I put 2 diamond rings into them to get sent away for evaluation. I was promised that they would be ready by 20/09/2021 They weren't. I had to call and call and call as nobody was answering the phones. Went to them in person and they gave excuse after excuse after excuse. They charged me a £50.00 deposit and then another £85.00 when I eventually got the rings back. They said that they would give 10% off because of the length of time I waited. So that should have been 10% off £135.00 right? WRONG! It was only 10% off the £85.00 It's a complete rip off as I went into H Samuel the other day and they said that they charge £60.00 for the first item and then £30.00 for each evaluation after that. AND THEY USE THE SAME EVALUATION HOUSE AS CHISHOLM HUNTER!!!!!! I tried to give them the 10% back as I felt it was an insult and they threatened to call the police if I didn't leave the store!!!!!! Very unprofessional and complete rip off artists. I will NEVER do business with them again. MY business is going to H Samuel next time. At least they charge the customer a fair price. An absolute disgrace!! They should be reported to the Better Business Bureau!!!