Hi there, we are so sorry for the experience you had with our service. Please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve this as soon as possible for you.
Hi Debbie, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback. We will send your feedback to our dispatch team for further improvements in our service and deliveries.
“Terrible terrible service I have not received my order, it’s stuck somewhere unknown with the DPD delivery service and the CDL customer service team is not willing to help trace it, or issue a refund. I have been trying to find my items on my own for several weeks.”
Hi Joseph, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback. We will send your feedback to our dispatch team and customer service for further improvements in our service and deliveries. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk.
“I ordered a Moses basket and stand. Firstly, I can’t really fault the product itself for value. However, the stand was missing and after emailing I had to reach out on social media just for a response. I then had to send photos of what I had received… finally got another stand delivered. Husband built it all up and it’s the wrong colour of stand… we have a grey stand with a natural basket.”
Hi Katie, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback. We will send your feedback to our dispatch team, social media and customer service for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk.
“Unfortunately my order arrived with damage on it, and I had to return it. I could not fault the customer service I received however, they were great at resolving the issue and I would definitely order from here again.”
Hi there, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our technologist, marketing and customer service for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.
“Excellent customer service. I ordered a moses basket and a stand and both arrived damaged. I emailed customer service and Jessey replied promptly and arranged a collection and replacement to be delivered ASAP. New moses basket and stand have arrived and both looka fine, haven't used it but looks good quality.”
“Excellent customer service, replied promptly to my concerns and couldn’t have helped more, I’m extremely grateful!
I had a faulty Moses basket stand so I emailed to see if there was anything anyone could do, they’ve kindly sent a replacement and we’re very apologetic about the issues we encountered, 5 star customer service, special mention to Jessey James who sorted this out for us, thank you again :)”
“I was expecting a bit more from it looking at the price,
My husband had a big trouble with attaching hood, even attached was not standing for too long- totally useless feature.
My baby liked sleeping in it but I could use it only until she was 3 months old as she was too big and had no space - again I expect to have it bit longer then that.”
Hi Karolina, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.
Hi Karolina, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.
