“I put in a refund request As the items ordered where no good. I’ve still heard nothing back about sending items back to yourselves this was way before Christmas so probably too late to send back now. Very disappointed also as soon as I had placed the order I had emailed to say I had clicked on the wrong measurements and you where unable to help as it took so long to reply the items had already left the warehouse”
“Our delivery was delayed significantly due to the delivery company which was upsetting. However the service given by Clair de lune made up for this. The issue was resolved and we received our order. The Moses basket we ordered is beautiful, well priced and sturdy. We can’t wait to use it.”
“Ordered before Christmas as baby was not due until Feb. After the order we were told that the baby will be here 4 weeks early. As we only had the moses basket, i emailed sales and spoke with Jessey.
Upon speaking to Jessie and explaining our situation, Jessie has gone to the warehouse and took it upon herself to get this picked, packaged and posted. The parcel will now be with us on Friday.
Exceptional customer service by Jessie. I will be buying from here again. Thanks Jessie”
“We ordered a Moses basket and stand. We left it in the box until a month before baby was born after a brief check. Upon getting the basket out of the box we saw the wicker had cracked and broken leaving sharp edges.
I contacted the company who could only offer a small refund. I would have chosen an exchange however there was barely any stock left and I was running out of time!
Moving forward my baby was born! He slept in his Moses basket for one night before we noticed more wicker had been snapped. So badly that it scagged material as you walk by!
After the second night the stand (which was built as per instructions) was wobbly. It was way too unsafe for my newborn therefore have taken apart, and purchased a Moses basket and stand from a different company as it is just not safe for my baby.
I have contacted the company for a refund and to collect their item. However I am yet to hear back. This is highly concerning after just 2 uses with a newborn!!”
“I was very excited to place my order with Clair de Lune. There were no problems regarding purchasing and delivery however the quality of the products is very poor. I bought crib and pram sheets and not only are they very thin, they aren’t very soft. I did not bother to return as my Mum had already experienced unpleasant Customer Service regarding a Moses Basket she purchased on my behalf. Very disappointing!”
“The moses basket was lovely didn't have a problem. But the delivery was another thing it was appalling I would re think on which delivery services you use”
“Ordered a stand for a Moses basket and it didn’t arrive, was advised another would be sent out, that didn’t arrive so emailed a couple of times and received no response so had to phone. Was then advised they had none left and issued a refund! Service very poor”
“Great customer service from start to finish. Quick delivery & all products exceeded expectations. Can’t wait to start using them when baby makes an appearance.”
