hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,772 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order and paid for next day delivery so my gift would come before Christmas this did not happen and then came a further few days later. Disappointing and reluctant to order again.”

Helpful Report

Posted 2 months ago

Dear Isabelle, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“Gift happily received. Will order again.”

Helpful Report

Posted 2 months ago

“The hamper arrived on time my parents were over the moon with it”

Helpful Report

Posted 2 months ago

“My family were delighted with the hamper Christmas present from us. Thank you & I'll definitely be ordering again.”

Helpful Report

Posted 2 months ago

“Everything was great and everything came on time exerlent”

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Posted 2 months ago

“The gift was well appreciated.”

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Posted 2 months ago

“We arranged a last minute gift for my husbands parents it be delivered on Christmas Eve. Unfortunately we were let down and received an email at 4pm on Xmas Eve to say they were unable to deliver that day, so no gifts for my in laws for Christmas. It did arrive 27th though. Awaiting compensation from Hampers.co”

Helpful Report

Posted 2 months ago

Dear Andrew, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“Booked to be delivered on Christmas Eve but it didn’t arrive until after Christmas. Very disappointing as it’s obviously a gift.”

Helpful Report

Posted 2 months ago

Dear Charlie, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“A surprise gift! Really well presented and contents are lovely. Looking forward to trying everything!”

Helpful Report

Posted 2 months ago

“I’ve used hampers.com for a few years and it’s normally being pretty good, but this year the guaranteed delivery of Christmas Eve was not met. It may have been the fault of DPD, but it was a disappointing experience nonetheless. On the upside they did refund my delivery costs and 15% of what I’d spent on the hampers.”

Helpful Report

Posted 2 months ago

Dear Dan, Thank you for taking the time to share this. I’m really sorry that the guaranteed Christmas Eve delivery wasn’t met this year, especially as you’ve had good experiences with us previously. Even when delays sit with the carrier, the disappointment is completely understandable and that’s not how we want your experience to feel. I’m glad we were able to refund your delivery costs and apply a partial refund to acknowledge the issue, but I do appreciate that this doesn’t fully make up for the timing. Thank you for your continued support over the years, and we hope to provide you with a much smoother experience next time. Kindest regards, Team Hampers.com

Posted 2 months ago

“Arranged for my hamper to arrive Christmas eve. It’s now the 28th and it’s still not arrived. I got an email explaining that my order wasn’t accepted into the carrier network and that why it wasn’t delivered on time. What was the point in me paying extra for this to arrive on a specific day? Didn’t even offer to refund the delivery fee.”

Helpful Report

Posted 2 months ago

Dear Ross, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. I can see your order is at the depot and as soon as it is out for delivery you will be notified. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“Recipient replied “interesting””

Helpful Report

Posted 2 months ago

“Unfortunately our Hamper that was due to be with my brother for Christmas, has still not been delivered. The first day due, was postponed, the second day date given for delivery, someone was waiting at home but noone knocked the door and I received a mail to say no one was in. Third time lucky tomorrow, hopefully that will work, specific details have now been goven for delivery.”

Helpful Report

Posted 2 months ago

Dear Jacqueline, I’m very sorry about this and completely understand how frustrating and disappointing this must be, especially as the hamper was intended for your brother for Christmas. Multiple failed delivery attempts and incorrect “not home” updates are incredibly frustrating, particularly when someone was waiting in. I can see that further delivery instructions have now been provided, and we’re hopeful that the next delivery attempt will be successful. If you do require any further assistance, please do reach out to us. Our phone lines reopen tomorrow. Please accept our sincere apologies for the inconvenience caused. Kindest regards, Team Hampers.com

Posted 2 months ago

“Brought the hamper as a Christmas gift and they were very pleased with as was I. Good value for the money and will certainly buy again from here.”

Helpful Report

Posted 2 months ago

“Very pleased with the hamper disappointed with the delivery. Payed for a specific date and it didnt arrive till 3 days later.”

Helpful Report

Posted 2 months ago

Dear Lesley, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. If you haven’t done so already, please do reach out to us at help@hampers.com if you require any further assistance and a member of our team will be happy to help. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“This was a Christmas present and wasn't delivered until after Christmas. Not a happy customer!”

Helpful Report

Posted 2 months ago

Dear Lara, I’m truly sorry to hear this and completely understand how disappointing it is when a Christmas gift doesn’t arrive in time. When something is ordered for such a special occasion, a late delivery really does take away from the experience, and for that we sincerely apologise. We’re very sorry for the frustration this caused and for falling short of expectations. We hope you would give us another chance in the near future, and please accept our sincere apologies again. Kindest regards, Team Hampers.com

Posted 2 months ago

“I expects my hampering the 24 in time for Xmas-it arrived on the 27- with no excuse or some sort of discount or anything,eventhough I had been in contact with the company. Not what i call good service”

Helpful Report

Posted 2 months ago

Dear Anne, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“Absolutely bottled my Christmas delivery”

Helpful Report

Posted 2 months ago

Dear Aaron, I’m very sorry about this. Unfortunately, there was a delivery delay and your order was affected. This is not the level of service we aim to provide, especially for Christmas gifts where timing is so important, and I completely understand how disappointing this must have been. Please accept our sincere apologies for the inconvenience and frustration caused. We hope you would give us another chance in the near future, and we are truly sorry again for letting you down. Kindest regards, Team Hampers.com

Posted 2 months ago

“I placed this order at the end of November to be delivered on 23rd December. It still hasn’t arrived at the location I needed it to get to which is disappointing. The look like lovely hampers but wasn’t delivered on time.”

Helpful Report

Posted 2 months ago

Dear Sophie, Thank you for taking the time to leave your review. I’m really sorry that your hamper didn’t arrive in time, especially as it was ordered well in advance for a specific date. I completely understand how disappointing that is. Your order is currently at the local delivery depot and should be out for delivery tomorrow. Once it’s out for delivery, you’ll receive a notification with a delivery time slot directly from the courier. If you still need any help, or if you haven’t already been in touch, please do reach out to us at help@hampers.com and we’ll be happy to assist further. Thank you again for your feedback, and I’m sorry we let you down on this occasion. Kind regards The Hampers.com Team

Posted 2 months ago

“Very reliable and efficient. High quality items.”

Helpful Report

Posted 2 months ago

Dear Amanda, Thank you for your 5-star review. We’re delighted to hear you find hampers.com reliable, efficient, and with high-quality items. We look forward to assisting you again in the future. Kind regards, Team hampers.com

Posted 2 months ago

hampers.com is rated 4.8 based on 30,772 reviews