“Paid for a mobile cot, cot bedding and a set bedding for a Moses And never arrive the set bedding For Moses and you still charge me for that !!! Send a messege and never get a answer back, I wont buy anything again from you.”
Hi Angelica,
Thank you for taking the time to leave us a review, we're very sorry that we've let you down on this occasion. I have spoken with the customer service team and they'll get in touch with you ASAP to resolve this.
Please accept our sincerest apologies.
Hi there, thank you for taking the time to leave us some feedback. Please let us know what else you'd like to see from us and we'll certainly pass on to our New Product Development team :)
Thank you!
“Lovely changing bag very pleased with it. I had some problems with the order not arriving. I ended up having to chase it up by which time the colour I wanted was out of stock, but the alternative I was offered is fine and arrived a couple of days later.”
Hi Diana, Thank you for taking the time to leave us a positive review, and we're sorry that your order was delayed, and replaced with an alternative. We hope you enjoy using your changing bag!
“The fast delivery was good but tge blanket i ordered was unfortunately a lot thinner than i expected so in one way not great value for money but the moses basket mattress is good quality and fitted perfectly and was reasonably priced”
“Terrible service. Ordered a pregnancy pillow at the start of the year. I never received the pillow and although had some contact with customer service, I never received a refund either. Would not recommend.”
Hi Danielle,
We're very sorry to hear that. I am liaising with the customer service manager this afternoon and we'll be in touch with you once we have looked into this further.
Please accept our sincerest apologies for any inconvenience caused.
Hi Limara,
Thank you for taking the time to leave us a review. We did struggle with deliveries at the beginning and peak of the covid pandemic. We're very sorry that we didn't keep you fully up to date but we're now back on top of things in our factory.
Sincerest apologies that you had to wait longer than you should have.