“Seriously poor customer service. Payment was taken for a product that was not in stock however this had not been advised at the time of purchase, only after chasing CDL twice did I receive a very unprofessional reply as to why my order was taking so long. Finally did get the bedding which is nice.”
“I have several Clair de Lune products including Moses basket, stand and bedding. All are brilliant quality and we will keep for our next child. The condition is brilliant”
“Quick to respond to enquiry prior to purchasing a moses basket. Unfortunately when I enquired about an issue after the purchase I didn't receive a reply.”
“Ordered a Moses basket after waiting 2 weeks I rang them and was told there was no stock left. I could have a refund or an upgrade, I went for the upgrade but realized it wasn't an upgrade at all. The original basket was worth £60+ in the sale and the one I was sent was originally priced at £38.”
“I order a personalised blanket wasnt personalised they way I requested I contacted customer service got no response it's been 5 months disgusting service would not recommend”
“My 2 year old has loved his special blanket since birth. We have recently purchased another just in case anything happens to it. Would recommend for both quality and price.”
“Wouldn't recommend this. The basket is lovely to look at but the mattress is extremely poor quality and gave my 4 day old baby dents at the back of her head from a sunken matress that she only used for 2 days at night. She was effectively laying on the hard wicker due to the matress becoming sunken. Very disappointing.”
“My order was placed on the 24th February and it never arrived, despite chasing it on several occasions and promises from the company.
I placed a order with another company and it arrived within the week .”
“Very bad service. My order took many weeks to arrive, and i was not updated on the order. I had to phone on a number of occasions to chase up my order. The staff are also dishonest and told me multiple lies about the order. In one phonecall I was told that the stock had arrived and will be posted out to me the next day, my order did not arrive, i chased it up again and they told me that it is still being made. Do they order their stock or do they make it? Also the quality of the products is not worth the money. The duvets look very cheap and are badly made. This is my fourth baby, and each time I have used Clair de Lune, and the quality has definately gone downhill.”
“I love the changing matt I ordered.
Unfortunately I had to chase delivery 2-3 times by email as after 2 weeks it hadn’t arrived ( item in stock ). Eventually made a phone call and arrived next day. Must have been an issue with system/ fulfilment. Service on phone was efficient however no apology/ or complementary delivery refund offered which would have gone a long way to improve my impression of customer service.”
