Ordered a watch as a Christmas gift on the 8th of December to be delivered to my local store. In the order confirmation email, it states "Once your order has been picked and packed, we will send you another email to confirm dispatch." However, I heard nothing following the initial order confirmation until I called 10 days later panicking that I would not receive it in time for Christmas. On the call, I was informed that it had been delivered to the local store and had been sat there waiting for me to collect, but I had not been told. Once in the store, the service was prompt and generally satisfactory.