Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,040 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Phone:

0161 491 9800

Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 3rd August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having waited 11 days for the bedside crib without any communication regarding production delays, we called to check regarding any issues. We were promised a call back which didn't happen. When I rang back I got the star that is Natalie who took charge of the problem and had the crib on FedEx for delivery the next day, keeping us informed along the way and a lovely person to boot! Unfortunately on arrival the crib was quite sharp on the weaving around the back of the cot so we needed to return it. We were promised a label via email for next day collection - the label didn't arrive. Thankfully this morning Natalie answered the phone and sorted it out in seconds. 1 star for products and customer service in general as the phone is answered quickly.. 5 stars Natalie, your colleagues should follow your lead, you're a joy to deal with, thank you.”

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“The Moses basket was very poor quality the hood doesn’t stay up and when I try to pull it up the back of the hood comes up.”

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“Spoke to customer service about an issue with a product of which they informed me how to go about sorting a replacement. All handled extremely quickly and efficient. Very lovely customer service department. We have several products for our baby - very trusted and the best!”

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“Brilliant customer service. Had an issue with a product. Spoke briefly to customer service who informed me how to arrange a replacement and was able to get it sorted extremely quickly. We have several products of Clair de Lune for our baby and they’re the best!”

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“The product is a reasonable price and the quality is really good. One happy customer. I had a query and contacted Claire de Lune via email. They replied promptly and provided great customer service. Would definitely recommend and use again. I can’t wait to put my new baby in her gorgeous moses basket once she’s here!”

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“The Clair de Lune products are luxury and fabulous for baby. The staff are absolutely lovely, so kind and helpful (thank you natalie) I would definitely recommend to friends & family.”

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“Clair de Lune is an excellent company that provides quality baby accessories at a very competitive price. Their customer service is second to none. I bought two Moses baskets with stands last year for my twins, one of which developed a problem with one of the dowels. Even though the crib was out of warranty, the affected part was replaced free of charge. Very happy customer.”

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“Really great price for great quality product. We're using the folding breathable crib for our son and he loves it as much as we do. Feel so much safer having the mesh panels on the side and I haven't seen anything like it anywhere else! Speedy delivery too! Highly recommend!”

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“The quality of the products are fantastic! Such value for money. The range is has something for everyone I’m really impressed with their collections. Service was great, professional & friendly. I would recommend.”

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“Purchased a Moses basket, towels and some beautiful blankets from Clair de Lune, amazing quality products, love them.”

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“great customer service and value for money products. Highly recommended.”

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“My bedside crib just arrived and it’s absolutely gorgeous. I am so happy with the quality of it.”

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“Amazing service, girls so professional and friendly. Will certainly be buying from again. Love the products xx”

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“If your looking for good quality, long lasting baby bedding Clair de Lune is the best! No matter how many times you wash their bedding it always come out looking brand new!”

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“Fast delivery everything as described! Very happy”

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“I revived a Moses basket that was not steady on the stand! I emailed and was advised that I would receive a new one nearly two weeks ago! My baby has now arrived and it’s still not here! I’ve not even had an email response from my latest email! Appalling service”

Helpful Report

Hi Leanie, Thank you for getting in touch with us, we're very sorry about the circumstances. I have passed this across to the head of Customer services and she will be in touch with you ASAP to get the replacement to you. We sincerely apologise for any inconvenience caused.

“I ordered fitted white sheets for the Moses basket, I didn’t receive my order confirmation and chased this up, wasn’t impressed with the fitted sheets as they are more cream than white!”

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“Great quality blankets”

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Thank you very much for the positive feedback :)

“Paid for a mobile cot, cot bedding and a set bedding for a Moses And never arrive the set bedding For Moses and you still charge me for that !!! Send a messege and never get a answer back, I wont buy anything again from you.”

Helpful Report

Hi Angelica, Thank you for taking the time to leave us a review, we're very sorry that we've let you down on this occasion. I have spoken with the customer service team and they'll get in touch with you ASAP to resolve this. Please accept our sincerest apologies.

“Always a speedy delivery of quality products for a great price :)”

Helpful Report

Thanks Rachel! We hope you enjoy your products :)

Clair de Lune is rated 4.5 based on 1,040 reviews