Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,630 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is one of my favourite stores but I was really disappointed by their service this time. Apart from the order confirmation email, I recieved no further communication on the progress of my order, the date of delivery or even a delivery confirmation once my order did arrive. When I went into a store to enquire, they informed me that their online sales are completely separate from their stores so they had no means of checking themselves which is really unheard of anywhere else. Nothing was done in the end and I simply had to wait. The item purchased was perfect but the lack of communication and the stress of having to chase my order has really made me think twice about shopping here.”

Helpful Report

Posted 5 years ago

“Bought a Rolex 'Batman' and the clasp clip broke within 7 days. Was supposed to get a winding machine with the purchase, however, there were none left.....still waiting on both my watch back and winding machine”

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Posted 5 years ago

“Very disappointed as you said price match and hillers jewellers was selling watch for 149.00 you were selling for 225 and you wouldn't price match but I losed out on deal as it sold out after 3 days of contacting your company. You sold me it for 199.00 so disappointed after promise of price match. So I wouldn't recommend your company regarding this”

Helpful Report

Posted 5 years ago

“Good prices, shocking customer service and awfully slow delivery times. Would totally avoid and definitely regret making my latest four figure purchase with this establishment.”

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Posted 5 years ago

“The service was excellent but I have already lost the bracelet which means the clasp was poor and aim £90 poorer!”

Helpful Report

Posted 5 years ago

Good afternoon Mr Brand, Thank you for your positive review regarding the service you received. I'm very sorry however, to hear about the issue you had with the bracelet, causing you to lose it. The Armani bracelet you purchased was very popular and this is the first issue with have heard regarding the clasps. We are passing on your feedback to Armani but in the meantime if you could email help@chisholmhunter.co.uk, our team will see if there is anything at all they can do for you. Kind regards Jake Chisholm Hunter Customer Services

Posted 5 years ago

“Ordered on line fir pick up in store. Decided to cancel but they would not provide refund until after item received back to distribution centre from the store. Took 10+ days. VP in my opinion.”

Helpful Report

Posted 5 years ago

“My second watch purchase of a watch within a year. The first a citizen promaster navihawk which did not arrive as stated, after many calls which I was changed at premium rate I was told someone mistakenly forgot to send it out and when I did receive the watch it came with a incorrect box for a lesser model which I only found out at a later date. My second purchase a Longines heritage military had marks on polished case which I had to Re-box and send back and wait for a replacement. I did get my postage credited.”

Helpful Report

Posted 5 years ago

Hi Mr Vaughan, Thank you for your valued feedback. We are sorry that you have had issues with the orders you placed over the last year. I am very glad we managed to resolve the issue for you in the end. We have passed on your feedback to our Operations Manager who is making changes to ensure that items do not arrive in a non-pristine condition and all the correct supplements are present with the purchase. We are very sorry for your inconvenience and once again, thank you for your valued feedback. Kind regards Chisholm Hunter Customer Support

Posted 5 years ago

“I was originally taken to the Chisholm Hunter page by google and the mobile landing page I came through on advertised a sale and % discount but when I checked out it wasn't applied. Queried with your chat team who advised there is small print (extremely small) and it doesn't show the small print if you're using your mobile (or I couldn't see it anyway). Decided to buy elsewhere but it was sold out everywhere else so bought from you very reluctantly!! Not the best experience.”

Helpful Report

Posted 5 years ago

“Longines Heritage Military: I bought a new watch from them and they sent me one looking like used. The box came with some of the serial numbers capped, and the watch missing some tag, the leather strap already with use marks (maybe showcase watch). I didn’t return it cos i’m scare about this company. I’m scare to lose my watch and my money. I never shopping from them again.”

Helpful Report

Posted 5 years ago

“All items I ordered showed on the website in stock. I ordered on a Sunday but on Wed I received a call to say one item wasn’t in stock and to pick an alternative. The item still showed in stock on the website though. I was told the alternative would arrive next day. It did not. When it did arrive on Friday I wasn’t home as I waited in all day Thu. When I collected it on Saturday the in stock item was not with it. I then had to drive to a store which was a 45 mile round trip to get it on time (it was a birthday gift) as this was the only place it was in stock.”

Helpful Report

Posted 5 years ago

“I purchased a relatively expensive watch, which was priced at the thick end of £1000. The watch arrived in some bubble wrap with a Royal Mail bag wrapped around it. Inside was a beaten up Longines box, which had the wrong labels and instruction manual inside. The customer support team sent a new box after trying to explain that this is ‘just’ the outer box. This is fine if the purchase is for yourself. But for a special present, you’d like to think a pristine outer box wasn’t too much to ask for. Either way, the watch is nice and now so is the outer packaging. Just a shame they couldn’t get it right first time.”

Helpful Report

Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,630 reviews