Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,628 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,628 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Write Your review

Tell us how Chisholm Hunter made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new watch, was delivered in 48 hours, brilliant- oh new watch is not what I ordered- simple mistake, asked to return via DPD collection the next day- No problem incorrect watch returned as agreed. One week later........nothing........no new watch, no delivery date, no phone call........I've contacted Chisholm to enquire when I can expect delivery, as of yet..............nothing. So as it stands I have no idea whats going on.............”

Helpful Report

Posted 2 years ago

“Bought a watch was given an x display one that was scratched. When I took it back she said it could be replaced with another x display I was not happy about that because it could have damage as well. She said stainless steel gets scratched anyway. If I buy something new I would expect it to be new with not a mark on it. Watches don't get scratched if they are treated with care. Very cheeky and unpleasant I thought won't be back.”

Helpful Report

Posted 2 years ago

“Still waiting for my order. I called and emailed and nobody has got back to me. Supposed to be Express Delivery and nothing a week later.”

Helpful Report

Posted 2 years ago

“Had ordered 2 item only received 1 item still waiting”

Helpful Report

Posted 2 years ago

“Purchased ear rings online and I’m very disappointed with the quality. They are not well presented, I had to polish them and I don’t consider the box to be good quality. I would have expected them to have been packaged nicer. Paying £245 for a pair of ear rings is not to be sneezed at. As a long standing customer of Chisholm Hunter (over 26 years) I would have expected better. Should anyone care enough to contact me regarding this they can do so at yvonnekerr1@googlemail.com”

Helpful Report

Posted 2 years ago

Dear Yvonne, Thank you for alerting us to the issues you have experienced with us. We are deeply sorry that you are disappointed with your experience. Customer happiness is important to us. In order to assist you further, please can you provide us with some further information to: help@chisholmhunter.co.uk Kind Regards, Chisholm Hunter.

Posted 2 years ago

“Collected a online purchase from Bluewater store, 1 item was unsuitable, the staff had no idea how to deal with it. I could not get a refund in store and had to wait for over an hour for a handwritten note saying I didn't leave the shop with the item. Two weeks later I got a call from the distribution centre saying my return was too late for a refund, when I explained that I had not returned the item the store had they apologised and said I could have my refund, the store staff did not add any explanation to the item returned just put it in an envelope and sent it back. So i suppose I was lucky the distribution staff bothered to trace me. Would never use the company again total nightmare.”

Helpful Report

Posted 2 years ago

Good morning, We are sorry that you have not enjoyed your Chisholm Hunter experience. Customer happiness is important to us and this is not standard practice for Chisholm Hunter. We are glad to hear that in the end everything got sorted out and you received your refund. We thank you for your feedback and we apologise for any inconvenience this may have caused. Kind Regards, Chisholm Hunter.

Posted 2 years ago

“Made a purchase online at the Kingston, bental centre store. All i had to do was go in a collect it, i arrived at the shopping centre at 8:45 as online it stated the store opened at 9am. A store advisor told me they opened at 10am, so after sitting around for an hour at 10am shutters remained down, about 4-5 staff members sat in back of store having a chat. 10:05 came, shutters still down and chatting. 10:10 came, shutters still down and chatting. 10:15 came…… you guessed it. Still down and chatting. So now I’m rather agitated so i go over to the shutters to ask if they are actually opening today. Guy said “ yeah sorry in 2 minutes” So it’s now 10:20 and i have finally signed for my order, and I ended up over an hour late for work.”

Helpful Report

Posted 2 years ago

Dear Bradley, Thank you for your feedback. Customer happiness is important to us; we are sorry to hear that you are not happy with your experience and that you had to wait longer than expected. I will pass this over to our store in Kingston. Please do not hesitate to contact help@chisholmhunter.co.uk if we can be of further assistance. Kindest regards Chisholm Hunter

Posted 2 years ago

“Happy with the product I received although I ordered a ring that was too big. I emailed weeks ago to see about getting a replacement or resize but never heard anything back Not very good”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving us a review, any feedback is welcomed. I am sorry the ring you ordered is too big and that you never heard from us regarding this issue. I have checked our emails and I couldn't find your request, I am very sorry. We have sent you a private email with different options. Again, we apologise for any inconvenience this may be caused and we hope to see you back with us in the future. Kind regards, Chisholm Hunter

Posted 2 years ago

“The item had a fault and has been returned .i have asked for a refund but not heard yet”

Helpful Report

Posted 2 years ago

Good afternoon Clive, Thank you for taking the time to leave us a review. Customer happiness is important to us and we appreciate your feedback. We received your returned watch today and a member of our returns team will contact you regarding your refund. If you need any further assistance please get in touch at help@chisholmhunter.co.uk We look forward to welcoming you back with us soon. Kind Regards, Chisholm Hunter.

Posted 2 years ago

“Despite buying what was a pair of matching earrings for my gf as a surprise with the necklace I had for her 2 months ago the colour and setting was off. Not impressed …”

Helpful Report

Posted 3 years ago

Good Afternoon Michael, Thank you for taking the time to leave us feedback. We are very sorry that your experience with us has not been perfect, customer happiness is important to us. Please do not hesitate to contact us if you need any further support. You can call us on 0333 210 1857 or send us an email at help@chisholmhunter.co.uk Kind Regards, Chisholm Hunter.

Posted 3 years ago

“I ordered a ring for Christmas and I just received it today.”

Helpful Report

Posted 3 years ago

“Description of pearl length on web was inaccurate, arrived with a damaged clasp…it was returned , you refunded cost but still waiting for my postal costs to be reimbursed… I even highlighted this on the return form.. not great !”

Helpful Report

Posted 3 years ago

Good afternoon, We are sorry to hear that you have not had a great experience so far with us. I cannot seem to find an account for you under your name, please can you contact us at the below email address so we can assist you further? help@chisholmhunter.co.uk Kind Regards, Chisholm Hunter.

Posted 3 years ago

“Ordered specifically because it said that the item would arrive on a specific day but then had to chase dispatch and it became evident it would not be delivered that day causing a great deal of hassle rearranging plans. I then enquired as to the whereabouts of the tools the details said were included to be told they weren't. I subsequently found out they were and their location in the presentation box by someone else. Very poor product knowledge and behaviour with an expensive, high end item.”

Helpful Report

Posted 3 years ago

“Item not packed properly so damaged when delivered. Returned the faulty item. Plus had refund”

Helpful Report

Posted 3 years ago

“I ordered a watch in late November and required extra links the watch arrived but no links until January I contacted them a few times many promises but to no avail until I sent an email and finally received my extra links not very good”

Helpful Report

Posted 3 years ago

“I ordered earrings online, if i ordered them on monday 12th december they would arrive by thursday 16th, i was going to my daughters on 17th. They didnt arrive til 20th december. Changed delivery address to my neighbour. These were a xmas present, so i wasnt very pleased. I managed to get the item at one of your shops Wont be ordering again Lilian McGregor”

Helpful Report

Posted 3 years ago

“Purchased a bracelet on line and organised to pick this up in their Glasgow store however this was sent to another one. Following many emails the bracelet was sent to the correct store. I have purchased several items from Chisholm and Hunter in the past and have had great service. However the service I received during this purchase was not good and would make me look at other jewellers in future.”

Helpful Report

Posted 3 years ago

“Placed an order for three of an item, what was delivered was one with delivery note showing three having been checked and signed against. Immediately phoned and was assured that the other two would be with us by the Monday, Tuesday at the latest. We didn’t get the other two until the Friday delivered by the Post Office. Made numerous calls as the parcel wasn’t picked up until late Monday afternoon. Very disappointed in service Jim Hutchison”

Helpful Report

Posted 3 years ago

Dear Jim, Thank you very much for ordering with ChisholmHunter.co.uk. Please accept my apologies for the delay with the two items from your order. We've been experiencing some issues with Royal Mail and as a result we are reviewing our couriers. Thank you again for taking the time to complete a review. Kind regards Nichola

Posted 3 years ago

“Wasn’t explained to me that I was purchasing a display watch, handled by many, not what I expected paying nearly £6k for the privilege. I expected new out of the box !”

Helpful Report

Posted 3 years ago

“A bit of lack of communication on email due to out of stock item. Was then told I needed to pay extra which was incorrect. . Then delivered to wrong address.”

Helpful Report

Posted 3 years ago

Chisholm Hunter is rated 4.5 based on 3,628 reviews