Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,040 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Phone:

0161 491 9800

Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 3rd August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have several Clair de Lune products including Moses basket, stand and bedding. All are brilliant quality and we will keep for our next child. The condition is brilliant”

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“Quick to respond to enquiry prior to purchasing a moses basket. Unfortunately when I enquired about an issue after the purchase I didn't receive a reply.”

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“Love the products but my crib arrived damaged and when I emailed to send photos and complain, I never got a response!”

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“Ordered a Moses basket after waiting 2 weeks I rang them and was told there was no stock left. I could have a refund or an upgrade, I went for the upgrade but realized it wasn't an upgrade at all. The original basket was worth £60+ in the sale and the one I was sent was originally priced at £38.”

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“I order a personalised blanket wasnt personalised they way I requested I contacted customer service got no response it's been 5 months disgusting service would not recommend”

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“Beautiful products fast delivery , thank you .”

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“Really lovely Moses basket and rocking stand. It was a present and was well received and being used regular.”

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“Basket is uneven and doesn’t fit stand very disappointed”

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“Quality of products is really good. I would be happy to purchase more items in the future from Clair de Lune.”

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“My 2 year old has loved his special blanket since birth. We have recently purchased another just in case anything happens to it. Would recommend for both quality and price.”

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“Quick reliable and efficient service .... the Moses basket has probably been our best and most used purchase too! Great quality and easy to assemble”

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“Wouldn't recommend this. The basket is lovely to look at but the mattress is extremely poor quality and gave my 4 day old baby dents at the back of her head from a sunken matress that she only used for 2 days at night. She was effectively laying on the hard wicker due to the matress becoming sunken. Very disappointing.”

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“My order was placed on the 24th February and it never arrived, despite chasing it on several occasions and promises from the company. I placed a order with another company and it arrived within the week .”

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“Terrible service would never use again - missing items which took nearly two months to refund with hardly any communication available.”

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“Very bad service. My order took many weeks to arrive, and i was not updated on the order. I had to phone on a number of occasions to chase up my order. The staff are also dishonest and told me multiple lies about the order. In one phonecall I was told that the stock had arrived and will be posted out to me the next day, my order did not arrive, i chased it up again and they told me that it is still being made. Do they order their stock or do they make it? Also the quality of the products is not worth the money. The duvets look very cheap and are badly made. This is my fourth baby, and each time I have used Clair de Lune, and the quality has definately gone downhill.”

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“Very pleased with all my purchases ,excellent quality and always a prompt service”

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“I love the changing matt I ordered. Unfortunately I had to chase delivery 2-3 times by email as after 2 weeks it hadn’t arrived ( item in stock ). Eventually made a phone call and arrived next day. Must have been an issue with system/ fulfilment. Service on phone was efficient however no apology/ or complementary delivery refund offered which would have gone a long way to improve my impression of customer service.”

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“Really lovely Moses baskets and bedding at really great prices. Love our rocking stand for getting little one to settle. Delivery was quick also.”

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“Lovely quality products in great designs”

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“Terrible customer service. Ordered Moses basket stand in May. Cancelled it in June. Received no refund but got the items in July. Asked for a refund which was like getting blood out of a stone. Retuned then item and received some of the refund and now just given up trying for the rest. False promises of when I should get the item. Kept telling me it had been cancelled and I’d been refunded but no such luck.”

Helpful Report

Clair de Lune is rated 4.5 based on 1,040 reviews