Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.45

4.5 Rating 3,175 Reviews

85 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,175 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 15th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite buying what was a pair of matching earrings for my gf as a surprise with the necklace I had for her 2 months ago the colour and setting was off. Not impressed …”

Helpful Report

Posted 1 year ago

Good Afternoon Michael, Thank you for taking the time to leave us feedback. We are very sorry that your experience with us has not been perfect, customer happiness is important to us. Please do not hesitate to contact us if you need any further support. You can call us on 0333 210 1857 or send us an email at help@chisholmhunter.co.uk Kind Regards, Chisholm Hunter.

Posted 1 year ago

“I ordered a ring for Christmas and I just received it today.”

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Posted 1 year ago

“Description of pearl length on web was inaccurate, arrived with a damaged clasp…it was returned , you refunded cost but still waiting for my postal costs to be reimbursed… I even highlighted this on the return form.. not great !”

Helpful Report

Posted 1 year ago

Good afternoon, We are sorry to hear that you have not had a great experience so far with us. I cannot seem to find an account for you under your name, please can you contact us at the below email address so we can assist you further? help@chisholmhunter.co.uk Kind Regards, Chisholm Hunter.

Posted 1 year ago

“Ordered specifically because it said that the item would arrive on a specific day but then had to chase dispatch and it became evident it would not be delivered that day causing a great deal of hassle rearranging plans. I then enquired as to the whereabouts of the tools the details said were included to be told they weren't. I subsequently found out they were and their location in the presentation box by someone else. Very poor product knowledge and behaviour with an expensive, high end item.”

Helpful Report

Posted 2 years ago

“Item not packed properly so damaged when delivered. Returned the faulty item. Plus had refund”

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Posted 2 years ago

“I ordered a watch in late November and required extra links the watch arrived but no links until January I contacted them a few times many promises but to no avail until I sent an email and finally received my extra links not very good”

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Posted 2 years ago

“I ordered earrings online, if i ordered them on monday 12th december they would arrive by thursday 16th, i was going to my daughters on 17th. They didnt arrive til 20th december. Changed delivery address to my neighbour. These were a xmas present, so i wasnt very pleased. I managed to get the item at one of your shops Wont be ordering again Lilian McGregor”

Helpful Report

Posted 2 years ago

“Purchased a bracelet on line and organised to pick this up in their Glasgow store however this was sent to another one. Following many emails the bracelet was sent to the correct store. I have purchased several items from Chisholm and Hunter in the past and have had great service. However the service I received during this purchase was not good and would make me look at other jewellers in future.”

Helpful Report

Posted 2 years ago

“Placed an order for three of an item, what was delivered was one with delivery note showing three having been checked and signed against. Immediately phoned and was assured that the other two would be with us by the Monday, Tuesday at the latest. We didn’t get the other two until the Friday delivered by the Post Office. Made numerous calls as the parcel wasn’t picked up until late Monday afternoon. Very disappointed in service Jim Hutchison”

Helpful Report

Posted 2 years ago

Dear Jim, Thank you very much for ordering with ChisholmHunter.co.uk. Please accept my apologies for the delay with the two items from your order. We've been experiencing some issues with Royal Mail and as a result we are reviewing our couriers. Thank you again for taking the time to complete a review. Kind regards Nichola

Posted 2 years ago

“Wasn’t explained to me that I was purchasing a display watch, handled by many, not what I expected paying nearly £6k for the privilege. I expected new out of the box !”

Helpful Report

Posted 2 years ago

“A bit of lack of communication on email due to out of stock item. Was then told I needed to pay extra which was incorrect. . Then delivered to wrong address.”

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Posted 2 years ago

“New Tudor Ranger ordered, fabric Nato style strap missing, user guide missing and box appeared dirty (possibly from storage). Not a great service!”

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Posted 2 years ago

“A stone has fallen out. Is there anything you can do to help?”

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Posted 2 years ago

“Said they would double seal earrings so that I could return them. They didn’t. Took 15 days to provide a refund.”

Helpful Report

Posted 2 years ago

“A bit of a nightmare purchase to be honest, was sent the wrong watch. They sent me a pre-paid return label which didn’t cover the cost of postage so I ended up having to pay out over £11 to return the item I was sent in mistake. They said they would refund me the cost, but didn’t. Beautiful watch when I received the right one but wish I had bought it from a different store to have saved the stress.”

Helpful Report

Posted 2 years ago

“Poor delivery service on first delivery second late as well still at sorting office awaiting return”

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Posted 3 years ago

“Sent wrong colour Hugo Boss ballpoint pen, contacted them and was offered refills in an apology this was around 6 weeks ago. Refills still haven't arrived even after contacting them again but still would have preferred my first choice colour of pen. Very poor service.”

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Posted 3 years ago

“Clasp on bracelet very weak !! Came of wrist and lost it same day I gave my partner his beautiful gift .”

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Posted 3 years ago

“I'm now at month 14 awaiting the replacement strap for my watch. Obviously I have purchased another one in the meantime but I would still rather like the strap I was promised in January 2020. Again in mid 2020 and most recently in January 2021.........”

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Posted 3 years ago

“Got messed around with delivery of a watch, kept promising and not delivering”

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Posted 3 years ago

Chisholm Hunter is rated 4.5 based on 3,175 reviews