Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,040 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Phone:

0161 491 9800

Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 3rd August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products I ordered a baby bumper set and for bed sheets , so Inlove however the delivery took a very long while I think it’s due to Covid”

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“Clair de Lune was very accommodating when I placed the wrong order than sent out what I wanted immediately and I found this to be rare as they didn’t wait for me to return the wrong product. They met my needs first. Thank you Clair de Lune”

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“Lovely blanket and cot bedding set i purchased. Blanket is excellent quality and has been washed several times and is still good as new (2month old baby using it)”

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“Excellent service & the Moses basket was absolutely beautiful”

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“I bought my daughter the most beautiful moses basket, unfortunately I purchased it during the peak of the Covid pandemic, but the staff at Clair de Lune still got it delivered 👏 it's perfectly made in exactly the colours can't rate this company enough.”

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“fast delivery. good matress.”

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“Good quality and very quick delivery !”

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“Light for summer, 100% cotton”

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“Ordered a replacement Moses basket liner, best price buying directly from Clair de Lune, lovely colour choices, quick delivery, perfect fit & really nice quality. Thank you x”

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“Very happy with the service received. The blankets we purchased arrived quicker than expected and are absolutely lovely. Thank you so much.”

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“Quick delivery. Gods quality modes basket mattress cover.”

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“Good value of product, good communication, quick delivery. Very pleased with my experience.”

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“Reasonably priced and quick delivery”

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“Great products as always.”

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“Never responded to complaint .”

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“Beautiful Moses basket, superior quality fabrics for the Moses basket and mattress sheets. Would definitely buy again xx”

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“Extremely helpful customer service at this very difficult time . Pleasure to actually speak to a real person .”

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“The mattress seemed perfect however it was the wrong size order and I've emailed twice asking about exchanging my product but nobody has ever got back to me about this matter”

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“Prompt delivery and beautiful Moses basket with hood and blanket. I can’t wait for our baby to be here and to use it!”

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Thank you very much for taking the time to leave us a review! It's much appreciated! We wish you all the best with your new arrival :) Chloé.

“It was hard to find items I wanted on the website, the descriptions of items too brief. The customer service was poor, long delays in communication or no communication, I had to keep contacting them to get all of the info I needed to return an item as they clearly want to discourage returns. Won't shop there again.”

Helpful Report

Hi there, Thank you for taking the time to leave us some feedback. We're very sorry that our customer service was not up to standard while you were dealing with us. We've struggled during the current pandemic but things are getting back to normal now. We're actually working on a new website that will be launched very soon, it will be much easier to navigate, get information, and information on returns etc. With a live chat function so you'll be able to speak to us directly, when you need us. Again, sincerest apologies for the service you received. Thank you, Chloé.

Clair de Lune is rated 4.5 based on 1,040 reviews