Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,628 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,628 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I has ordered ear rings but i received a bracelet. This was meant to be part of a set but the bracelet was from another. There was a card saying the order had been checked and the card was signed. The order had not been checked.”

Helpful Report

Posted 4 years ago

“Poor after sales Bought an Vacheron Overseas as Xmas present to myself over the festive period. The online sale transaction was very smooth and money taken promptly... HOWEVER 1. I requested the bracelet to be adjusted for my 18.5 cm wrist and it arrived way too short 2. Invoice clearly stated that there would be a complimentary watch winder and watch roll. I am still waiting for these 2 weeks after the delivery of the watch. Of course, since the items are complimentary I should not be complaining too much. But it looks to me that this company is not interested very much in after sales services (I’ve contacted them 4 times since and no definitive answer...). Will shop elsewhere for my future watch purchases.”

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Posted 4 years ago

“Ordered a watch as a Christmas gift on the 8th of December to be delivered to my local store. In the order confirmation email, it states "Once your order has been picked and packed, we will send you another email to confirm dispatch." However, I heard nothing following the initial order confirmation until I called 10 days later panicking that I would not receive it in time for Christmas. On the call, I was informed that it had been delivered to the local store and had been sat there waiting for me to collect, but I had not been told. Once in the store, the service was prompt and generally satisfactory.”

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Posted 4 years ago

“Order was held up and 3 weeks late then when arrived it was the wrong item”

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Posted 4 years ago

“Online purchase - came in a cheap cardboard presentation box, looks like something from H Samuels. No insurance valuation provided with the pendant, I contacted the customers services number and was told that this is not something they do, however agreed to get one written up and sent to me, I’ve still not received this.”

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Posted 4 years ago

“Watch was a really great price however asked for it to be altered before sending , rang 3 times and emailed numerous times asking for confirmation. Was informed verbally everything was sorted, arrived without alteration !”

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Posted 4 years ago

“Box arrived damaged and replacement box was sent but was the wrong box”

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Posted 4 years ago

“Placed an order for advertised sale item, the incorrect ring was sent, initially customer service was good detailing how and where to return the item. However, then had to chase customer services for the refund and emails were ignored. I finally received the refund after 4 weeks - minus the express and certified postage charges - after contacting the customer sales team on the live chat website. Would not use this company again.”

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Posted 4 years ago

“Received my order, beautiful. But doesn’t fit so emailed to request exchange and not replying to any of my emails”

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Posted 4 years ago

“The watch I received from you, was in the wrong box with the wrong documentation? I cannot understand how this could have happened. So no I am not impressed with your service.”

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Posted 4 years ago

“a terrible experice，I bought a watch which said will delivery just few days ，but wait for three month and sitll not receive it . Confused，It shows on the stock ，Online chat and phone only reply help me check but no any further response every time ，I complained by email and get a phone reply it will delivery on 27th November. thanks for the contact，but break promise again，no delivery one weeks later. A august birthday gift will be Christmas gift ，even not available in chritmas. Sad. Hope a active response.”

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Posted 4 years ago

“Bought a bracelet, had a few scuffs and marks on it and it was a birthday present for my partner”

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Posted 4 years ago

“Price good but delivery was not as promised from the live chat agreement made. Had to chase up several times and still don't have the correct strap for my watch. The free delivery didn't happen, so I had to pay it (and caused a further delay because the Post Office took the item back while postage paid). Expected a bit more for £2.5k paid as a lump sum.”

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Posted 4 years ago

“I called the Buchanan Street store on the Sunday morning and was told my wife could pickup her jewelery that afternoon. When she got there they would not give her it After travelling some 40 mile round trip. Not pleased. I collected it the following week.”

Helpful Report

Posted 4 years ago

“Item was not in stock despite showing in stock online. Specifically selected store as item was showing in stock. Travelled a fair distance for this reason. Staff were not particularly apologetic, attempted to blame me for coming to the store too early despite receiving confirmation that my order was ready for collection and collecting the item two days later. Had to travel to a second store to collect. Due to the expense and inconvenience, I would not recommend Chisholm Hunter for service.”

Helpful Report

Posted 4 years ago

“Last two orders have both ended in disappointments. Atleast one Item from each order showing in stock. Only to be emailed to say it’s Not !. A shame as I have used this retailer many times and been happy.”

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Posted 4 years ago

“Ordered watch and went v quiet. Rang to ask what is happening. Apparently they couldn't find the box for the watch. Agreed to send without box but they sent wrong watch. Made them aware so they sent prepaid Royal mail bag to return watch but bag too small so didnt fit. Had to sort this out myself. Told them wanted refund and took several days to confirm this by email. Takes ages and dispatch dept seems a shambles.”

Helpful Report

Posted 4 years ago

“I bought a three strand gold necklet from Chisholm Hunter as a Golden Wedding Present for my wife. When the item arrived, it was disappointing - the price was about double that of three individual gold chains of equivalent weight and style. The real problem was the delivery. I ordered an item that was listed as being "in stock". When it hadn't arrived after a week, I rang to find out if there was a problem. I was assured that the necklet would arrive the next day. It didn't. I waited another couple of days - still no necklet. By this stage I was getting desperate as my Golden Wedding was approaching and I still had no gift for my wife. I rang again and arranged for the necklet to be delivered to another address for the family celebration. The next thing I hear is an e-mail, saying that Chisholm Hunter have dispatched the necklet to my home address not the alternative that I had arranged with Customer Services. Then to add to the confusion, Royal Mail delivers a necklet to the second address. I then spent an anxious weekend worrying whether another necklet had been delivered to my home address as well. It turns out that they hadn't. The moral of the story is that Chisholm Hunter doesn't deliver promptly or explain what is going on. In my case, I've had to accept a disappointing necklet because I ran out of time to find an alternative gift for my wife. I have given the company 2 Stars because they did provide a 3 strand gold necklet and they did finally sort out the delivery problem.”

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Posted 4 years ago

“After accident you don’t want help me”

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Posted 4 years ago

“I returned my purchase, by taking it to Silverburn, 10 days later I’m sill waiting for the money to be credited”

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Posted 4 years ago

Chisholm Hunter is rated 4.5 based on 3,628 reviews