for sharing your feedback, and I’m very sorry we let you down on this occasion. Kind regards, The Hampers.com Team

Posted 4 weeks ago

“Mum & dad are over the moon with the 🎄hamper 👍😁”

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Posted 1 month ago

“Deliveered quickly and on time. No idea how good it is as it was a present sent elsewhere!”

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Posted 1 month ago

“Got one as a gift - was so impressed I bought numerous hampers as gifts for friends and family. V high quality content, hampers ranging from £30 all the way to £900 and everything in between. Speedy delivery. Really took a lot of the stress out of Christmas this year. Will definitely use again.”

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Posted 1 month ago

“Thank you recipient was delighted”

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Posted 1 month ago

“From the starts to end 5 ⭐, delivered as promised, supplier even called to thank how appreciated was of the hamper and how been packed and personalised note was so easy to add with no charge. And best price to”

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Posted 1 month ago

“Very good service thank you”

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Posted 1 month ago

hampers.com is rated 4.8 based on 30,657 reviews